At a Glance
- Tasks: Lead operational improvements and enhance customer satisfaction in the EV charging sector.
- Company: Join a fast-growing clean energy and mobility business making waves in infrastructure technology.
- Benefits: Competitive salary of £70k, hybrid work model, and opportunities for professional growth.
- Other info: Enjoy autonomy and visibility while working with cross-functional teams.
- Why this job: Shape a new function and make a real impact on the future of energy transition.
- Qualifications: Experience in operations management and strong analytical skills required.
The predicted salary is between 70000 - 70000 € per year.
An exciting opportunity has arisen for an experienced Operations Excellence Manager to join a rapidly growing infrastructure and technology business operating within the clean energy and mobility sector.
This is a newly created, highly visible role reporting directly into senior leadership and working cross-functionally across technical operations, customer experience, commercial management, and business intelligence teams. The successful candidate will play a key role in driving operational performance, service quality, continuous improvement, and cost efficiency across a nationwide network.
- Lead operational improvement initiatives across multiple business functions
- Manage and develop customer care operations, driving customer satisfaction and service performance
- Own operational reporting, KPI frameworks, dashboards, and business intelligence analysis
- Deliver cost analysis, budgeting support, and identify operational efficiency opportunities
- Oversee contractor performance, SLAs, and service quality standards
- Coordinate infrastructure and technology-based projects across a national network
- Act as a central operational link between technical, commercial, customer, and leadership teams
- Support strategic operational planning and continuous improvement programmes
Proven experience in operations management, operational excellence, service delivery, or business improvement is required. Experience managing contractors, suppliers, and third-party service providers is essential. Data-driven decision-making capability with strong analytical and reporting skills is necessary. Experience within infrastructure, utilities, energy, mobility, facilities management, or other technical service environments would be highly advantageous. Familiarity with operational dashboards and BI tools (Power BI, Excel, etc.) is expected, along with knowledge of customer service performance metrics such as NPS/CSAT. Project or programme management experience is also beneficial.
This is a unique opportunity to shape a newly created function within a high-growth, future-focused business operating at the forefront of the energy transition. The role offers significant visibility, autonomy, and the chance to make a measurable impact on operational performance and customer experience at scale.
Operations Excellence Manager - Field Based / Hybrid (UK) - EV Charging - £70k in London employer: EVEREC
Join a forward-thinking company at the forefront of the clean energy and mobility sector, where you will have the opportunity to shape operational excellence in a newly created role. With a hybrid working model and a focus on employee growth, we offer a collaborative work culture that values innovation and continuous improvement. Enjoy competitive benefits and the chance to make a significant impact on customer experience and operational performance across a nationwide network.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Excellence Manager - Field Based / Hybrid (UK) - EV Charging - £70k in London
✨Tip Number 1
Network like a pro! Reach out to people in the EV charging and clean energy sectors. Attend industry events, webinars, or even local meetups. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Showcase your skills! Create a portfolio or a presentation that highlights your operational excellence achievements. Use data and visuals to demonstrate how you've driven performance improvements in past roles. This will set you apart during interviews.
✨Tip Number 3
Prepare for those tricky interview questions! Brush up on your knowledge of KPIs, customer satisfaction metrics, and operational reporting. Be ready to discuss how you've used these tools to enhance service delivery and efficiency in your previous roles.
✨Tip Number 4
Apply through our website! We love seeing candidates who are genuinely interested in joining us. Tailor your application to highlight your experience in operations management and continuous improvement, and let us know why you're excited about this role in the EV charging space.
We think you need these skills to ace Operations Excellence Manager - Field Based / Hybrid (UK) - EV Charging - £70k in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Operations Excellence Manager. Highlight your experience in operations management and any relevant projects you've led that align with our focus on continuous improvement and customer satisfaction.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about the clean energy sector and how your skills can drive operational performance at StudySmarter. Be specific about your achievements and how they relate to the job.
Showcase Your Analytical Skills:Since this role involves data-driven decision-making, make sure to highlight your analytical skills. Mention any experience you have with BI tools like Power BI or Excel, and how you've used data to improve service delivery or operational efficiency.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at EVEREC
✨Know Your Operations Inside Out
Make sure you brush up on your knowledge of operations management and operational excellence. Be ready to discuss specific initiatives you've led in the past, especially those that improved service quality or efficiency. This will show that you understand the core responsibilities of the role.
✨Showcase Your Data Skills
Since this role involves a lot of data-driven decision-making, be prepared to talk about your experience with analytical tools like Power BI and Excel. Bring examples of how you've used data to drive improvements or make strategic decisions in previous roles.
✨Demonstrate Cross-Functional Collaboration
This position requires working across various teams, so highlight your experience in collaborating with technical, commercial, and customer service teams. Share specific examples of how you've successfully coordinated projects or initiatives that involved multiple stakeholders.
✨Prepare for Scenario-Based Questions
Expect questions that ask how you would handle specific operational challenges or improve customer satisfaction. Think through potential scenarios related to contractor performance or service delivery, and be ready to outline your approach to resolving these issues effectively.
