At a Glance
- Tasks: Lead operational improvements and enhance customer satisfaction in a fast-paced environment.
- Company: Join a rapidly growing clean energy and mobility business with a focus on innovation.
- Benefits: Competitive salary of £70k, hybrid work model, and opportunities for professional growth.
- Other info: Work closely with senior leadership and cross-functional teams for significant visibility.
- Why this job: Shape the future of energy transition and make a real impact on operations.
- Qualifications: Experience in operations management and strong analytical skills required.
The predicted salary is between 70000 - 70000 € per year.
An exciting opportunity has arisen for an experienced Operations Excellence Manager to join a rapidly growing infrastructure and technology business operating within the clean energy and mobility sector. This is a newly created, highly visible role reporting directly into senior leadership and working cross-functionally across technical operations, customer experience, commercial management, and business intelligence teams. The successful candidate will play a key role in driving operational performance, service quality, continuous improvement, and cost efficiency across a nationwide network. The position is ideally suited to someone with a strong operational excellence or service delivery background who enjoys working in fast-paced, evolving environments and can combine strategic thinking with hands-on execution.
Key Responsibilities
- Lead operational improvement initiatives across multiple business functions
- Manage and develop customer care operations, driving customer satisfaction and service performance
- Own operational reporting, KPI frameworks, dashboards, and business intelligence analysis
- Deliver cost analysis, budgeting support, and identify operational efficiency opportunities
- Manage supplier relationships, procurement activities, and tender processes
- Oversee contractor performance, SLAs, and service quality standards
- Coordinate infrastructure and technology-based projects across a national network
- Act as a central operational link between technical, commercial, customer, and leadership teams
- Support strategic operational planning and continuous improvement programmes
Candidate Profile
We are looking for candidates who can demonstrate:
- Proven experience in operations management, operational excellence, service delivery, or business improvement
- Strong stakeholder management and cross-functional leadership skills
- Experience managing contractors, suppliers, and third-party service providers
- Data-driven decision-making capability with strong analytical and reporting skills
- Budget management and cost control experience
- A proactive, solutions-focused mindset with the ability to drive change and process improvement
- Experience within infrastructure, utilities, energy, mobility, facilities management, or other technical service environments would be highly advantageous
Desirable Experience
- EV charging, energy, utilities, or clean technology sector experience
- Continuous improvement methodologies such as Lean or Six Sigma
- Experience with operational dashboards and BI tools (Power BI, Excel, etc.)
- Knowledge of customer service performance metrics such as NPS/CSAT
- Project or programme management experience
Why Apply?
This is a unique opportunity to shape a newly created function within a high-growth, future-focused business operating at the forefront of the energy transition. The role offers significant visibility, autonomy, and the chance to make a measurable impact on operational performance and customer experience at scale.
If this is of interest please apply on LinkedIn or email george.taylor@everec.co.uk
Operations Excellence Manager - Field Based / Hybrid (UK) - EV Charging - £70k employer: EVEREC
Join a forward-thinking company at the forefront of the clean energy and mobility sector, where you will have the opportunity to shape operational excellence in a newly created role. With a hybrid working model, competitive salary, and a culture that fosters innovation and continuous improvement, this is an excellent place for professionals looking to make a significant impact while enjoying a supportive work environment. The company prioritises employee growth, offering training and development opportunities to enhance your skills and advance your career.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Excellence Manager - Field Based / Hybrid (UK) - EV Charging - £70k
✨Tip Number 1
Network like a pro! Reach out to people in the EV charging and clean energy sectors. Attend industry events, webinars, or even local meetups. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Showcase your skills! Create a portfolio or a presentation that highlights your achievements in operational excellence. Use data and visuals to demonstrate how you've driven improvements in past roles. This will make you stand out during interviews.
✨Tip Number 3
Prepare for those tricky interview questions! Research common questions for Operations Excellence Managers and practice your responses. Focus on your experience with stakeholder management and continuous improvement methodologies like Lean or Six Sigma.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're genuinely interested in joining our team and making an impact in the clean energy sector.
We think you need these skills to ace Operations Excellence Manager - Field Based / Hybrid (UK) - EV Charging - £70k
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Operations Excellence Manager role. Highlight your operational management experience and any relevant achievements in a clear and concise manner.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you're the perfect fit for this position. Share specific examples of how you've driven operational performance and improved service quality in previous roles.
Showcase Your Analytical Skills:Since data-driven decision-making is key for this role, be sure to mention your experience with operational reporting and any tools you’ve used, like Power BI or Excel, to analyse data and drive improvements.
Apply Through Our Website:We encourage you to apply directly through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at EVEREC
✨Know Your Operations Inside Out
Make sure you brush up on your knowledge of operations management and operational excellence. Be ready to discuss specific initiatives you've led in the past, especially those that improved service delivery or customer satisfaction. This will show that you can hit the ground running.
✨Showcase Your Analytical Skills
Since this role involves a lot of data-driven decision-making, prepare to talk about your experience with KPIs, dashboards, and business intelligence tools like Power BI or Excel. Bring examples of how you've used data to drive operational improvements or cost efficiencies.
✨Demonstrate Stakeholder Management
This position requires strong cross-functional leadership skills. Think of examples where you've successfully managed relationships with contractors, suppliers, or other stakeholders. Highlight how you navigated challenges and drove collaboration across teams.
✨Emphasise Continuous Improvement Mindset
Be ready to discuss your familiarity with continuous improvement methodologies like Lean or Six Sigma. Share specific instances where you've implemented these strategies to enhance operational performance or service quality, as this will resonate well with the interviewers.
