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For Companies At a Glance
- Tasks: Provide remote and occasional on-site IT support, resolving technical issues for customers.
- Company: Join CIM Software, a leading ERP solutions provider in the UK, part of Everfield.
- Benefits: Enjoy a competitive salary, hybrid working, and opportunities for career development.
- Why this job: Be a trusted tech partner, making a real difference for SME businesses.
- Qualifications: Experience in 1st or 2nd line IT support with strong troubleshooting skills.
- Other info: Work in a supportive team environment within a growing tech ecosystem.
The predicted salary is between 30000 - 42000 £ per year.
About Everfield
Everfield buys, builds, and grows European vertical market and specialist software companies, providing them with the tools they need to move to the next level. Our mission is to foster ambition, fuel growth, and unlock opportunities for Europe's software ecosystem. Companies in the Everfield ecosystem follow a decentralised model, maintaining their team, brand, and offices, while focusing on what they do best - building products and supporting customers. Everfield provides support in talent acquisition, HR, and a team of experts in building and growing European B2B SaaS companies consult on financial and operational topics. Founded in 2022, Everfield has an ecosystem presence in 7 countries, and growing.
About us
CIM Software is the UK's leading provider of ERP software solutions specifically designed for small and medium-sized manufacturers using Sage 50 and Sage 200. As an award-winning Sage Tech Partner Plus with over 150 years of combined industry expertise, we develop flagship products like Cim50 and Cim200 to help businesses streamline production, manage stock and maximise operational efficiency. CIM Software joined Everfield in September 2025, with their HQ based in Southampton, UK.
Role Overview
CIM Software provides manufacturing and ERP solutions to SME businesses across the UK. Alongside our Cim50, Cim200 and software platforms, we also deliver IT support services to many of our customers, therefore our customers rely on us not only for their business software, but for their wider IT infrastructure, and we pride ourselves on being a trusted technology partner. As IT Support Technician at CIM Software, you will provide remote and very occasional on-site IT support to our customer base, resolving a wide range of technical issues across cloud, on-premise and hybrid environments. This is a varied role requiring strong troubleshooting skills, clear communication, and the confidence to deal directly with business owners, finance teams and operational staff. You will handle escalations from 1st line, take ownership of more complex technical issues, and work closely with our software support teams.
Key Responsibilities
- Provide 1st and 2nd line support to external customers
- Troubleshoot and resolve:
- Microsoft 365 issues
- Azure / Azure AD environments
- Azure Virtual Desktop (AVD)
- Endpoint security (ESET, Vipre or similar)
- VoIP systems (e.g. Voxone)
- Networking and connectivity issues
- Manage user provisioning, permissions and device configuration
- Support backup and disaster recovery solutions (e.g. Datto)
- Diagnose server and workstation issues
- Escalate and document complex issues appropriately
- Deliver excellent customer service at all times
Skills & Experience Required
- Experience in a 1st or 2nd line IT support role (MSP experience desirable)
- Strong Microsoft 365 administration experience
- Azure / Azure AD knowledge
- Familiarity with AVD environments
- Experience with endpoint protection tools (ESET, Vipre or similar)
- Basic networking knowledge (DNS, DHCP, firewalls, VPNs)
- Experience supporting Windows Server and Windows 10/11
- Confident working directly with customers
- Strong problem-solving and communication skills
Desirable
- Experience supporting SME environments
- Datto backup experience
- Exposure to VoIP systems (Voxone beneficial)
- ITIL awareness
- Experience working alongside ERP / accounting software environments
What We Offer
- Competitive salary
- Hybrid working
- Exposure to a broad and varied technical estate
- Opportunity to develop into a senior or infrastructure-focused role
- Supportive team environment
- Being part of a growing software and technology business within the Everfield group.
IT Support Technician in Southampton employer: Everfield
Contact Detail:
Everfield Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Technician in Southampton
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT world, attend local meetups, or join online forums. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your skills! Create a portfolio or a personal website showcasing your IT projects and troubleshooting successes. This gives potential employers a taste of what you can do and sets you apart from the crowd.
✨Tip Number 3
Prepare for interviews by practising common IT support scenarios. Think about how you'd handle specific technical issues or customer interactions. The more prepared you are, the more confident you'll feel when it’s time to shine!
✨Tip Number 4
Don’t forget to apply through our website! We’re always on the lookout for passionate IT Support Technicians. Plus, it shows you’re genuinely interested in joining our team at CIM Software within the Everfield ecosystem.
We think you need these skills to ace IT Support Technician in Southampton
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the IT Support Technician role. Highlight your experience with Microsoft 365, Azure, and any relevant troubleshooting skills. We want to see how your background fits with what we do at CIM Software!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about IT support and how you can contribute to our mission at Everfield. Keep it concise but engaging – we love a good story!
Show Off Your Problem-Solving Skills: In your application, don’t just list your skills; give us examples of how you've solved technical issues in the past. We’re looking for someone who can think on their feet and tackle challenges head-on!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Everfield
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft 365, Azure, and endpoint security tools like ESET or Vipre. Be ready to discuss specific troubleshooting scenarios you've encountered in the past, as this will show your practical experience and problem-solving skills.
✨Show Off Your Communication Skills
Since you'll be dealing directly with customers, practice explaining technical concepts in simple terms. Think about how you would communicate a complex issue to someone without a tech background. This will demonstrate your ability to provide excellent customer service.
✨Prepare for Real-World Scenarios
Expect to be asked about how you would handle specific technical issues, such as a user having trouble with Azure AD or VoIP systems. Prepare some examples from your previous roles where you successfully resolved similar problems, highlighting your troubleshooting process.
✨Understand the Company Culture
Research CIM Software and Everfield to understand their mission and values. Be ready to discuss how your personal values align with theirs and how you can contribute to their goal of supporting SME businesses. This shows you're not just looking for any job, but that you're genuinely interested in being part of their team.