At a Glance
- Tasks: Engage with customers through proactive calls and identify home improvement solutions.
- Company: Join a forward-thinking National Contact Centre with a supportive team culture.
- Benefits: Earn up to £9,000 in bonuses, enjoy hybrid working, and 31 days' holiday.
- Other info: Enjoy continuous learning opportunities and a range of employee perks.
- Why this job: Make a real impact by helping customers while developing your career.
- Qualifications: Customer service experience is a plus, but enthusiasm and communication skills matter most.
The predicted salary is between 30000 - 40000 £ per year.
We are seeking a confident and customer-focused communicator to join our National Contact Centre. This is an excellent opportunity for someone who enjoys engaging with customers, working in a target-driven environment and contributing to the growth of a successful business.
As a Lead Generation Specialist, you will be part of our National Contact Centre Team, working in a hybrid role that combines home working with time in our modern office environment.
About the RoleAs a Lead Generation Specialist, you will make proactive outbound calls to our existing customer base, engaging with customers who have previously purchased from us. You will focus on building rapport, understanding customer requirements and identifying opportunities to introduce relevant home improvement solutions.
Key Responsibilities- Make outbound calls to warm leads from our existing customer base
- Build positive customer relationships and identify individual customer needs
- Present suitable home improvement products and services in a clear and professional manner
- Generate qualified leads for the sales team to progress
- Work consistently towards agreed performance targets
- Previous experience in a call centre, sales or lead generation environment is desirable but not essential
- Experience in customer-facing roles such as estate agency, retail or hospitality would be beneficial
- Excellent communication and interpersonal skills
- A motivated, resilient and target-focused approach
- Confidence using CRM systems, or the willingness to learn
- A strong commitment to delivering excellent customer service
- Basic salary plus on-target commission, with the opportunity to earn up to £9,000 per year in bonuses
- Hybrid working model, offering a balance of home and office-based working
- Structured on-the-job training and mentoring
- 31 days' holiday, increasing with service, plus an additional paid day off for your birthday
- Paid time off each year to volunteer
- Comprehensive health and wellbeing benefits, including heavily discounted gym memberships, an employee assistance programme and free access to mental health first aiders
- Heavily discounted employee purchase scheme across all products
- Group perks and discounts for days out, cinema, theatre, dining, mobile phones, food shopping and major high street retailers
- The opportunity to work as part of a forward-thinking and supportive team
- Career development and continuous learning opportunities
- Salary sacrifice benefits, including pension, cycle to work and an additional annual leave purchase scheme
If you are looking to develop your career within a supportive and customer-focused environment, we would welcome your application.
Important Information About Right to Work: Applications will only be accepted from individuals who already have the right to work in the UK, or who can independently secure this right. This position does not meet the Home Office requirements for employer visa sponsorship.
Our Company is committed to monitoring & aligning its Policies with up-to-date Government guidance on reducing the spread of respiratory infections in the workplace. Through the Company’s value of Succeed Together we are committed to Equality, Diversity and Inclusion. We recruit the best person for the job regardless of any protected characteristics as defined by the Equality Act 2010 creating an inclusive working environment and culture for our employees.
Lead Specialist employer: Everest
Everest Advisors is an exceptional employer, offering a dynamic work environment in the heart of London where innovation and collaboration thrive. With a strong focus on employee development, we provide ample opportunities for growth and advancement within the reinsurance sector, alongside a competitive benefits package that supports work-life balance. Join us to be part of a high-performing team that is shaping the future of facultative portfolio solutions.
StudySmarter Expert Advice🤫
We think this is how you could land Lead Specialist
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Everest. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Everest before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Lead Specialist
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Everest:Your cover letter is your chance to shine! Tell us why you want to work at Everest specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Everest!
How to prepare for a job interview at Everest
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
