At a Glance
- Tasks: Engage with customers through proactive calls and identify home improvement solutions.
- Company: Join a dynamic National Contact Centre with a supportive team culture.
- Benefits: Earn a competitive salary plus bonuses, enjoy hybrid working, and 31 days' holiday.
- Other info: Enjoy perks like discounted gym memberships and opportunities for continuous learning.
- Why this job: Make a real impact by helping customers while developing your career in a vibrant environment.
- Qualifications: Customer service experience is a plus, but enthusiasm and communication skills are key.
We are seeking a confident and customer-focused communicator to join our National Contact Centre. This is an excellent opportunity for someone who enjoys engaging with customers, working in a target-driven environment and contributing to the growth of a successful business.
As a Lead Generation Specialist, you will be part of our National Contact Centre Team, working in a hybrid role that combines home working with time in our modern office environment.
About the RoleAs a Lead Generation Specialist, you will make proactive outbound calls to our existing customer base, engaging with customers who have previously purchased from us. You will focus on building rapport, understanding customer requirements and identifying opportunities to introduce relevant home improvement solutions.
Key Responsibilities- Make outbound calls to warm leads from our existing customer base
- Build positive customer relationships and identify individual customer needs
- Present suitable home improvement products and services in a clear and professional manner
- Generate qualified leads for the sales team to progress
- Work consistently towards agreed performance targets
- Previous experience in a call centre, sales or lead generation environment is desirable but not essential
- Experience in customer-facing roles such as estate agency, retail or hospitality would be beneficial
- Excellent communication and interpersonal skills
- A motivated, resilient and target-focused approach
- Confidence using CRM systems, or the willingness to learn
- A strong commitment to delivering excellent customer service
- Basic salary plus on-target commission, with the opportunity to earn up to £9,000 per year in bonuses
- Hybrid working model, offering a balance of home and office-based working
- Structured on-the-job training and mentoring
- 31 days’ holiday, increasing with service, plus an additional paid day off for your birthday
- Paid time off each year to volunteer
- Comprehensive health and wellbeing benefits, including heavily discounted gym memberships, an employee assistance programme and free access to mental health first aiders
- Heavily discounted employee purchase scheme across all products
- Group perks and discounts for days out, cinema, theatre, dining, mobile phones, food shopping and major high street retailers
- The opportunity to work as part of a forward-thinking and supportive team
- Career development and continuous learning opportunities
- Salary sacrifice benefits, including pension, cycle to work and an additional annual leave purchase scheme
If you are looking to develop your career within a supportive and customer-focused environment, we would welcome your application.
Important Information About Right to WorkWe’re delighted that you’re considering joining our team. For this role, applications will only be accepted from individuals who already have the right to work in the UK, or who can independently secure this right. This position does not meet the Home Office requirements for employer visa sponsorship. If you’re unsure about your eligibility, you can find helpful information on the UK government website.
StudySmarter Expert Advice🤫
We think this is how you could land Lead Generation Specialist
✨Leverage Your Network
In sales and business development, who you know can often be as important as what you know. Get involved with local networking events or industry meetups to connect with key players. Don't be shy—share your passion for the field and let folks know you're on the lookout for opportunities!
✨Show Your Skills Through Real-World Results
When targeting a full-time role like Lead Generation Specialist at Everest, presenting tangible results from your previous sales experience can set you apart. Bring along case studies or examples of how you've closed deals or expanded accounts, and don't forget to showcase your problem-solving prowess. It’s all about quantifying your success!
✨Engage with Sales Communities
Dive deep into online sales communities, like Sales Hacker or LinkedIn groups dedicated to sales professionals. Engaging in discussions and sharing insights can boost your visibility and might just put you on the radar of hiring managers looking for fresh talent in business development.
✨Direct Applications Matter
While we all know the online application route, consider sending direct applications to companies you admire, including Everest. Tailor your message to explain why you’re drawn to them and how you can contribute as a Lead Generation Specialist. Sometimes, a personal touch can grab attention faster than a generic application!
We think you need these skills to ace Lead Generation Specialist
Some tips for your application 🫡
Show Off Those Sales Skills:In your CV and cover letter, highlight any previous sales or business development experience you have. Use numbers and examples to showcase your achievements – did you exceed sales targets or bring in new clients? Make those accomplishments shine!
Tailor Your Message for Everest:When writing your cover letter, make sure to tailor your message specifically for Everest. Show that you know the company’s mission and how your skills align with their goals in the sales landscape. This personalised touch will grab their attention!
Keep It Professional Yet Engaging:Sales is all about relationships, so while you want to maintain professionalism in your application, don’t be afraid to let your personality shine through. Engage the reader and demonstrate your enthusiastic approach to sales and business development!
Proof of Performance:Include any relevant certifications or training you’ve undertaken in sales or negotiation tactics. If you’ve attended workshops or courses, list these to showcase your commitment to professional development. This extra touch can set you apart from the competition!
How to prepare for a job interview at Everest
✨Know Your Sales Methodologies
Brush up on popular sales methodologies like SPIN Selling or Challenger Sales. Being able to discuss these techniques and how you've applied them will show Everest that you understand the role and can hit the ground running in the sales game.
✨Demonstrate Your Deal-Making Skills
Prepare to share stories from your past experiences where you closed deals, overcame objections, or started new client relationships. We want to show Everest that you’re not just about numbers but also about building lasting connections in business development.
✨Prepare for Role-Play Scenarios
In a full-time sales interview, don’t be surprised if they throw in a role-play exercise to test your pitching skills. Practising how you would pitch a product or handle an objection will help us shine in this simulation—think of it like a dress rehearsal for your future sales calls!
✨Align Your Goals with the Company’s Vision
Take a moment to reflect on how your career ambitions align with Everest’s objectives. When we articulate how our personal growth ties in with the company’s goals, it shows commitment and a genuine interest in contributing to their success.
