At a Glance
- Tasks: Manage client enquiries and provide top-notch administrative support in a dynamic legal environment.
- Company: Join a leading law firm in Leeds known for its supportive and modern workplace.
- Benefits: Earn up to £30,000, enjoy 24 days holiday plus your birthday off, and flexible working options.
- Other info: Enjoy team-building events and opportunities for career progression in a vibrant office setting.
- Why this job: Be the first point of contact for clients and make a real difference in their experience.
- Qualifications: Customer service experience and strong communication skills are essential; legal background is a plus.
The predicted salary is between 30000 - 30000 £ per year.
Eventus Legal is looking for a New Business Administrator to join our client’s well regarded team based in Leeds city centre, West Yorkshire. Our client is renowned for delivering clear, commercially strategic, and pragmatic legal advice. This is an exciting opportunity for a confident, personable and passionate administrator who has first class customer service skills while delivering a high level of administrative support and an excellent telephone manner.
The position offers a salary up to £30,000 (DOE), 24 days holiday, plus a further day at Christmas where the office closes, your birthday off, and the opportunity to purchase five extra days each year at the start of the new holiday year (1st April), hybrid flexibility, group pension scheme up to 5% employer contribution, regular community and team building events, such as office Reiki and massages, and a genuinely supportive and caring environment in modern, open planned and recently refurbished offices.
Role Responsibilities:- Managing initial telephone and email enquiries from new and existing conveyancing clients in a professional and courteous manner
- Acting as the first point of contact for clients, providing an excellent client experience and building positive relationships
- Gathering key information from prospective clients to support the conveyancing process and ensure accurate file opening procedures
- Explaining the firm’s conveyancing services, processes, and next steps clearly and confidently to clients
- Allocating enquiries and appointments to the appropriate fee earners and conveyancing team members
- Opening new client files and ensuring all onboarding documentation is completed accurately and in line with compliance requirements
- Carrying out administrative checks including ID verification and obtaining relevant client documentation
- Maintaining accurate records of client interactions and updating internal case management systems promptly
- Supporting the conveyancing team with general administrative duties including document preparation, complex diary management, and correspondence
- Previous experience in an administrative, customer service, or reception based role
- Experience handling inbound telephone calls and dealing with clients in a professional and friendly manner
- Strong customer service experience with the ability to communicate clearly and confidently
- Previous experience within a legal, property, estate agency, mortgage, or conveyancing environment would be advantageous but not essential
- Strong and up to date IT skills including MS Office
- Ability to manage multiple tasks and prioritise workload effectively in a fast‑paced environment
- Experience maintaining accurate records and handling confidential information
- Confident working as part of a team while also being able to work independently when required and unsupervised
- Knowledge or understanding of the conveyancing process would be beneficial but not essential
- Up to £30,000 per annum (DOE)
- 24 days annual leave plus an extra day at Christmas
- Your birthday off
- Holiday purchase scheme (up to 5 additional days per year)
- Company pension scheme (5% employer contribution)
- Flexible and hybrid
- Regular community and team building events, such as office Reiki and massages, and a genuinely supportive and caring environment in a modern, open planned and recently refurbished offices
- Opportunities to progress and develop long term
- Walking distance from Leeds Train Station
Our client is a leading, highly reputable full service law firm based in Leeds, offering legal services to both businesses and private individuals across areas such as commercial law, employment, real estate, litigation, family law, and residential conveyancing. Founded in the early 2000’s, the firm has developed a strong reputation for practical legal advice, responsive client service, and sector expertise, particularly within Yorkshire’s business community. The firm is recognised by legal directories including The Legal 500 and is known for its modern, client‑focused approach and strong presence within the Leeds professional services sector. As an equal opportunity employer, we welcome applications from candidates of all backgrounds and circumstances.
Client Onboarding & Conveyancing Coordinator in Leeds employer: Eventus Recruitment Group
Eventus Legal is an exceptional employer, offering a supportive and caring work environment in the heart of Leeds city centre. With competitive salaries, generous holiday allowances, and unique benefits like birthday leave and wellness events, employees are encouraged to thrive both personally and professionally. The firm prioritises employee growth through development opportunities and fosters a collaborative culture that values clear communication and client satisfaction.
StudySmarter Expert Advice🤫
We think this is how you could land Client Onboarding & Conveyancing Coordinator in Leeds
✨Tip Number 1
Get to know the company before your interview! Research their values, recent news, and what makes them tick. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your phone skills! Since you'll be handling client enquiries, make sure you can communicate clearly and confidently over the phone. Try role-playing with a friend to get comfortable with common questions and scenarios.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider info about the company culture and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're serious about joining the team at Eventus Legal.
We think you need these skills to ace Client Onboarding & Conveyancing Coordinator in Leeds
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the role of Client Onboarding & Conveyancing Coordinator. Highlight your administrative skills and any customer service experience you have, especially if it relates to the legal or property sectors.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to express your passion for the role and the company. Mention specific experiences that demonstrate your ability to provide excellent client service and support the conveyancing process.
Show Off Your Communication Skills:Since this role involves a lot of client interaction, make sure your written application reflects your strong communication skills. Keep your language clear and professional, and don’t forget to proofread for any typos!
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity!
How to prepare for a job interview at Eventus Recruitment Group
✨Know Your Stuff
Before the interview, make sure you understand the basics of the conveyancing process. Brush up on common terminology and procedures so you can confidently discuss how you would handle client inquiries and onboarding.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided excellent customer service. Think about situations where you resolved issues or built strong relationships with clients, as this role heavily relies on those skills.
✨Practice Your Communication
Since you'll be the first point of contact for clients, practice explaining complex information in a clear and friendly manner. You might even want to role-play with a friend to get comfortable with potential questions and scenarios.
✨Be Ready to Multitask
This position requires managing multiple tasks at once. Think of examples from your previous roles where you successfully juggled various responsibilities, and be prepared to discuss how you prioritise your workload in a fast-paced environment.
