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- Tasks: Build strong client relationships and drive product adoption for Evercam's innovative technology.
- Company: Join Evercam, a leader in construction tech with a focus on productivity and collaboration.
- Benefits: Enjoy a hybrid work model, competitive salary, and opportunities for professional growth.
- Why this job: Make a real impact in the construction industry while helping clients succeed with cutting-edge solutions.
- Qualifications: Experience in customer success and construction, with strong communication skills.
- Other info: Be part of a dynamic team that values innovation and continuous improvement.
The predicted salary is between 36000 - 60000 £ per year.
London, United Kingdom | Posted on 19/02/2026
Evercam unifies fixed cameras, drones, and 360° into a single platform to improve construction productivity, team collaboration, and visibility. We are built for the most complex projects in the world, helping builders to run safer, more productive, and more profitable.
Job Summary: As a Customer Success Manager (CSM), you will be responsible for nurturing strong relationships with our clients and ensuring their success with Evercam's technology solutions. You will serve as the central point of contact for clients, managing project and account-level relationships, and driving product adoption and usage. Your primary objectives will include project management, client communication, identifying expansion opportunities, and facilitating continuous improvement through feedback loops.
Duties and Responsibilities:
- Own Account Level Relationships: Manage the successful delegation, execution, and communication of all service, product, sales, and billing tasks related to assigned clients/projects. Serve as the central point of contact for the customer, handling cross-functional coordination (Sales, Ops, Product, Finance, Support).
- Project Implementations: Efficiently handle onboarding and training of new users, ensuring seamless adoption of Evercam's technology. Integrate Evercam into user workflows and provide on-site training to maximise system utilisation.
- Project Product Adoption: Drive product adoption and usage by providing guidance and support to clients. Regularly monitor usage reports and ensure clients maximise the value of Evercam's technology.
- Client Update Communications: Provide regular updates to clients on product enhancements, new features, and industry trends. Communicate customer feedback and requirements to the product teams for continuous improvement.
- Identify Expansion Opportunities: Identify opportunities for upselling, cross-selling, and expansion within existing accounts. Work closely with the sales team to drive revenue growth.
- Proof of Value Reporting: Track metrics and figures to measure the success of client adoption and value generated. Plan and initiate actions to improve client success metrics.
- Continuing Success: Respond to client requests and ensure their success in using Evercam's system. Continuously improve operational processes to enhance customer satisfaction.
Requirements:
- Proven experience of building and leading a proactive CS team from the ground up
- 2 years of construction experience
- 3 years of customer-facing experience
- Lead by example and drive Evercam's cultural values
- Proven ability to influence cross-functional teams
- Build and nurture cross-departmental relationships
- Strong interpersonal skills / internal communication
- More importantly, be the voice and eyes of the company's mission, vision and values
Customer Success Manager - UK | Hybrid employer: Evercam
Contact Detail:
Evercam Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager - UK | Hybrid
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, or even hit up LinkedIn. The more people you know, the better your chances of landing that Customer Success Manager role.
✨Tip Number 2
Show off your skills! When you get the chance to chat with potential employers, make sure to highlight your experience in project management and client communication. Share specific examples of how you've driven product adoption and improved customer satisfaction.
✨Tip Number 3
Be proactive! If you see a company you're keen on, don’t wait for them to post a job. Reach out directly and express your interest in their Customer Success team. You never know, they might have something in the pipeline!
✨Tip Number 4
Apply through our website! We love seeing applications come through directly. It shows you're genuinely interested in being part of our team at Evercam. Plus, it makes it easier for us to spot your application and get back to you quickly.
We think you need these skills to ace Customer Success Manager - UK | Hybrid
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Success Manager role. Highlight your experience in building relationships and managing projects, as these are key to what we do at Evercam.
Showcase Your Communication Skills: Since you'll be the central point of contact for clients, it's crucial to demonstrate your strong communication skills. Use clear and concise language in your application to reflect how you would interact with our clients.
Highlight Relevant Experience: Don’t forget to mention any experience you have in construction or customer-facing roles. We want to see how your background aligns with our mission to improve productivity and collaboration in complex projects.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows your enthusiasm for joining our team!
How to prepare for a job interview at Evercam
✨Know Your Stuff
Before the interview, make sure you understand Evercam's technology and how it impacts construction productivity. Familiarise yourself with their products and think about how you can help clients maximise their use of these solutions.
✨Showcase Your Relationship Skills
As a Customer Success Manager, building strong relationships is key. Prepare examples from your past experiences where you've successfully managed client relationships or resolved conflicts. This will demonstrate your ability to nurture connections and drive client satisfaction.
✨Be Ready to Discuss Metrics
Evercam values data-driven decisions. Be prepared to talk about how you've tracked success metrics in previous roles. Think about specific examples where you've improved client adoption rates or identified expansion opportunities through data analysis.
✨Ask Insightful Questions
At the end of the interview, have some thoughtful questions ready. Inquire about the challenges the team faces in client adoption or how they measure success. This shows your genuine interest in the role and helps you understand how you can contribute to Evercam's mission.