Senior Financial Lines Claims Adjuster in London

About Everest: Everest is a global leader in risk management, rooted in a rich, 50+ year heritage of enabling businesses to survive and thrive, and economies to function and flourish. We are underwriters of risk, growth, progress and opportunity. We are a global team focused on disciplined capital allocation and long-term value creation for all stakeholders, who care deeply about our impact on communities and the wider world.

About the Role: This is an exciting opportunity for an experienced claims professional to join our Financial Lines Claims team in London. Reporting to the Head of Financial Lines Claims, you will handle, investigate, evaluate, and resolve a portfolio of complex claims across Financial Institutions, Management Liability (including Directors & Officers), Professional Indemnity, Warranty & Indemnity (W&I), and Cyber lines.

As a valued member of our collaborative team across our Syndicate and Company platforms (UK), you will use sound judgment to shape claims strategies and contribute meaningfully to team objectives. This role involves close partnership with colleagues across the organisation, including providing insight to underwriters and actuaries, and representing Everest in stewardship meetings with customers and brokers.

Key Accountabilities:

• Claims Management: Investigate, analyse, and evaluate liability, damages, and cost exposures for complex claims. Develop well-considered resolution plans, including negotiation and settlement.
• Coverage Analysis: Review and analyse complex coverage issues and prepare appropriate coverage correspondence.
• Reserving: Establish and maintain timely, accurate reserves in line with company policy.
• Reporting: Prepare Case Summary Reports and Large Claims Reports for matters involving significant reserves or litigation activity.
• Vendor Management: Coordinate and oversee external experts, including adjusters and legal professionals. Provide oversight of Third-Party Administrators (TPAs).
• Team Collaboration: Contribute to a supportive, knowledge-sharing environment, including peer reviews and team learning.
• Business Partnership: Work closely with underwriters on policy construction and drafting. Share insights on claim trends, data analysis, and risk considerations.
• External Engagement: Communicate with insureds, brokers, and reinsurers. Attend client meetings and relevant industry events to support relationship-building and business development.
• Strategy & Review: Participate in claim reviews, stewardship meetings, and claim audits.

Operational Excellence:

• Support the delivery and continuous improvement of claims data, performance metrics, and management information.
• Identify conduct, performance, or compliance issues, ensuring timely escalation.
• Ensure claims operations comply with internal and external quality, audit, regulatory, and privacy requirements.
• Maintain effective controls to manage financial, operational, reputational, and compliance risks.
• Produce and communicate accurate and relevant claims data, analytics, and reporting.

Qualifications, Education & Experience:

• Significant experience handling claims within a global insurance organisation, working across multiple underwriting platforms, jurisdictions, and markets; or significant relevant legal experience.
• Strong understanding of Financial Institutions, Management Liability (including D&O), Professional Indemnity, Warranty & Indemnity, and Cyber lines.
• Familiarity with London Market claims systems (e.g., ECF, IMR) and internal systems (e.g., ClaimCenter).
• Understanding of litigation, arbitration, trial processes, and the regulatory environment relevant to claims.
• ACII qualification, legal qualification, or degree-level education preferred.

Skills & Competencies:

• Advanced analytical, organisational, and investigative skills.
• Clear and effective verbal and written communication, including presenting to senior stakeholders.
• Skilled in collaborative problem-solving and achieving resolution in complex claim situations.
• Ability to work with data and metrics to support positive outcomes.
• Forward-thinking, organised, proactive, and solutions-focused.
• Comfortable working closely with colleagues to enhance processes and promote team efficiency.
• Excellent commercial acumen and understanding of business models, underwriting strategies, and distribution channels.
• Strong interpersonal skills, demonstrating professionalism and integrity.

What if I don’t meet every requirement? At Everest we are dedicated to building an inclusive and authentic workplace. So, if you are excited about this role but your past experience doesn’t align perfectly with every element in the job description, we still encourage you to apply. You may be just the right candidate for this or other roles. Please let us know if you need any accommodations throughout the application or interview process.

Our Culture: At Everest, our purpose is to provide the world with protection. We help clients and businesses thrive, fuel global economies, and create sustainable value for our colleagues, shareholders and the communities that we serve. We also pride ourselves on having a unique and inclusive culture which is driven by a unified set of values and behaviours.

Our Values are the guiding principles that inform our decisions, actions and behaviours. They are an expression of our culture and an integral part of how we work: Talent. Thoughtful assumption of risk. Execution. Efficiency. Humility. Leadership. Collaboration. Inclusion and Belonging.

Our Colleague Behaviors define how we operate and interact with each other no matter our location, level or function: Respect everyone. Pursue better. Lead by example. Own our outcomes. Win together. All colleagues are held accountable to upholding and supporting our values and behaviours across the company. This includes day to day interactions with fellow colleagues, and the global communities we serve.