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- Tasks: Support clients by resolving issues and ensuring a smooth event experience.
- Company: EventsAir is a leading event management software provider with a global presence.
- Benefits: Enjoy hybrid working, extra leave, social events, and personal development budgets.
- Why this job: Join a dynamic team that values flexibility, growth, and social impact.
- Qualifications: Great communication skills and basic software support knowledge required.
- Other info: Weekend shifts included; performance bonuses and time off for public holidays.
The predicted salary is between 28800 - 43200 £ per year.
EventsAir
EventsAir is a leading provider of award-winning event management software to organisers of in-person, hybrid and virtual events. Our software is used extensively across the APAC region and is growing rapidly around the globe with an expanding presence in North America and Europe.
As a technology leader with a long 30-year heritage in the event-tech industry, our platform and services are trusted by associations, corporates, government and universities. Capable of supporting small corporate events to large multi-faceted conferences and exhibitions, the EventsAir platform has been used for some of the world\’s most demanding events including the Rugby World Cup, London Olympics and Birmingham Commonwealth Games.
Having secured major investment from private equity firm, The Riverside Company, EventsAir continues to expand and accelerate its global presence in the event-tech marketplace, and we invite you to be part of this extraordinary journey.
At EventsAir, we empower event professionals with world-class technology, and we’re looking for a dedicated Customer Support Representative to be the friendly, knowledgeable voice that helps our users succeed.
What You’ll Do
As a key member of the support team, you’ll:
- Deliver high-quality client communication, consistently meeting response time SLAs and support KPIs
- Resolve basic to moderately complex issues using our internal processes and knowledge base
- Escalate more complex issues to higher-tier support teams when needed
- Provide timely and priority support for clients during live event delivery
- Collaborate with internal teams to ensure a smooth and professional client experience
This role offers a hybrid working model—a balance of in-office collaboration and work-from-home flexibility—and involves shift-based work, including weekends as part of a rotating schedule. A monthly bonus is on offer for this role which is based on performance and monthly Customer Satisfaction Scores. There will be weekend shift allowances for weekend rostered shifts. Time in lieu will be provided for any public holiday shifts completed.
What You\’ll Need
- Great communication skills (verbal and written)
- Adaptability and flexibility along with an empathetic attitude to all customers, especially those that may struggle with the software or who are under pressure
- Multi-task with great attention to detail during troubleshooting to cover all scenarios
- Basic software support knowledge or experience in a similar role
- Relevant tertiary qualifications
- Ability to work rotational shift work to cover APAC/EMEA/AMERICAS regions
Additional software knowledge (HTML, CSS, JavaScript etc.) will be an advantage.
What Will you Benefit from if You Become an Airstar?
- Fantastic flexibility.We offer hybrid working to all employees regardless of role or level! Need to do the school drop off or pick- no problem, want to attend that school dance show where your kid’s starring center stage- no worries.
- We don’t like burn out.
We offer 3 extra days of annual leave to encourage downtime over the Christmas period and help bridge the gap between the public holidays; to spend time with family and friends. - We love socials!Socials at EventsAir are the bomb!
- Be a champion.We love to champion and promote causes close to our heart. Think: International Women’s Day, R U OKAY? And many more awesome causes.
Grow through mobility!Apply for side steps, up steps and secondments through different teams when role needs arise internally! - Learn and develop. Use your personal L&D budget towards a course, or something to upskill yourself in your current role.
- Work from almost anywhere. Want a few extra days in that bustling city where you’re on vacation? Or want to head overseas and be around your family for longer? Use the Work from almost anywhere policy to work from anywhere for 2 weeks a year!
- Enjoy parenting!Use the extra maternity and paternity leave we offer on top of your statutory allowances to spend important time with your new family. Equally, if something unfortunate occurs use our miscarriage & still birth leave policy to assist in the transitional period you are both going through.
- Struggling? Reach out to our Employee Assistance Program offered to all employees and lock in a counselling session with an expert for solid advice.
- Recognize and be rewarded. Take part in our recognition program where you can earn points and vouchers for valuable work across your role and the business.
Don’t just be a star, be an Airstar! Apply now through the link!
*Recruiters need not approach us- we got this! *
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Customer Support Representative employer: Eventsair
Contact Detail:
Eventsair Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Representative
✨Tip Number 1
Familiarise yourself with EventsAir's software and services. Understanding the platform will not only help you answer customer queries more effectively but also demonstrate your genuine interest in the role during any discussions.
✨Tip Number 2
Showcase your communication skills by engaging with potential colleagues or current employees on platforms like LinkedIn. This can provide insights into the company culture and help you tailor your approach when applying.
✨Tip Number 3
Prepare for shift-based work by highlighting your flexibility and adaptability in previous roles. Share examples of how you've successfully managed similar schedules, especially if you've worked in customer support before.
✨Tip Number 4
Research common customer support scenarios related to event management software. Being able to discuss these situations and how you would handle them can set you apart from other candidates during interviews.
We think you need these skills to ace Customer Support Representative
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer support and any technical skills you possess, such as knowledge of software or troubleshooting. Use keywords from the job description to align your experience with what EventsAir is looking for.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific examples of how your communication skills and adaptability have helped you succeed in previous customer support roles.
Showcase Your Problem-Solving Skills: Provide examples in your application that demonstrate your ability to resolve issues effectively. Highlight any experience you have with multi-tasking and attention to detail, especially in high-pressure situations.
Highlight Relevant Qualifications: If you have any relevant tertiary qualifications or additional software knowledge (like HTML, CSS, or JavaScript), make sure to include these in your application. This will help you stand out as a candidate who can contribute to the team.
How to prepare for a job interview at Eventsair
✨Showcase Your Communication Skills
As a Customer Support Representative, excellent communication is key. Be prepared to demonstrate your verbal and written skills during the interview. You might be asked to role-play a customer interaction, so practice articulating your thoughts clearly and empathetically.
✨Demonstrate Adaptability
EventsAir values flexibility, especially in a fast-paced environment. Share examples from your past experiences where you successfully adapted to changing situations or handled difficult customers. This will show that you can thrive under pressure.
✨Familiarise Yourself with the Software
Having basic software support knowledge is essential for this role. Before the interview, take some time to learn about common issues users might face with event management software. This will help you answer technical questions confidently and show your proactive approach.
✨Prepare for Shift Work Questions
Since the role involves rotational shift work, be ready to discuss your availability and willingness to work weekends or odd hours. Highlight any previous experience with shift work and how you managed your time effectively to maintain a work-life balance.
