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For Companies At a Glance
- Tasks: Drive long-term value for clients and foster strong relationships in the construction tech industry.
- Company: Evercam, a leader in construction productivity and technology solutions.
- Benefits: Competitive salary, career growth opportunities, and a dynamic work environment.
- Why this job: Be a strategic partner and make a real impact on client success and innovation.
- Qualifications: 3-5 years in Key Account Management or similar, with strong relationship-building skills.
- Other info: Join a collaborative team focused on transforming the construction industry.
The predicted salary is between 36000 - 60000 £ per year.
London, United Kingdom | Posted on 05/12/2025
Evercam unifies fixed cameras, drones, and 360° into a single platform to improve construction productivity, team collaboration, and visibility. We are built for the most complex projects in the world, helping builders to run safer, more productive, and more profitable.
Job Summary
As a Key Account Manager at Evercam, you will be the strategic partner for our most valued clients. Your primary responsibility is to drive long-term value by deeply understanding customer outcomes, fostering multi-level relationships, and ensuring the successful adoption and growth of our solutions. You will orchestrate cross-functional teams to deliver a seamless customer experience, turning insights into action and cementing Evercam's position as an indispensable technology partner in the construction industry.
Key Responsibilities
- Strategic Account Planning & Execution
- Develop and execute comprehensive account plans, creating measurable goals for each client that align with company KPIs.
- Facilitate quarterly cross-functional planning sessions to establish clear actions and ensure team alignment on account strategy.
- Consistently use customer data (adoption, usage, support) to shape engagement strategy, highlighting trends and opportunities to influence decisions.
- Frame discussions around customer outcomes, ROI, and next-step commitments, demonstrating the ability to move conversations from operational to strategic.
- Share plans transparently and provide structured updates to all stakeholders to ensure alignment and consistent progress.
- Customer Relationship & Value Management
- Build and maintain multi-threaded relationships across all client levels, from the executive suite to the daily working team.
- Act as a trusted advisor, becoming proactively invited into customers' strategic discussions and planning cycles.
- Ensure account resilience by building relationships that are not dependent on a single champion.
- Partner with Customer Success (CS) and the client to align on value realisation and identify opportunities for next-phase growth.
- Align the engagement cadence with account maturity (e.g., executive reviews quarterly, tactical sessions monthly).
- Cross-Functional Collaboration & Customer Advocacy
- Partner with the CS team on joint account plans that include adoption, health, and renewal metrics.
- Review account health regularly with CS to ensure proactive engagement before customer risks escalate.
- Collate customer feedback across accounts into clear themes and regularly present these insights to Product, CS, and Leadership to shape priorities.
- Represent the customer's voice in internal marketing discussions and contribute to external-facing materials (case studies, blog inputs, webinars).
- Operational Excellence & Team Leadership
- Ensure all CRM data is always accurate and current, modelling good discipline in timely updates and consistent forecasting.
- Proactively use governance tools and processes (e.g., hygiene dashboards) to maintain account health.
- Surface recurring process gaps within the Sales/CS workflow and propose practical fixes for resolution.
- Actively mentor peers on account strategy, document repeatable best practices, and support the onboarding of new hires.
Requirements Qualifications & Skills
- Minimum 3-5 years' experience in Key Account Management, Customer Success, or a strategic sales role, preferably within construction technology or B2B SaaS.
- Bachelor's degree in Business, Marketing, Communications, or a related field (preferred).
- A proven track record of meeting or exceeding retention and expansion targets within a portfolio of accounts.
- Strong ability to build and maintain C-level relationships and navigate complex organisations.
- Excellent communication and interpersonal skills, with the ability to present complex technical information clearly and persuasively.
- Data-driven mindset with proficiency in using CRM systems to manage and forecast accurately.
- Self-motivated with exceptional organizational and time-management skills.
- A natural collaborator who can work independently while contributing to a team environment.
- Must be able to obtain relevant security clearances in the UK.
Key Account Manager - UK in London employer: Evercam
Contact Detail:
Evercam Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Key Account Manager - UK in London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the construction tech industry. Attend events, join online forums, and don’t be shy about reaching out on LinkedIn. The more connections we make, the better our chances of landing that Key Account Manager role!
✨Tip Number 2
Research is key! Dive deep into Evercam’s solutions and understand how they impact customer outcomes. This knowledge will help us tailor our conversations and show potential employers that we’re genuinely interested in their mission and ready to contribute.
✨Tip Number 3
Practice makes perfect! Prepare for interviews by role-playing common scenarios we might face as a Key Account Manager. Think about how we’d handle client objections or present strategic plans. The more prepared we are, the more confident we’ll feel!
✨Tip Number 4
Apply through our website! It’s the best way to ensure our application gets noticed. Plus, it shows we’re serious about joining the team at Evercam. Let’s make sure to highlight our relevant experience and how we can drive value for their clients!
We think you need these skills to ace Key Account Manager - UK in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Key Account Manager role. Highlight your experience in account management and how it aligns with our mission at Evercam. We want to see how you can drive value for our clients!
Showcase Your Achievements: Don’t just list your responsibilities; share specific achievements that demonstrate your impact in previous roles. Use metrics where possible to show how you’ve met or exceeded targets. We love data-driven success stories!
Be Authentic: Let your personality shine through in your application. We’re looking for someone who can build relationships and be a trusted advisor to our clients. Show us who you are and why you’re passionate about this role!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at Evercam!
How to prepare for a job interview at Evercam
✨Know Your Accounts Inside Out
Before the interview, dive deep into Evercam's existing clients and their projects. Understand their pain points and how Evercam's solutions can address them. This will help you demonstrate your strategic thinking and ability to foster multi-level relationships.
✨Showcase Your Data-Driven Approach
Be prepared to discuss how you've used customer data in previous roles to shape engagement strategies. Bring examples of how you've turned insights into action, especially in a B2B SaaS context. This will highlight your analytical skills and understanding of customer outcomes.
✨Prepare for Cross-Functional Collaboration Questions
Expect questions about how you've worked with different teams to deliver a seamless customer experience. Have specific examples ready that showcase your ability to orchestrate cross-functional efforts and ensure alignment on account strategy.
✨Demonstrate Your Relationship-Building Skills
Think of instances where you've built strong relationships at various levels within an organisation. Be ready to share how you became a trusted advisor and how you ensured account resilience by not relying on a single champion. This will show your capability in managing key accounts effectively.
