At a Glance
- Tasks: Lead engaging brewery tours and share our unique history with guests.
- Company: Join Hall & Woodhouse, a top-rated independent brewer in the UK!
- Benefits: Earn £13.11 per hour, rising to £13.45 after 6 months, plus flexible hours.
- Other info: Fun, supportive workplace with opportunities for personal growth.
- Why this job: Be a proud ambassador for Badger beer and create memorable experiences.
- Qualifications: Great communication skills and a passion for talking to people.
Brewery tour guide, events, and benefits with flexible working.
Hall & Woodhouse is a Sunday Times best places to work company, owned and run by the seventh generation of the Woodhouse family. We are proud to be a leading independent regional brewer with an established pub estate of beautiful pubs in great locations across the South of England. We continue to invest and innovate in beer and pubs, ensuring we remain a fiercely independent family company at the forefront of British brewing and hospitality.
Are you engaging, entertaining, and interested in brewing? Would you be able to narrate our company history with wit and humour? If the answer is yes, then you could be our new Tour Guide!
We are looking for an enthusiastic new team member to be a proud ambassador for entertaining, yet informative tours of the Hall & Woodhouse Brewery. The role is fundamental in promoting the Badger brand and showcasing the unique history of Hall & Woodhouse, one of the leading independent regional brewers in the UK.
The team member we are looking for must be personable, confident, and an excellent communicator. They must also be prepared to bring their own ideas and initiative to the running of the tours and display a high level of dedication to our standards and to our guests. Previous experience of presenting and a knowledge of brewing would be beneficial, but not essential. What is essential is to love talking to people!
Hours of work are dependent upon business requirements; however, due to business need, we will require the successful candidate to be available on a rota basis Monday – Sunday.
What you'll get as a Tour Guide with H&W:
- Pay of £13.11 per hour
- Pay rising to £13.45 per hour after 6 months service
- Generous lifestyle benefits with extra rewards for exceptional performance
- Flexible part-time hours supporting work–life balance
- A fun, supportive and sustainable workplace
- A warm welcome from a team that helps you shine—at a Sunday Times Best Places to Work company
Key Responsibilities:
- Run tours of the Brewery and Brewery Experience for general bookings
- Run private tours & experiences outside of regular times
- Respond to specific tour enquiries on emails
- Contribute ideas for different tour packages to showcase Badger beer and to provide guests with a choice of experience
- Establish and maintain productive relationships with all sections of Badger Beer Company to ensure you are kept up to date with all relevant information
- Commit to ongoing self-improvement through goal setting and reflection on personal performance
Key Knowledge and skills you'll need:
- Excellent communication, organization, and presentation skills
- Basic administration experience
- Basic till experience
- Engaging personality and body language
- The ability to communicate comfortably with a variety of different guests
- Excellent customer service skills and the ability to show interest in guests’ ideas and questions in a respectful manner
- The ability and desire to work as an effective team member and to develop an understanding of other areas of the business
- A desire to learn as much as possible and convey a detailed knowledge of the company and its values
Tour Guide employer: Events - Visitor Centre (S960)
Hall & Woodhouse is an exceptional employer, recognised as one of the Sunday Times Best Places to Work, offering a vibrant and supportive work culture that values flexibility and employee well-being. As a Tour Guide, you will not only enjoy competitive pay and generous lifestyle benefits but also have the opportunity to engage with guests in a fun environment while showcasing the rich history of our brewery. With a commitment to personal growth and a warm team atmosphere, you'll thrive in a role that celebrates your passion for brewing and hospitality.
Contact Details:
Events - Visitor Centre (S960) Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Tour Guide
✨Get Involved in Local Events
Check out foodie festivals, farmers' markets, and local fairs in your area. These are perfect opportunities to meet restaurant owners and managers face-to-face, and they often look for part-time help during busy seasons.
✨Join Hospitality Groups
Connect with local hospitality groups on social media platforms like Facebook or Instagram. These communities frequently post about part-time job openings that aren’t advertised elsewhere, plus it’s a great way to engage with the food scene in your area!
✨Show Up in Person
For part-time roles in the hospitality sector, don't underestimate the power of a walk-in. Grab your best smile and pop into local cafés or restaurants with your CV in hand. It shows initiative and can really make you stand out!
✨Apply Through Our Website!
Don’t forget to check out the openings at Events - Visitor Centre (S960) and apply directly through our website! We love seeing friendly faces and you’ll be surprised how many part-time roles pop up that may not be listed on job boards.
We think you need these skills to ace Tour Guide
Some tips for your application 🫡
Show Off Your Service Skills:In the hospitality and food service industry, showcasing your customer service experience is key. Be sure to highlight relevant roles in your CV or cover letter where you’ve directly engaged with customers—this could be from previous waitressing, barista jobs, or any roles that involved teamwork and communication. You want to convince us at Events - Visitor Centre (S960) that you can keep it cool under pressure!
Certifications Matter:If you’ve got any hospitality-related certifications—like food safety or first aid—definitely mention those! Including these credentials can set you apart from other applicants. It shows us that you're serious about the health and safety standards we maintain here at Events - Visitor Centre (S960).
Flexibility is Your Friend:Since this is a part-time role, we’re looking for someone who can work various shifts. In your application, it’s useful to outline your availability clearly. Make it easy for us to see when you can jump in and help out—this shows that you’re committed and ready to adapt!
Let Your Personality Shine:In hospitality, personality plays a vital role. Use your cover letter to share why you’re passionate about food service and what brings you joy in helping customers. A personal touch can make your application memorable and help us at Events - Visitor Centre (S960) get a sense of who you are beyond your experience!
How to prepare for a job interview at Events - Visitor Centre (S960)
✨Show Off Your People Skills
In hospitality, your ability to work with customers and team members is crucial. Be prepared to share stories that highlight your experience in handling customer service situations, especially any tricky ones. We want to hear how you turned a potentially negative experience into a positive one!
✨Know the Menu Inside Out
You might get quizzed on the menu items or asked about your favourite dishes. Brush up on any special offerings at Events - Visitor Centre (S960) and demonstrate genuine enthusiasm for their food. This shows you’re not just looking for any job, but you’re genuinely excited about working with their team.
✨Flexibility is Key
As you're going for a part-time role, emphasise your availability and willingness to work various shifts. Mention any instances where you've gone above and beyond for scheduling or helped out during busy times. This flexibility can make you stand out from the crowd!
✨Role-Play Scenarios
Be ready for role-play scenarios during your interview! Employers love to see how you handle on-the-spot situations, like dealing with a dissatisfied customer or managing a specific request from a patron. Practising these scenarios with friends can help boost your confidence.
