At a Glance
- Tasks: Lead operational improvements and enhance customer satisfaction in the EV charging sector.
- Company: Join a fast-growing clean energy and mobility business with a focus on innovation.
- Benefits: Competitive salary of £70k plus benefits, with hybrid working options.
- Other info: Opportunity for significant visibility and career growth in a dynamic environment.
- Why this job: Shape a new function and make a real impact in the energy transition.
- Qualifications: Experience in operations management and strong analytical skills required.
The predicted salary is between 70000 - 70000 € per year.
An exciting opportunity has arisen for an experienced Operations Excellence Manager to join a rapidly growing infrastructure and technology business operating within the clean energy and mobility sector. This is a newly created, highly visible role reporting directly into senior leadership and working cross-functionally across technical operations, customer experience, commercial management, and business intelligence teams. The successful candidate will play a key role in driving operational performance, service quality, continuous improvement, and cost efficiency across a nationwide network.
The position is ideally suited to someone with a strong operational excellence or service delivery background who enjoys working in fast-paced, evolving environments and can combine strategic thinking with hands-on execution.
Key Responsibilities- Lead operational improvement initiatives across multiple business functions
- Manage and develop customer care operations, driving customer satisfaction and service performance
- Own operational reporting, KPI frameworks, dashboards, and business intelligence analysis
- Deliver cost analysis, budgeting support, and identify operational efficiency opportunities
- Manage supplier relationships, procurement activities, and tender processes
- Oversee contractor performance, SLAs, and service quality standards
- Coordinate infrastructure and technology-based projects across a national network
- Act as a central operational link between technical, commercial, customer, and leadership teams
- Support strategic operational planning and continuous improvement programmes
We are looking for candidates who can demonstrate:
- Proven experience in operations management, operational excellence, service delivery, or business improvement
- Strong stakeholder management and cross-functional leadership skills
- Experience managing contractors, suppliers, and third-party service providers
- Data-driven decision-making capability with strong analytical and reporting skills
- Budget management and cost control experience
- A proactive, solutions-focused mindset with the ability to drive change and process improvement
- Experience within infrastructure, utilities, energy, mobility, facilities management, or other technical service environments would be highly advantageous
- EV charging, energy, utilities, or clean technology sector experience
- Continuous improvement methodologies such as Lean or Six Sigma
- Experience with operational dashboards and BI tools (Power BI, Excel, etc.)
- Knowledge of customer service performance metrics such as NPS/CSAT
- Project or programme management experience
This is a unique opportunity to shape a newly created function within a high-growth, future-focused business operating at the forefront of the energy transition. The role offers significant visibility, autonomy, and the chance to make a measurable impact on operational performance and customer experience at scale.
Operations Excellence Manager - Field Based / Hybrid (UK) - EV Charging - £70k in City of London employer: EVEREC
Join a forward-thinking company at the forefront of the clean energy and mobility sector, where you will have the opportunity to shape operational excellence in a newly created role. With a strong focus on employee growth, a collaborative work culture, and the chance to make a significant impact on the energy transition, this hybrid position offers competitive benefits and the flexibility to thrive in a fast-paced environment. Be part of a team that values innovation and continuous improvement, while enjoying the autonomy to drive change across a national network.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Excellence Manager - Field Based / Hybrid (UK) - EV Charging - £70k in City of London
✨Tip Number 1
Network like a pro! Reach out to people in the EV charging and clean energy sectors. Attend industry events or webinars, and don’t be shy about introducing yourself. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their operational challenges and think about how your experience can help them improve. Tailor your answers to show you’re the perfect fit for their team.
✨Tip Number 3
Showcase your skills with real examples! When discussing your experience, use specific instances where you’ve driven operational excellence or improved service delivery. This will make your application stand out and demonstrate your hands-on approach.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team and making an impact in the clean energy sector.
We think you need these skills to ace Operations Excellence Manager - Field Based / Hybrid (UK) - EV Charging - £70k in City of London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Operations Excellence Manager. Highlight your experience in operations management and any relevant achievements that showcase your skills in driving performance and service quality.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention your passion for clean energy and how your background aligns with the responsibilities outlined in the job description.
Showcase Your Data Skills:Since this role involves a lot of data-driven decision-making, be sure to highlight your analytical skills. Mention any experience you have with operational dashboards or BI tools like Power BI and Excel to show you can handle the data side of things.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at EVEREC
✨Know Your Stuff
Make sure you understand the ins and outs of operations management, especially in the clean energy sector. Brush up on key concepts like operational excellence, service delivery, and continuous improvement methodologies like Lean or Six Sigma. This will help you speak confidently about how your experience aligns with the role.
✨Showcase Your Data Skills
Since this role involves a lot of data-driven decision-making, be prepared to discuss your analytical skills. Bring examples of how you've used tools like Power BI or Excel to create dashboards or reports that improved operational performance. Highlighting your ability to interpret data will set you apart.
✨Demonstrate Stakeholder Management
This position requires strong stakeholder management skills, so think of specific instances where you've successfully collaborated with cross-functional teams. Be ready to share how you’ve managed relationships with contractors, suppliers, or third-party service providers to drive results.
✨Be Solutions-Focused
The company is looking for someone with a proactive mindset who can drive change. Prepare to discuss challenges you've faced in previous roles and how you approached them with innovative solutions. Showing that you can think on your feet and adapt to fast-paced environments will impress the interviewers.
