At a Glance
- Tasks: Lead a technical support team and resolve complex EV charging issues.
- Company: Innovative company providing smart EV charging solutions.
- Benefits: Competitive salary, 25 days holiday, pension, and relocation support.
- Other info: Office-based role in Manchester with excellent career development opportunities.
- Why this job: Make a real impact in the growing EV industry while mentoring a dynamic team.
- Qualifications: Experience in technical support leadership and strong troubleshooting skills.
The predicted salary is between 50000 - 55000 £ per year.
This role sits at the centre of the customer experience, leading and supporting a technical support team that handles the day-to-day queries, faults and escalations coming in from EV charger customers. You will be the senior point of contact for complex technical issues, working through charger platform data and diagnostic tools to resolve problems quickly, while also mentoring and developing the wider support team to raise the standard of service across the board.
This is a technical customer support leadership role, not a hardware engineering one. You will need a genuine understanding of how EV chargers and their back-office platforms work, strong troubleshooting instincts, and the ability to translate technical detail into clear, reassuring communication for customers and colleagues alike.
About the Company: Our client designs and supplies smart EV charging solutions for both domestic and commercial customers, with a strong focus on the electrical wholesale market. Their product range includes home EV chargers, commercial charging units, and an accompanying smart charging app and platform, alongside a growing demand flexibility offering that allows customers to optimise how and when their chargers draw power. There are already tens of thousands of their chargers installed and in active use across the UK.
Key Responsibilities:
- Lead and mentor a technical support team, managing day-to-day operations to ensure SLA and KPI targets are consistently met.
- Act as the senior escalation point for complex technical queries, diagnosing EV charging system issues using platform and back-office tools.
- Implement and refine support processes to improve efficiency, reduce handling times and increase first-contact resolution.
- Collaborate with Engineering and Product teams to feed customer-reported issues back into product improvement.
- Optimise CRM and ticketing system workflows to support smooth, consistent service delivery.
- Support the wider team's development through coaching, training and structured feedback.
About You:
- Proven experience in a senior technical support or customer service leadership role, ideally within EV charging or a related technical product environment.
- Strong technical troubleshooting ability, comfortable working with charge point management platforms and diagnostic tools.
- Experience leading or mentoring a support team, with a track record of improving service metrics (SLAs, KPIs, CSAT).
- A relevant technical or engineering background (a degree in a technical discipline is a strong plus, though not essential).
- Excellent communication skills, able to explain technical issues clearly to non-technical customers and colleagues.
- Comfortable working cross-functionally with Engineering, Product and Customer Service teams.
Details:
- Office based in Manchester.
- Full time, 37.5 hours per week, Monday to Friday.
- 25 days holiday plus Bank Holidays, with an additional day per year of service (up to 25 days).
- Company pension.
- Relocation support available (up to £3,000) for the right candidate.
If this is of interest please apply on LinkedIn, for any questions, email.
Senior Technical Support Advisor – EV Charging - Manchester (Office Based 4 days Per Week) | Salary £50,000–£55,000 (dependent on experience) -Relocation support available (up to £3,000) employer: EVEREC
Join a forward-thinking company in Whitstable, Kent, where as a Senior Electrical Project Manager, you'll play a pivotal role in shaping the future of EV charging infrastructure. With a strong emphasis on employee growth and collaboration, you will benefit from a supportive work culture, competitive salary, and an electric company car, all while contributing to a long-term contract that offers job security and the opportunity to lead a new division within a dynamic team.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Technical Support Advisor – EV Charging - Manchester (Office Based 4 days Per Week) | Salary £50,000–£55,000 (dependent on experience) -Relocation support available (up to £3,000)
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at EVEREC. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like EVEREC before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Senior Technical Support Advisor – EV Charging - Manchester (Office Based 4 days Per Week) | Salary £50,000–£55,000 (dependent on experience) -Relocation support available (up to £3,000)
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to EVEREC:Your cover letter is your chance to shine! Tell us why you want to work at EVEREC specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at EVEREC!
How to prepare for a job interview at EVEREC
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
