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For Companies At a Glance
- Tasks: Manage customer relationships, drive product adoption, and identify growth opportunities.
- Company: Join Everfield, a dynamic company transforming the European software landscape.
- Benefits: Competitive salary, performance bonuses, hybrid work, and a supportive team culture.
- Other info: Enjoy flexible hours, modern tools, and exciting team events.
- Why this job: Make a real impact on customer success in a fast-growing SaaS environment.
- Qualifications: 3+ years in B2B SaaS customer success with strong communication skills.
The predicted salary is between 30000 - 40000 £ per year.
About Everfield
Everfield buys, builds, and grows European vertical market and specialist software companies, providing them with the tools they need to move to the next level. Our mission is to foster ambition, fuel growth, and unlock opportunities for Europe’s software ecosystem. Companies in the Everfield ecosystem follow a decentralised model, maintaining their team, brand, and offices, while focusing on what they do best - building products and supporting customers. Everfield provides support in talent acquisition, HR, and access to a team of experts in building and growing European B2B SaaS companies who consult on financial and operational topics. Founded in 2022, Everfield has an ecosystem presence in 7 countries, and growing.
About Us
Motivity is a highly customisable electronic job sheet system used daily by thousands of engineers across the UK and Ireland. With over 200 customers and ambitious growth targets, we are focused on strengthening long-term client relationships, driving product adoption, and identifying opportunities for account growth.
Position Overview
You will own a portfolio of mid-market service businesses (avg. £5,000 ACV), taking full ownership for retention, renewals, and account growth. You will drive product adoption, identify upsell opportunities, and expand existing accounts, while building strong, trusted relationships. You’ll work closely with sales and product teams to ensure customer success translates into measurable business outcomes and revenue growth.
Key Responsibilities
- Account management & relationship ownership — Build strong relationships with customers and act as their trusted advisor
- Retention & growth — Own renewals, reduce churn, and identify upsell opportunities across your portfolio
- Customer engagement & adoption — Drive product usage and ensure customers achieve maximum value from Motivity
- Issue resolution & escalation — Manage customer concerns, coordinate internally, and ensure timely resolution
- CRM excellence — Maintain accurate account data, track renewals and expansion pipeline, and ensure nothing is missed
- Customer insight & opportunity identification — Monitor customer needs, identify risks and growth opportunities, and act proactively
- Guide customers through initial setup, trial, and early adoption
Required Qualifications
- Professional-level English (written and spoken)
- Proven experience in B2B SaaS customer success, account management, or similar role (3+ years)
- Strong communication and relationship-building skills with the ability to influence stakeholders
- Commercial mindset with experience in renewals, retention, or upsell
- Excellent time management and ability to prioritise across multiple accounts
- Proactive, self-motivated, and comfortable working with minimal supervision
- CRM proficiency
We know nobody ticks every box. If the role energizes you and you want to grow with our customers, please apply—even if you don’t meet 100% of the criteria. Experience working with operational or field service teams is a strong plus.
What We Offer
- Base salary of £30,000–£40,000 per annum + performance-based bonus tied to renewals and upsell metrics
- Direct impact on customer growth and retention in a scaling SaaS business
- Hybrid setup with flexible working hours
- A small, experienced, and supportive team
- A modern tool stack, including Intercom, Pipedrive, Slack, and Chargebee
- Clear product value and established customer base to build on
- Workations, team events, and a strong internal culture
Customer Success Manager in Sheffield employer: Everfield
Contact Detail:
Everfield Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager in Sheffield
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, or even hit up LinkedIn. The more people you know, the better your chances of landing that Customer Success Manager role.
✨Tip Number 2
Show off your skills! When you get the chance to chat with potential employers, make sure to highlight your experience in B2B SaaS customer success. Share specific examples of how you've driven product adoption and built strong relationships with clients.
✨Tip Number 3
Be proactive! If you see a company you're interested in, don’t wait for them to post a job. Reach out directly and express your interest in working with them. You never know when an opportunity might pop up!
✨Tip Number 4
Apply through our website! We love seeing applications come in directly. It shows you're genuinely interested in joining our team and helps us keep track of all the amazing talent out there. Don’t miss out on your chance to shine!
We think you need these skills to ace Customer Success Manager in Sheffield
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Success Manager role. Highlight your experience in B2B SaaS and account management, showing how you can drive product adoption and build strong relationships with customers.
Showcase Your Communication Skills: Since strong communication is key in this role, use your application to demonstrate your written skills. Keep it clear, concise, and engaging—this is your chance to show us how you can influence stakeholders!
Highlight Relevant Experience: Don’t forget to mention any specific achievements in renewals, retention, or upselling. We want to see how you've made a direct impact in previous roles, so share those success stories!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows your enthusiasm for joining our team!
How to prepare for a job interview at Everfield
✨Know Your Customer Success Metrics
Before the interview, brush up on key customer success metrics like churn rate, net promoter score, and customer lifetime value. Being able to discuss these metrics shows that you understand the importance of retention and growth in a B2B SaaS environment.
✨Showcase Your Relationship-Building Skills
Prepare examples from your past experiences where you've successfully built strong relationships with clients. Highlight how you acted as a trusted advisor and the impact it had on customer satisfaction and account growth.
✨Demonstrate Proactivity
Think of instances where you identified upsell opportunities or resolved customer issues before they escalated. Share these stories to illustrate your proactive approach and ability to manage multiple accounts effectively.
✨Familiarise Yourself with Motivity
Take some time to understand Motivity’s features and benefits. Being knowledgeable about the product will allow you to discuss how you can drive product adoption and ensure customers achieve maximum value, which is crucial for the role.