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- Tasks: Manage incident reports and coordinate resources for global client emergencies.
- Company: Everbridge provides critical communications and safety solutions worldwide.
- Benefits: Enjoy remote work flexibility and the chance to make a real impact.
- Other info: Flexible shifts, including nights and weekends, to suit your schedule.
- Why this job: Join a tech-driven team focused on resilience and helping people in crisis.
- Qualifications: Experience in emergency response or customer service; strong communication skills required.
The predicted salary is between 36000 - 60000 £ per year.
Everbridge, a global provider of critical communications and enterprise safety solutions, is seeking a Global Assist Specialist to join our team. This remote, home-based position can be located anywhere in the United Kingdom.
This role involves approximately 14 shifts over a 4-week period, divided into 7 day shifts and 7 night shifts. Day shifts run from 6:00 AM to 6:00 PM, while night shifts are from 6:00 PM to 6:00 AM.
We are a technology-driven company specializing in business resilience and critical event management solutions. Among our services, we provide 24/7/365 global assistance to the expatriate and business-traveling employees of our clients.
As an International Operations Responder, you will report to the Lead International Operations Responder and play a vital role in managing initial incident reports, coordinating resource dispatch, handling emergencies, and ensuring effective communication.
What you\’ll do:
- Provide initial response and assistance to client situations worldwide
- Collaborate with client stakeholders and manage case lifecycle
- Record incident/case details in our Case Management System
- Understand client emergency procedures
- Coordinate medical treatment and security with clinical team and partners
- Collaborate with internal partners on Mass Communications Platforms
- Use case management system and Microsoft Office for data administration
- Contribute to process and procedure development in line with client requirements
- Attend regular team meetings and ensure effective handover/feedback
- Escalate issues, risks, and ideas when necessary
- Provide support to Intelligence team and other duties as requested
What you\’ll bring:
- Experience in emergency response, customer service, or call center environment
- Good communication, interpersonal, and administrative skills, including fluency in English (verbal and written)
- Ability to work under pressure and manage multiple tasks simultaneously
- Problem-solving and critical thinking abilities
- Empathy, professionalism, and calmness in stressful situations
- Flexibility to adapt to changing needs and priorities
- Self-motivation and proactive approach to work
- Proficiency in MS Office and willingness to learn new systems
- Excellent customer service skills
- Availability to work flexible hours including days, nights, weekends, and holidays.
About Everbridge
Everbridge empowers enterprises and government organizations to anticipate, mitigate, respond to, and recover stronger from critical events. In today’s unpredictable world, resilient organizations minimize impact to people and operations, absorb stress, and return to productivity faster when deploying critical event management (CEM) technology. Everbridge digitizes organizational resilience by combining intelligent automation with the industry’s most comprehensive risk data to Keep People Safe and Organizations Running. For more information, visit www.everbridge.com , read the company blog, and follow on Twitter. Everbridge… Empowering Resilience
Everbridge is an Equal Opportunity/Affirmative Action Employer. All qualified Applicants will receive consideration for employment without regard to race, creed, color, religion, or sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.
Seniority level
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Seniority level
Entry level
Employment type
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Employment type
Full-time
Job function
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Job function
Administrative
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Industries
IT Services and IT Consulting
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Global Assist Specialist employer: Everbridge
Contact Detail:
Everbridge Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Global Assist Specialist
✨Tip Number 1
Familiarise yourself with emergency response protocols and critical event management. Understanding the basics of how to handle emergencies will not only boost your confidence but also demonstrate your commitment to the role.
✨Tip Number 2
Brush up on your communication skills, especially in high-pressure situations. Practising clear and concise communication can help you stand out, as this role requires effective interaction with clients and team members.
✨Tip Number 3
Showcase your flexibility and adaptability during interviews. Be prepared to discuss examples from your past experiences where you successfully managed multiple tasks or adapted to changing priorities.
✨Tip Number 4
Research Everbridge and its services thoroughly. Understanding the company's mission and values will allow you to align your answers with their goals, making you a more appealing candidate.
We think you need these skills to ace Global Assist Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in emergency response, customer service, or call centre environments. Use specific examples that demonstrate your ability to handle stressful situations and manage multiple tasks.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the Global Assist Specialist role at Everbridge. Mention your understanding of their services and how your skills align with their needs, particularly in communication and problem-solving.
Showcase Relevant Skills: Emphasise your proficiency in MS Office and any experience with case management systems. Highlight your flexibility and willingness to work varied shifts, as this is crucial for the role.
Proofread Your Application: Before submitting, carefully proofread your application materials. Ensure there are no spelling or grammatical errors, and that your contact information is correct. A polished application reflects professionalism.
How to prepare for a job interview at Everbridge
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Global Assist Specialist. Familiarise yourself with emergency response protocols and the importance of effective communication in crisis situations.
✨Showcase Your Experience
Prepare to discuss your previous experience in emergency response or customer service. Highlight specific examples where you successfully managed stressful situations or coordinated resources effectively.
✨Demonstrate Problem-Solving Skills
Be ready to provide examples of how you've approached problem-solving in past roles. This could involve discussing a challenging situation and the steps you took to resolve it, showcasing your critical thinking abilities.
✨Ask Insightful Questions
Prepare thoughtful questions about the company’s operations and the role itself. This shows your genuine interest in the position and helps you assess if it's the right fit for you.