At a Glance
- Tasks: Support customers through their EV charging journey via phone, email, and live chat.
- Company: Fast-growing tech company revolutionising electric vehicle charging solutions.
- Benefits: Competitive salary, monthly bonuses, hybrid work, and career development opportunities.
- Other info: Exciting growth potential in a supportive startup environment.
- Why this job: Join a dynamic team making a real impact in the EV industry.
- Qualifications: Customer service experience and strong communication skills are essential.
The predicted salary is between 30000 - 42000 £ per year.
Role: Customer Service Advisor
Location: Birmingham, hybrid (3+ days a week in office)
Salary: DOE + monthly bonus + package
About the Company: This fast growing technology business designs and delivers smart electric vehicle charging solutions for homes and commercial settings across the UK. Their products and platform are built to simplify charging for drivers, installers, and property owners, supporting the transition to cleaner transport. Following recent contract wins and increasing customer demand, the business is expanding its customer services function and is looking to hire a Customer Service Advisor who enjoys working with people, thrives in a start-up environment, and is keen to get stuck in.
The Role: We’re looking for a hands-on Customer Service Advisor to support customers and installers throughout the EV charging journey. You’ll handle enquiries across phone, email, live chat, and WhatsApp, provide clear guidance from initial enquiry through to installation, and deliver first-line technical support when issues arise. You’ll be trained by experienced colleagues and, over time, can develop into either a more customer-focused or technical pathway. This role suits someone with a positive attitude, strong communication skills, and a desire to grow within a fast-moving business.
Key Responsibilities:
- Handle customer and installer enquiries across multiple channels
- Support customers throughout the EV charging installation journey, before and after installation
- Make outbound welcome and follow-up calls to help customers progress through their journey
- Provide first-line technical support, including basic diagnostics and troubleshooting
- Review Home Survey submissions and request additional information where required
- Coordinate with installers to schedule site surveys, installations, and service visits in line with capacity and SLAs
- Monitor customer cases, escalating issues that fall outside agreed service levels
- Manage complaints and challenging conversations professionally and confidently
- Maintain accurate records across internal systems
- Work closely with customer, technical, and product teams to share knowledge and improve service
- Contribute to the development of processes in a growing startup environment
About You:
- Previous experience in customer service or technical support
- Confident communicating with customers by phone and comfortable managing high enquiry volumes
- Calm and professional when handling complaints or complex situations
- Positive, proactive, and willing to take ownership
- Interest in EVs or technical products is beneficial but not essential
- Experience with EV charging or similar hardware is an advantage
- Motivated to learn, develop, and progress within a growing business
Working Pattern: Three days per week in the Birmingham city centre office
This is an exciting opportunity to join a growing EV charging business at a pivotal stage, where attitude and mindset are valued alongside technical skills, and where you can genuinely build a long-term career. Please apply directly. Any questions, please reach out to Bethany.crofts@everec.co.uk
Customer Operations Executive - Birmingham (Hybrid) - EV Charging employer: EVEREC
Join a dynamic and innovative technology company at the forefront of the electric vehicle charging revolution in Birmingham. With a strong focus on employee development, this hybrid role offers a supportive work culture that values collaboration and growth, providing you with the opportunity to advance your career in a fast-paced environment. Enjoy competitive benefits, including a monthly bonus, while contributing to a sustainable future through cutting-edge solutions.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Operations Executive - Birmingham (Hybrid) - EV Charging
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at EVEREC. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like EVEREC before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Operations Executive - Birmingham (Hybrid) - EV Charging
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to EVEREC:Your cover letter is your chance to shine! Tell us why you want to work at EVEREC specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at EVEREC!
How to prepare for a job interview at EVEREC
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
