At a Glance
- Tasks: Engage with customers through proactive calls and identify home improvement solutions.
- Company: Join a forward-thinking National Contact Centre with a supportive team culture.
- Benefits: Earn up to £9,000 in bonuses, enjoy hybrid working, and 31 days' holiday.
- Other info: Enjoy continuous learning opportunities and a range of employee perks.
- Why this job: Make a real impact by helping customers while developing your career.
- Qualifications: Customer service experience is a plus, but enthusiasm and communication skills matter most.
The predicted salary is between 25000 - 35000 £ per year.
We are seeking a confident and customer-focused communicator to join our National Contact Centre. This is an excellent opportunity for someone who enjoys engaging with customers, working in a target-driven environment and contributing to the growth of a successful business.
As a Lead Generation Specialist, you will be part of our National Contact Centre Team, working in a hybrid role that combines home working with time in our modern office environment.
About the RoleAs a Lead Generation Specialist, you will make proactive outbound calls to our existing customer base, engaging with customers who have previously purchased from us. You will focus on building rapport, understanding customer requirements and identifying opportunities to introduce relevant home improvement solutions.
Key Responsibilities- Make outbound calls to warm leads from our existing customer base
- Build positive customer relationships and identify individual customer needs
- Present suitable home improvement products and services in a clear and professional manner
- Generate qualified leads for the sales team to progress
- Work consistently towards agreed performance targets
- Previous experience in a call centre, sales or lead generation environment is desirable but not essential
- Experience in customer-facing roles such as estate agency, retail or hospitality would be beneficial
- Excellent communication and interpersonal skills
- A motivated, resilient and target-focused approach
- Confidence using CRM systems, or the willingness to learn
- A strong commitment to delivering excellent customer service
- Basic salary plus on-target commission, with the opportunity to earn up to £9,000 per year in bonuses
- Hybrid working model, offering a balance of home and office-based working
- Structured on-the-job training and mentoring
- 31 days' holiday, increasing with service, plus an additional paid day off for your birthday
- Paid time off each year to volunteer
- Comprehensive health and wellbeing benefits, including heavily discounted gym memberships, an employee assistance programme and free access to mental health first aiders
- Heavily discounted employee purchase scheme across all products
- Group perks and discounts for days out, cinema, theatre, dining, mobile phones, food shopping and major high street retailers
- The opportunity to work as part of a forward-thinking and supportive team
- Career development and continuous learning opportunities
- Salary sacrifice benefits, including pension, cycle to work and an additional annual leave purchase scheme
If you are looking to develop your career within a supportive and customer-focused environment, we would welcome your application.
Important Information About Right to WorkFor this role, applications will only be accepted from individuals who already have the right to work in the UK, or who can independently secure this right. This position does not meet the Home Office requirements for employer visa sponsorship.
Our Company is committed to monitoring & aligning its Policies with up-to-date Government guidance on reducing the spread of respiratory infections in the workplace. Through the Company’s value of Succeed Together we are committed to Equality, Diversity and Inclusion. We recruit the best person for the job regardless of any protected characteristics as defined by the Equality Act 2010 creating an inclusive working environment and culture for our employees.
