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- Tasks: Create compelling customer stories and content that showcase Evercam's value.
- Company: Join a fast-scaling company transforming construction project management.
- Benefits: Collaborative environment, career growth, and the chance to make a real impact.
- Why this job: Engage with customers and turn their experiences into powerful marketing narratives.
- Qualifications: Strong people skills, writing ability, and experience in customer interviews.
- Other info: Work closely with diverse teams and contribute to innovative marketing strategies.
The predicted salary is between 36000 - 60000 £ per year.
We are looking for a Customer Marketing Manager who will be responsible for gathering and creating content that captures Evercam's value through the lens of real customer experiences. This role exists to build strong customer relationships, gather real-world insight, and turn it into proof-led content and use-case messaging that supports acquisition, retention, and expansion. Working closely with Customer Success, Sales, and Product teams, you will develop customer-centric marketing materials that demonstrate ROI, improve brand positioning, and help drive new business opportunities.
Key Responsibilities
- Own the end-to-end customer story pipeline, from identifying candidates and scheduling interviews through to drafting, approvals, and publishing.
- Engage directly with customers to uncover insights and create narratives that highlight how Evercam improves workflows and delivers measurable outcomes.
- Lead customer interviews (virtual and in-person) to capture problems, workflows, decision criteria, and ROI/value delivered.
- Create high-quality customer proof content, including case studies, testimonials, quote assets, and sales-ready story summaries.
- Maintain a structured customer proof library so Sales and Marketing can quickly find the right evidence.
- Own customer communications such as newsletters and key customer updates, translating product changes into clear customer value.
- Collaborate with Customer Success and Sales to identify the right customers at the right time, set up interviews, and source stories across key segments and use cases.
- Support use case and vertical messaging by turning customer insight into use-case assets (one-pagers, proof packs, website copy inputs).
- Capture and share 'voice of customer' intelligence (themes, objections, competitor mentions, customer language) to improve positioning and enablement.
- Develop a content pipeline that aligns with strategic marketing goals and Customer Success priorities, ensuring consistent output and impact.
Requirements
- Excellent people skills: warm, confident, and professional with customers; able to build rapport quickly and represent Evercam well.
- Strong writing and editing skills, with the ability to turn complex, real-world workflows into clear, credible stories.
- Demonstrated experience interviewing customers or stakeholders and translating insight into content or messaging.
- Strong organisational skills and an ownership mindset, able to manage a pipeline and deliver consistently.
- Comfortable collaborating across teams (Customer Success, Sales, Product) and managing stakeholders to keep work moving.
- High judgment and attention to detail when handling customer approvals and sensitive information.
Nice to Have
- Experience working in construction or the wider built environment.
- Experience supporting events and coordinating teams.
Why Join Us
You will be joining a fast-scaling company redefining how construction projects are managed and measured.
Customer Marketing Manager in London employer: Evercam
Contact Detail:
Evercam Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Marketing Manager in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a Customer Marketing Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its customers. Understand their pain points and think about how you can showcase Evercam's value through real customer experiences. This will help you stand out as someone who truly gets the role.
✨Tip Number 3
Practice your storytelling skills! Since this role is all about creating compelling narratives, be ready to share examples of how you've turned customer insights into impactful content in the past. Make it relatable and engaging!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're genuinely interested in joining the Evercam team and contributing to our mission.
We think you need these skills to ace Customer Marketing Manager in London
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to inject a bit of your own style into your writing. This is your chance to stand out and show us why you’re the perfect fit for the Customer Marketing Manager role.
Tailor Your Content: Make sure to tailor your application to highlight your experience with customer stories and insights. We’re looking for someone who can create compelling narratives, so share examples of how you've done this in the past. The more relevant your content, the better!
Be Clear and Concise: We love a good story, but we also appreciate clarity! Keep your application clear and to the point. Use straightforward language to explain your skills and experiences, especially when discussing your writing and editing abilities. Remember, we want to see how you can turn complex ideas into simple, engaging content.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to keep track of your application and ensure it gets the attention it deserves. Plus, it shows us that you’re serious about joining our team at Evercam!
How to prepare for a job interview at Evercam
✨Know Your Customer Stories
Before the interview, dive deep into Evercam's customer success stories. Familiarise yourself with how customers have benefited from the product. This will not only help you understand the value proposition but also allow you to discuss specific examples during your interview.
✨Showcase Your Interviewing Skills
Since this role involves interviewing customers, be prepared to demonstrate your interviewing techniques. Think of a time when you successfully gathered insights from a customer. Be ready to share how you approached the conversation and what you learned from it.
✨Highlight Your Writing Prowess
As a Customer Marketing Manager, strong writing skills are crucial. Bring samples of your previous work, such as case studies or testimonials you've crafted. This will showcase your ability to turn complex information into engaging narratives that resonate with customers.
✨Emphasise Collaboration
This role requires working closely with various teams. Prepare examples of how you've collaborated with others in past roles. Discuss how you’ve managed stakeholder expectations and kept projects moving forward, as this will demonstrate your organisational skills and teamwork.
