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- Tasks: Support the Reservations Manager and ensure a smooth booking experience for guests.
- Company: Join the luxurious Sopwell House, a family-owned Georgian country house hotel.
- Benefits: Free meals, discounted stays, 28 days holiday, and training opportunities.
- Why this job: Be part of a passionate team delivering exceptional hospitality in a stunning countryside setting.
- Qualifications: 2+ years in hotel reservations, strong leadership, and excellent communication skills.
- Other info: Embrace a culture of kindness and career growth at Sopwell House.
The predicted salary is between 28800 - 43200 ÂŁ per year.
Full Time Position (40 hours) - Shifts typically range from 8:30 AM until 18:00 PM.
Join the Sopwell House Family! Your country home away from home, nestled within 12 acres of picturesque Hertfordshire countryside. Sopwell House is a luxurious, family-owned Georgian country house hotel offering timeless elegance and modern comfort. Weâre proud to be a place where exceptional service is delivered with warmth, pride and purpose.
Weâre currently looking for a passionate Reservations Assistant Manager to join our dedicated team.
Your role in our family:
- Support the Reservations Manager in the daily running of the department
- Help maximise occupancy and revenue through effective reservations management
- Ensure a smooth and efficient booking experience for all guests
- Lead and supervise the team in the absence of the Reservations Manager
- Attend Head of Department meetings and contribute to hotel-wide goals
- Uphold high service standards and support training and development of team members
- Undertake Hotel Duty Manager shifts as required, ensuring the smooth operation of the hotel.
What would make you the perfect fit?
- 2+ yearsâ experience in hotel reservations or front office
- Familiarity with booking systems/PMS (e.g., Opera preferred)
- A highly organised approach with strong attention to detail
- Natural leadership skills with the ability to motivate and support a team
- A calm, solution-focused mindset under pressure
- Confidence working with data, reports, Word, and Excel
- A genuine passion for hospitality and delivering seamless guest experiences
- Excellent communication skills, both written and verbal
The Best Bit:
- Wide range of training and development opportunities
- Free staff meals and parking
- Discounted food and beverage, accommodation and spa
- 28 days holiday and 1 extra holiday day on your birthday
- 30% discount on Spa treatments and Spa days
- 10% discount on Spa products
- Introduce a friend at work bonus
- Preferred Hotel Group discounted global hotel rates
At Sopwell House, we live by our Vision, Purpose and Values. We are dedicated to creating a world of âPerfect Contentmentâ for both our team members and guests alike âSpreading kindness one act at a timeâ along the way. Our team pride themselves on âPerforming with Drive and Serving with Soulâ in everything we do.
âBeing a part of the Sopwell Family made me think anything was possible in my career.â If this sounds like your dream job, we would love to hear from you!
All applicants must have the right to live and work in the UK. Please be advised that if you have not received a response within 14 days, please assume that your application has not been successful on this occasion.
Compensation: Competitive salary
Reservations Agent in St Albans employer: Events & Reservations
Contact Detail:
Events & Reservations Recruiting Team
StudySmarter Expert Advice đ¤Ť
We think this is how you could land Reservations Agent in St Albans
â¨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, especially those who might know someone at Sopwell House. A friendly chat can sometimes lead to insider info or even a referral!
â¨Tip Number 2
Prepare for the interview by researching Sopwell Houseâs values and culture. Show us how your passion for hospitality aligns with our mission of âPerfect Contentmentâ and how you can contribute to our team.
â¨Tip Number 3
Practice your communication skills! As a Reservations Agent, you'll need to convey information clearly and confidently. Role-play common interview questions with a friend to get comfortable.
â¨Tip Number 4
Donât forget to apply through our website! Itâs the best way to ensure your application gets noticed. Plus, it shows us youâre genuinely interested in being part of the Sopwell House family.
We think you need these skills to ace Reservations Agent in St Albans
Some tips for your application đŤĄ
Show Your Passion for Hospitality: When writing your application, let your love for the hospitality industry shine through! Share experiences that highlight your commitment to delivering exceptional guest experiences, as this is what we value at Sopwell House.
Tailor Your CV and Cover Letter: Make sure to customise your CV and cover letter for the Reservations Agent role. Highlight relevant experience in hotel reservations or front office work, and mention any familiarity with booking systems like Opera. We want to see how you fit into our family!
Be Clear and Concise: Keep your application clear and to the point. Use bullet points where possible to make it easy for us to read. Remember, we appreciate strong attention to detail, so make sure there are no typos or errors in your submission!
Apply Through Our Website: We encourage you to apply directly through our website. Itâs the best way for us to receive your application and ensures youâre considered for the role. Plus, it shows youâre keen to be part of the Sopwell House family!
How to prepare for a job interview at Events & Reservations
â¨Know Your Stuff
Familiarise yourself with the hotelâs values and mission. Sopwell House prides itself on exceptional service and a warm atmosphere, so be ready to discuss how your experience aligns with their commitment to 'Spreading kindness one act at a time'.
â¨Showcase Your Leadership Skills
As a Reservations Agent, youâll need to demonstrate natural leadership abilities. Prepare examples of how you've motivated a team or handled pressure in previous roles. This will show that you can step up when the Reservations Manager is away.
â¨Be Data Savvy
Since the role involves working with data and reports, brush up on your skills with Excel and any booking systems youâve used before. Be ready to discuss how youâve used data to improve occupancy rates or enhance guest experiences in past positions.
â¨Practice Your Communication
Excellent communication is key in hospitality. Practice articulating your thoughts clearly and confidently. You might even want to prepare a few scenarios where you successfully resolved guest issues, showcasing your calm, solution-focused mindset.