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- Tasks: Create compelling customer stories and content that showcase Evercam's value.
- Company: Join a fast-scaling company transforming construction project management.
- Benefits: Collaborative environment, career growth, and the chance to make a real impact.
- Why this job: Engage with customers and turn their experiences into powerful marketing narratives.
- Qualifications: Strong people skills, writing ability, and experience in customer interviews.
- Other info: Work closely with diverse teams and contribute to innovative marketing strategies.
The predicted salary is between 36000 - 60000 ÂŁ per year.
We’re looking for a Customer Marketing Manager who will be responsible for gathering and creating content that captures Evercam’s value through the lens of real customer experiences. This role exists to build strong customer relationships, gather real-world insight, and turn it into proof-led content and use-case messaging that supports acquisition, retention, and expansion. Working closely with Customer Success, Sales, and Product teams, you’ll develop customer-centric marketing materials that demonstrate ROI, improve brand positioning, and help drive new business opportunities.
Key Responsibilities
- Own the end-to-end customer story pipeline, from identifying candidates and scheduling interviews through to drafting, approvals, and publishing.
- Engage directly with customers to uncover insights and create narratives that highlight how Evercam improves workflows and delivers measurable outcomes.
- Lead customer interviews (virtual and in-person) to capture problems, workflows, decision criteria, and ROI/value delivered.
- Create high-quality customer proof content, including case studies, testimonials, quote assets, and sales-ready story summaries.
- Maintain a structured customer proof library so Sales and Marketing can quickly find the right evidence.
- Own customer communications such as newsletters and key customer updates, translating product changes into clear customer value.
- Collaborate with Customer Success and Sales to identify the right customers at the right time, set up interviews, and source stories across key segments and use cases.
- Support use case and vertical messaging by turning customer insight into use-case assets (one-pagers, proof packs, website copy inputs).
- Capture and share “voice of customer” intelligence (themes, objections, competitor mentions, customer language) to improve positioning and enablement.
- Develop a content pipeline that aligns with strategic marketing goals and Customer Success priorities, ensuring consistent output and impact.
Requirements
- Excellent people skills: warm, confident, and professional with customers; able to build rapport quickly and represent Evercam well.
- Strong writing and editing skills, with the ability to turn complex, real-world workflows into clear, credible stories.
- Demonstrated experience interviewing customers or stakeholders and translating insight into content or messaging.
- Strong organisational skills and an ownership mindset, able to manage a pipeline and deliver consistently.
- Comfortable collaborating across teams (Customer Success, Sales, Product) and managing stakeholders to keep work moving.
- High judgment and attention to detail when handling customer approvals and sensitive information.
Nice to Have
- Experience working in construction or the wider built environment.
- Experience supporting events and coordinating teams.
Why Join Us
You’ll be joining a fast-scaling company redefining how construction projects are managed and measured.
Customer Marketing Manager employer: Evercam
Contact Detail:
Evercam Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Marketing Manager
✨Tip Number 1
Get to know the company inside out! Research Evercam's values, products, and customer success stories. This will help you tailor your conversations and show that you're genuinely interested in what they do.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn. Ask them about their experiences and any tips they might have for landing the Customer Marketing Manager role. Plus, it could give you some insider info!
✨Tip Number 3
Prepare for interviews by practising your storytelling skills. Think of examples from your past that showcase your ability to build relationships and create compelling content. Remember, it's all about demonstrating how you can add value to Evercam!
✨Tip Number 4
Don't forget to follow up after interviews! A quick thank-you email can go a long way in leaving a positive impression. It shows your enthusiasm for the role and keeps you fresh in their minds.
We think you need these skills to ace Customer Marketing Manager
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to inject a bit of your own style into your writing. This is your chance to connect with us on a personal level.
Tailor Your Content: Make sure to tailor your application to the Customer Marketing Manager role. Highlight your experience with customer stories and content creation, and show us how your skills align with what we’re looking for. Specific examples will make your application stand out!
Be Clear and Concise: We appreciate clarity, so keep your writing straightforward and to the point. Avoid jargon unless it’s relevant, and make sure your key achievements and experiences are easy to spot. We want to understand your value quickly!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen to join our team at Evercam!
How to prepare for a job interview at Evercam
✨Know Your Customer Stories
Before the interview, dive deep into Evercam's customer success stories. Familiarise yourself with how their solutions have positively impacted clients. This will not only help you understand the company's value proposition but also allow you to discuss relevant examples during your interview.
✨Showcase Your Writing Skills
Since strong writing is key for this role, prepare a portfolio of your best work. Bring along samples of case studies or marketing materials you've created in the past. Be ready to discuss your writing process and how you translate complex information into engaging content.
✨Prepare for Customer Interviews
Think about how you would approach interviewing customers. Prepare questions that uncover insights about their workflows and decision-making processes. Demonstrating your ability to engage with customers and extract valuable information will show you're a great fit for the role.
✨Collaborate and Communicate
Highlight your experience working across teams. Be prepared to discuss how you've collaborated with sales, customer success, or product teams in the past. Show that you can manage relationships and keep projects moving smoothly, which is crucial for this position.
