At a Glance
- Tasks: Support planning activities and drive vehicles for client events.
- Company: Dynamic logistics company focused on customer service and teamwork.
- Benefits: Permanent position with opportunities for growth and development.
- Other info: Join a supportive team and enjoy a fast-paced work environment.
- Why this job: Be the face of the company while delivering exciting events.
- Qualifications: 7.5 tonne driving licence and strong communication skills.
The predicted salary is between 30000 - 42000 £ per year.
Job Type: Permanent
Department: Logistics
Location: Wetherby
Purpose: To support the Lead Planner with day-to-day planning activities during peak operational periods and undertake driving duties when planning support is not required. The role focuses on managing short-term operational plans, handling last-minute changes, and ensuring clear communication with drivers and clients while maintaining full legal compliance. The role also includes participation in the on-call rota, providing out-of-hours support to live events. To safely and efficiently deliver and install props and furniture to client events, working within stringent safety guidelines at all times. To be the face of the company for all client interactions, providing excellent customer service at all times.
Responsibilities
- Planning & Operations Support: Support the Lead Planner with day-to-day planning when workload requires additional resource. Take ownership of all scheduled events and logistics plans as directed by the lead planner, ensuring plans remain accurate and up to date. Manage and implement last-minute operational changes, including driver sickness, driver legal hour limits, and client-requested delivery or schedule changes. Finalise updated plans and clearly communicate all changes to the driving team in a timely manner.
- Communication & Customer Service: Participate in the on-call rota, providing out-of-hours support to live event teams and managing urgent operational issues. Handle inbound phone calls from clients and drivers, resolving day-to-day issues as they arise. Make outbound calls to clients and drivers to organise and confirm daily activities as required. Act as a key point of contact to ensure smooth delivery of services during live operations.
- Administration & Coordination: Assist and collaborate with the Events and Logistics Office team regarding daily checks and administrative tasks. Book couriers and hotels as required to support events and logistics operations.
- Compliance: Maintain a strong working knowledge of driver rules and regulations, ensuring all plans and changes are fully compliant with legal and company requirements. Flag and resolve any compliance risks before plans are issued to drivers.
- Driving Duties: When planning support is not required, undertake driving duties in line with company needs and schedules, delivering props and furniture to client events using 3.5t and 7.5t vehicles.
Skills / Attributes:
- Must hold at least a 7.5 tonne driving licence.
- Must hold a valid CPC certificate or Class 1 licence.
- Must have no more than 3 points on driving licence.
- Prior experience working directly with clients in a customer-facing role.
- Must live within under 1 hour commute of Thorp Arch.
- Must be able to work 5 out of 7 days, including frequent nights and weekends.
- Ability to communicate effectively with clients and stakeholders at all levels.
- Strong verbal and written communication skills.
- High level of accuracy and precision.
- Ability to work independently as well as being a team player.
- Ability to work well under pressure.
- Good time management.
- High standard of organisation and planning skills.
- Understands importance of health and safety.
- Competent level of IT literacy.
- High standards of attention to detail.
- Able to understand and comply with risk assessments.
- Recognises high standards of customer care.
- Highly customer-focused.
- Good team player.
**Internal Only** Assistant Planner / Driver in Wetherby employer: Eventprophire
Join our dynamic team in Wetherby as an Assistant Planner / Driver, where we prioritise a supportive work culture that fosters collaboration and growth. We offer competitive benefits, including flexible working hours and opportunities for professional development, all while ensuring a safe and engaging environment for our employees. As the face of our company during client interactions, you will play a crucial role in delivering exceptional service and making a meaningful impact in the logistics of live events.
StudySmarter Expert Advice🤫
We think this is how you could land **Internal Only** Assistant Planner / Driver in Wetherby
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on the company’s values and how they operate. This will help you tailor your responses and show that you’re a great fit for their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. The more comfortable you are with your answers, the more confident you’ll feel during the actual interview.
✨Tip Number 3
Show off your communication skills! Since this role involves a lot of client interaction, be ready to demonstrate how you handle conversations and resolve issues. Share examples from past experiences where you’ve excelled in customer service.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that can set you apart from other candidates.
We think you need these skills to ace **Internal Only** Assistant Planner / Driver in Wetherby
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the Assistant Planner/Driver role. We want to see how you can support our planning activities and handle those last-minute changes like a pro!
Show Off Your Communication Skills:Since this role involves a lot of client interaction, let us know about your experience in customer service. Share examples of how you've effectively communicated with clients and resolved issues in the past. We love a good story!
Be Detail-Oriented:Attention to detail is key in logistics! When filling out your application, make sure to double-check for any typos or errors. We appreciate candidates who take pride in their work and can maintain high standards.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts!
How to prepare for a job interview at Eventprophire
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the job description. Familiarise yourself with the key responsibilities like managing operational plans and communicating with clients. This will help you demonstrate how your skills align with what they’re looking for.
✨Showcase Your Customer Service Skills
Since this role involves being the face of the company, be ready to share examples of your previous customer service experiences. Highlight situations where you resolved issues or provided exceptional service, as this will show you can handle client interactions effectively.
✨Prepare for Last-Minute Changes
Given the nature of the job, it’s crucial to be adaptable. Think of scenarios where you had to manage unexpected changes or challenges in your previous roles. Be prepared to discuss how you handled these situations and what strategies you used to stay calm under pressure.
✨Demonstrate Your Compliance Knowledge
Understanding legal compliance is key for this position. Brush up on relevant driver rules and regulations, and be ready to discuss how you ensure compliance in your work. This will show that you take safety and legal requirements seriously, which is vital for the role.
