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- Tasks: Be the go-to hero for new customers, guiding them through onboarding and event success.
- Company: EventsAir is a leading event management software provider with a global presence.
- Benefits: Enjoy hybrid working, extra annual leave, and a personal L&D budget for growth.
- Why this job: Join a passionate team dedicated to creating unforgettable events and customer experiences.
- Qualifications: 3+ years in Customer Success, excellent communication skills, and a proactive attitude required.
- Other info: Work from almost anywhere for 2 weeks a year and enjoy fun social events!
The predicted salary is between 30000 - 42000 ÂŁ per year.
EventsAir Milton Keynes, England, United Kingdom
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EventsAir Milton Keynes, England, United Kingdom
Join to apply for the Customer Success Manager role at EventsAir
A Bit About Us
EventsAir is a leading provider of award-winning event management software to organisers of in-person, hybrid and virtual events. Our software is used extensively across the APAC region and growing rapidly around the globe with an expanding presence in North America and Europe.
A Bit About Us
EventsAir is a leading provider of award-winning event management software to organisers of in-person, hybrid and virtual events. Our software is used extensively across the APAC region and growing rapidly around the globe with an expanding presence in North America and Europe.
As a technology leader with a long 30-year heritage in the event-tech industry, our platform and services are trusted by more than 1100 professional conference organisers, associations, corporates, government and universities. Capable of supporting small corporate events to large multi-faceted conference and exhibitions, the EventsAir platform has been used for some of the world\’s most demanding events including the Rugby World Cup, London Olympics and Birmingham Commonwealth Games.
Having recently secured major investment from private equity firm, The Riverside Company, EventsAir is now poised to expand and accelerate its global presence in the lucrative event-tech marketplace.
Hey there, customer champion! Are you ready to ditch the dull and dive into a role where tech meets events and people come first ?
At EventsAir, we’re not just a leading SaaS platform helping organizations run unforgettable events—we\’re a team of passionate problem-solvers who believe customer success isn’t just a department… it’s a mindset.
And now, we’re on the hunt for a
Customer Success Manager who thrives on turning new customers into raving fans, guiding them through onboarding, training, and event-day success like the superstar you are.
So, what’s the gig?
As our new Customer Success Manager, you’ll be the go-to hero for new customers after they’ve signed on the dotted line. You\’ll guide them through onboarding, help them nail their event goals, and keep them smiling every step of the way. Think of yourself as their trusted event tech sherpa.
What you’ll get up to:
- Manage multiple onboarding and training projects like a boss.
- Create and deliver tailored plans to help customers smash their event goals.
- Run online training sessions using our fab Learning Management System.
- Build relationships that last longer than a 3-day conference.
- Be the bridge between customer needs and internal teams.
- Check in regularly to ensure customers stay happy, informed, and ahead of the curve.
- Spot new sales opportunities and give our Account Managers a high-five (figuratively… or literally, your choice).
- Travel the globe (or just locally) on occasion for on-site training or event support.
Our role is a hybrid role based out of our new Milton Keynes office at Unity Place, not too far from the train station. 3 days a week in the office is the norm!
What you bring to the party:
- 3+ years in a Customer Success role (bonus points if you’ve worked with SaaS or in events!)
- A+ communication and organizational skills.
- A curious mind and a hunger to become an EventsAir pro.
- A cool, calm, and confident vibe—especially when things get event-ful.
- The ability to work independently (but always feel part of the team).
- A sense of urgency, a love of ownership, and a get-it-done attitude.
Why Join us
We push the limits of what is possible every day. We are a down-to-earth bunch. We have fun and are super dedicated. What motivates us to get out of bed every morning? The challenge to develop and create the world\’s best events management platform.
What Will you Benefit from if You Become an Airstar?
- Fantastic flexibility. We offer hybrid working to all employees regardless of role or level! Need to do the school drop off or pick- no problem, want to attend that school dance show where your kid’s starring center stage- no worries.
- We don’t like burn out. We offer 3 extra days of annual leave to encourage downtime over the Christmas period and help bridge the gap between the public holidays; to spend time with family and friends.
- We love socials! Socials at EventsAir are the bomb! We host socials for all to enjoy on our rooftop social area!
- Be a champion. We love to champion and promote causes close to our heart. Think: International Women’s Day, R U OKAY? And many more awesome causes. Grow through mobility! Apply for side steps, up steps and secondments through different teams when role needs arise internally!
- Learn and develop. Use your personal L&D budget towards a course, or something to upskill yourself in your current role.
- Work from almost anywhere. Want a few extra days in that bustling city where you’re on vacation? Or want to head overseas and be around your family for longer? Use the Work from almost anywhere policy to work from anywhere for 2 weeks a year!
- Enjoy parenting! Use the extra maternity and paternity leave we offer on top of your statutory allowances to spend important time with your new family. Equally, if something unfortunate occurs use our miscarriage & still birth leave policy to assist in the transitional period you are both going through.
- Struggling? Reach out to our Employee Assistance Program offered to all employees and lock in a counselling session with an expert for solid advice.
- Recognize and be rewarded. Take part in our recognition program where you can earn points and vouchers for valuable work across your role and the business.
Don’t just be a star, be an Airstar! Apply now through the link!
*Recruiters need not approach us- we got this! *
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Customer Success Manager employer: Eventsair
Contact Detail:
Eventsair Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager
✨Tip Number 1
Familiarise yourself with EventsAir's software and its unique features. Understanding the platform inside out will not only help you during interviews but also demonstrate your genuine interest in the role and the company.
✨Tip Number 2
Network with current or former employees of EventsAir on platforms like LinkedIn. Engaging with them can provide valuable insights into the company culture and expectations, which can be a game-changer during your application process.
✨Tip Number 3
Prepare to discuss specific examples from your past experience that showcase your customer success skills. Think about how you've turned challenges into opportunities for clients, as this aligns perfectly with the role's focus on customer satisfaction.
✨Tip Number 4
Stay updated on industry trends in event management and SaaS. Being knowledgeable about the latest developments will not only impress your interviewers but also show that you're passionate about the field and ready to contribute to EventsAir's growth.
We think you need these skills to ace Customer Success Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer success, particularly in SaaS or event management. Use keywords from the job description to demonstrate that you understand the role and its requirements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer success and your ability to build relationships. Mention specific examples of how you've helped customers achieve their goals in previous roles.
Showcase Your Communication Skills: Since communication is key in this role, ensure your application reflects your strong communication skills. Use clear and concise language, and consider including examples of successful training sessions or onboarding experiences you've led.
Highlight Your Problem-Solving Abilities: EventsAir values problem-solvers. In your application, provide examples of challenges you've faced in previous roles and how you overcame them, especially in customer-facing situations.
How to prepare for a job interview at Eventsair
✨Know the Product Inside Out
Before your interview, make sure you understand EventsAir's event management software thoroughly. Familiarise yourself with its features, benefits, and how it stands out in the market. This will help you demonstrate your passion for the product and your ability to support customers effectively.
✨Showcase Your Customer Success Experience
Be prepared to discuss your previous experience in customer success roles, especially if you've worked with SaaS or in events. Highlight specific examples of how you've helped customers achieve their goals and turned them into loyal advocates.
✨Demonstrate Strong Communication Skills
As a Customer Success Manager, communication is key. Practice articulating your thoughts clearly and confidently. Be ready to showcase your ability to build relationships and manage multiple projects simultaneously, as this will be crucial in your role.
✨Emphasise Your Problem-Solving Mindset
EventsAir values passionate problem-solvers. Prepare to share examples of challenges you've faced in previous roles and how you overcame them. This will show your potential employer that you have the right mindset to thrive in a dynamic environment.
