At a Glance
- Tasks: Provide 2nd line technical support for EV charging solutions and troubleshoot complex issues.
- Company: Fast-growing scale-up in the EV charging and energy industry.
- Benefits: Competitive salary, flexible remote work, and opportunities for career growth.
- Other info: Flexible role with potential for training and field-facing opportunities.
- Why this job: Join a dynamic team and make a real impact in the renewable energy sector.
- Qualifications: Experience in technical support and strong problem-solving skills required.
The predicted salary is between 40000 - 45000 £ per year.
Technical Support Specialist (2nd Line) - EV Charging | UK Remote / Hybrid | £40,000 to £45,000+ (DOE)
*MUST HAVE EV CHARGING EXPEREINCE
We're recruiting on behalf of a fast-growing scale-up in the EV charging and energy industry, delivering smart charging solutions across the UK and Europe.
As they continue to grow their UK install base, they're looking for a Technical Support Specialist to join their operations team as the technical backbone of 2nd line support.
You'll act as the escalation point for 1st line agents and installers, developing deep product knowledge and becoming the go-to person for anything complex or unusual.
What you'll do
- Act as the 2nd line escalation point for installers and 1st line support agents across UK and ROI
- Build and maintain deep working knowledge of the full product range
- Troubleshoot and resolve complex, escalated technical issues
- Feed patterns and insights back to the wider team to help shape product and process improvements
- Create and maintain technical documentation, FAQs, and internal knowledge base content
- Support with training and occasional site visits as the role develops
- What you'll bring
- Experience in a technical support, product support, or installer-facing technical role
- Strong technical/product knowledge, with the ability to diagnose complex issues
- Ability to translate technical detail into clear guidance for both agents and installers
- Comfortable turning field patterns into structured feedback
- Strong written and verbal communication skills
- Nice to have
- EV charging experience strongly preferred; renewables or similar energy industry background also considered
- Experience with a ticketing system (e. g. Zendesk, Hub Spot)
- The details
This is a flexible, remote-first role.
There's an office you're welcome to use in Cambridge, and being within reach of it is a bonus for collaboration, but it isn't a requirement.
Candidates based anywhere in the UK, including Scotland, are very welcome to apply.
Salary is banded at £40k to £45k depending on experience (DOE), with flexibility for an exceptional candidate.
This is a varied role with real scope to grow into training and field-facing work over time, for the right person.
This vacancy is being managed exclusively by EVEREC.
The client's identity is confidential and will be disclosed at the appropriate stage.
Please do not attempt to identify or contact the client directly.
To apply or for any questions, contact
Technical Support Specialist (2nd Line) - EV Charging | UK Remote / Hybrid | £40,000 to £45,000+ (DOE) in Doncaster employer: EVEREC
Join a forward-thinking company in Whitstable, Kent, where as a Senior Electrical Project Manager, you'll play a pivotal role in shaping the future of EV charging infrastructure. With a strong emphasis on employee growth and collaboration, you will benefit from a supportive work culture, competitive salary, and an electric company car, all while contributing to a long-term contract that offers job security and the opportunity to lead a new division within a dynamic team.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Support Specialist (2nd Line) - EV Charging | UK Remote / Hybrid | £40,000 to £45,000+ (DOE) in Doncaster
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at EVEREC. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like EVEREC before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Technical Support Specialist (2nd Line) - EV Charging | UK Remote / Hybrid | £40,000 to £45,000+ (DOE) in Doncaster
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to EVEREC:Your cover letter is your chance to shine! Tell us why you want to work at EVEREC specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at EVEREC!
How to prepare for a job interview at EVEREC
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
