At a Glance
- Tasks: Engage with customers over the phone and turn conversations into sales leads.
- Company: Join Everest, a company dedicated to high-quality products and exceptional service.
- Benefits: Competitive salary, performance bonuses, 31 days holiday, and health benefits.
- Other info: Enjoy team incentives, discounts, and a fun work environment.
- Why this job: Make a real impact in the home improvement industry while developing your skills.
- Qualifications: Strong communication skills and a determination to succeed.
About Us
At Everest we’re committed to providing high-quality products and exceptional service, delivered by high quality individuals. Our values are innovation, communication, ownership and networking collaboration, and we are looking for people who share our passion and want to be part of our success.
The Role
We’re looking for people who can have great conversations over the phone with our customers. Whether you’re a seasoned Call Centre Executive, or if you are brand new to the sector, we will provide the necessary training to ensure you succeed. The conversations you have are with previous or interested parties, and your role as a Contact Centre Executive is to turn those conversations into leads for our sales team.
The ideal candidate will be focused, like working to targets, have strong communication skills and a fabulous telephone manner.
What you’ll be doing
- Engaging with prospective customers over the phone
- Maximising opportunities from call data and overcoming objections
- Securing a sales lead through outbound calls to previous enquiries
- Achieving set sales performance targets through excellent product knowledge and services available to the prospective customer
- Listening to what our customers want and walking them through our product ranges
- Securing an appointment for our sales team to meet our customer and complete the sale
- Meeting set targets through your product knowledge and excellent customer service
What we’re looking for
- Great verbal communication skills
- A proven track record of meeting and exceeding targets, while providing an excellent customer experience
- Determination to succeed, focus to remain motivated, ambition to progress
- Skills in telesales, retail, estate agency or customer service desirable
- Basic IT skills
- Ability to work in a team and follow direction
- Being self-motivated
What We Offer
- Competitive salary and performance related bonus up to an extra £9k per annum or £750 each month
- 31 days holiday, increasing to 33 days after 2 year’s service (pro rata)
- An additional paid day off for your birthday
- Regular team incentives, competitions, and rewards
- Paid time off annually to volunteer
- Comprehensive health & well-being benefits including access to in-house occupational health & well-being resources, discounted gym memberships, employee assistance programme, & mental health resources.
- Group perks & discounts on most major high street retailers including food shopping, days out, cinema, theatre, dining, mobile phones
- Heavily discounted employee purchase scheme on all Company products
- Break out games room
Ready to make a difference in the home improvement industry? Join us and be a part of transforming homes and improving lives. We're excited to welcome dedicated individuals to our team!
Important Information About Right to Work
We’re delighted that you’re considering joining our team. For this role, applications will only be accepted from individuals who already have the right to work in the UK, or who can independently secure this right. This position does not meet the Home Office requirements for employer visa sponsorship. If you’re unsure about your eligibility, you can find helpful information on the UK government website.
StudySmarter Expert Advice🤫
We think this is how you could land Call Centre Executive
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Everest. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Everest before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Call Centre Executive
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Everest:Your cover letter is your chance to shine! Tell us why you want to work at Everest specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Everest!
How to prepare for a job interview at Everest
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
