At a Glance
- Tasks: Deliver exceptional service to guests and create unforgettable dining experiences.
- Company: Join the award-winning Firmdale Hotels in the heart of Soho.
- Benefits: Competitive pay, flexible scheduling, health plans, and exclusive discounts.
- Other info: Enjoy ongoing training, social events, and opportunities for professional growth.
- Why this job: Be part of a vibrant team and enhance your hospitality skills.
- Qualifications: Customer service skills and a positive attitude are essential.
The predicted salary is between 17 - 18 £ per hour.
At Firmdale Hotels, we pride ourselves on creating unforgettable experiences for our guests. With a commitment to excellence and a passion for hospitality, our team at Ham Yard Hotel embodies these values every day. We are now seeking a dedicated Events Waiter to become part of our thriving team. Nestled in the heart of London's vibrant Soho, Ham Yard Hotel is a beacon of luxury and sophistication. From its eclectic design to its exceptional service, every detail is crafted to delight our guests and create memorable moments.
As an Events Waiter, you'll be at the forefront of our guests' experience, providing exceptional service with flair and finesse.
Responsibilities:
- Interacting with guests to take orders, make recommendations, and ensure their needs are met promptly and courteously.
- Delivering food and beverages with precision and efficiency, ensuring an exceptional dining experience.
- Processing payments accurately and efficiently, maintaining the highest standards of professionalism.
- Anticipating and fulfilling guests' requests promptly, going above and beyond to exceed their expectations.
- Working collaboratively with colleagues to ensure seamless service delivery and uphold our reputation for excellence.
What you Need:
- A keen willingness to work as part of a team, contributing positively to our vibrant work culture.
- Previous experience in a similar environment is desirable but not essential.
- Excellent customer service skills, with a natural ability to connect with guests and anticipate their needs.
- A passion for detail, ensuring that every aspect of the guest experience is flawless.
- Enthusiasm and a positive attitude, embodying our commitment to creating unforgettable experiences for our guests.
What We Offer:
- Competitive hourly rate of £17.00 - £18.00 inclusive of service charge.
- Access to Wagestream, our financial wellbeing app.
- Health cash plan (including contributions towards dental, optical, alternative and complementary therapies).
- Discounted cinema tickets, gym membership, travel, retailers and restaurants.
- Complimentary meals on shift.
- Referral bonus scheme for recommending top talent.
- Flexible scheduling without split shifts.
- Dry cleaning service for work attire and discounted personal dry cleaning.
- Enhanced holiday allowance based on length of service.
- Season ticket loan for convenient commuting.
- Ongoing training, professional development, and fully funded English lessons.
- Regular social events, team activities, and fitness sessions.
- Benefits like cycle to work scheme and annual long service awards.
- One allocated paid day per year for volunteering work.
- Exclusive discounts at Design Hotels, staff sales, spa discounts, and product perks.
- And much more!
Firmdale Hotels is an international, award-winning group of 11 luxury hotels and 10 bars and restaurants in London and New York. World renowned for their unique interiors and exceptional service, the hotels are trailblazers in hospitality and design.
We are delighted to have been recognised by the hospitality and travel industries for the great work our teams have achieved. To name a few of our recent awards and accolades:
- Proud winners of The Times Best Places to Work for both 2024 and 2025.
- The Kings Award for Enterprise 2024 for outstanding contribution to International Trade.
- Manager of the Year – Helle Jensen – Cateys 2024.
- Food & Beverage Manager of the Year - Pedro Paulo - Hotel Cateys 2024.
- Hotel Chef of the Year Finalist - Jamie Atkinson - Hotel Cateys 2024.
- Haymarket Hotel & The Soho Hotel – One AA Rosette for Culinary Excellence and AA Breakfast Award 2025.
- Covent Garden Hotel – One AA Rosette for Culinary Excellence 2025.
- Dorset Square Hotel – AA Breakfast Award 2025.
- Ham Yard Hotel, Covent Garden Hotel and Haymarket Hotel – Two Michelin Keys 2024.
- Charlotte Street Hotel, The Soho Hotel, Knightsbridge Hotel and Number Sixteen Hotel – One Michelin Key 2024.
- Ham Yard Hotel - two AA Rosettes for Culinary Excellence, Ham Yard Bar & Restaurant, 2024 as well as an AA Breakfast Award.
- Dorset Square Hotel – One AA Rosette for Culinary Excellence, The Potting Shed, 2024.
- Warren Street Hotel - Travel & Leisure ‘IT List’ best hotels in the world.
- Whitby Hotel, Crosby Street and Warren Street - Michelin keys.
- Number Sixteen - Best Boutique Hotels in London, The Times, 2024.
If you're ready to embark on a rewarding journey with Firmdale Hotels and contribute to our legacy of excellence, apply now to join our vibrant team at Ham Yard Hotel!
Firmdale Hotels welcomes applicants from all backgrounds and is committed to an inclusive workplace. Please let us know if you need adjustments during the recruitment process. In line with the Asylum and Immigration Act 1996, we do require all applicants to have the eligibility to live and work in the United Kingdom. Documentation will be required at interview stage.
Waiter in London employer: Events
Join a dynamic international events organization that values innovation and collaboration, offering a vibrant work culture where your contributions are recognised and rewarded. With competitive salaries and opportunities for professional growth across Europe, this role as a Sales Executive not only allows you to develop your B2B business development skills but also provides a unique chance to connect with diverse businesses in an exciting industry.
StudySmarter Expert Advice🤫
We think this is how you could land Waiter in London
✨Tip Number 1
Get to know the venue! Before your interview, pop by Ham Yard Hotel and soak in the atmosphere. Familiarising yourself with the space will help you feel more confident and show your genuine interest in the role.
✨Tip Number 2
Practice your people skills! As an Events Waiter, you'll be interacting with guests all the time. Role-play with a friend or family member to brush up on your customer service skills and get comfortable making recommendations.
✨Tip Number 3
Show off your enthusiasm! When you apply through our website, make sure your personality shines through. Share why you're passionate about hospitality and how you can contribute to creating unforgettable experiences for our guests.
✨Tip Number 4
Follow up after your application! A quick email thanking them for the opportunity and expressing your excitement about the role can set you apart from other candidates. It shows you're proactive and genuinely interested in joining the team.
We think you need these skills to ace Waiter in London
Some tips for your application 🫡
Show Your Passion for Hospitality:When writing your application, let your love for hospitality shine through! Share any experiences that highlight your enthusiasm for creating unforgettable moments for guests. We want to see that you’re excited about the role!
Tailor Your Application:Make sure to customise your application to reflect the specific qualities we’re looking for in an Events Waiter. Mention your customer service skills and any relevant experience, even if it’s not directly in a similar environment. We appreciate creativity!
Be Professional Yet Approachable:While we love a friendly tone, remember to keep it professional. Use clear language and check for any typos or errors. A polished application shows us you care about the details, just like we do for our guests!
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be one step closer to joining our vibrant team at Ham Yard Hotel. Don’t miss out!
How to prepare for a job interview at Events
✨Know the Company
Before your interview, take some time to research Firmdale Hotels and their values. Understanding their commitment to excellence and passion for hospitality will help you align your answers with what they’re looking for in a candidate.
✨Showcase Your Customer Service Skills
As an Events Waiter, exceptional customer service is key. Prepare examples from your past experiences where you went above and beyond for guests. This will demonstrate your ability to connect with customers and anticipate their needs.
✨Practice Your Communication
Since you'll be interacting with guests regularly, practice clear and confident communication. Role-play common scenarios you might encounter during service, like taking orders or making recommendations, to show you can handle these situations with flair.
✨Emphasise Teamwork
Firmdale Hotels values collaboration, so be ready to discuss how you work well in a team. Share specific instances where you contributed positively to a team environment, ensuring seamless service delivery and maintaining high standards.
