Working Hours: Full-Time, 34 hours per week (Monday–Friday)
Salary: Starting at National Living Wage (with opportunities for review as you develop)
We are a small, independent property management and lettings agency based in Durham. We pride ourselves on working efficiently by utilising modern property software to manage a diverse portfolio of residential and student properties.
We are looking for an energetic, highly organised individual to join our team as a Lettings & Property Coordinator. No prior property industry experience is necessary—if you bring strong communication skills, a proactive attitude, and a genuine willingness to learn, we will provide full training.
The Role
We are a small, independent property management and lettings agency based in Durham. We pride ourselves on working efficiently by utilising modern property software to manage a diverse portfolio of residential and student properties.
We are looking for an energetic, highly organised individual to join our team as a Lettings & Property Coordinator. No prior property industry experience is necessary—if you bring strong communication skills, a proactive attitude, and a genuine willingness to learn, we will provide full training.
This is an active, front-facing role driving our lettings process from initial enquiry right through to move-in day, alongside essential tenancy administration. You will be instrumental in finding great tenants, showcasing our properties, and ensuring a seamless onboarding experience, all while keeping our digital systems accurate and up to date.
The position offers a varied blend of office-based coordination and time out on the road. You will manage incoming leads, guide applicants through viewings, prepare tenancy paperwork, and handle day-to-day tenancy administration.
Your day-to-day responsibilities will include:
- Lettings & Viewings: Handling incoming tenant enquiries, qualifying prospective applicants, and conducting engaging in-person property viewings across our portfolio.
- Applicant Journey & Tenancy Progression: Guiding approved applicants through the move-in process, conducting "Right to Rent" checks, taking holding deposits, and issuing tenancy agreements.
- Move-In Coordination & Tenancy Admin: Overseeing deposit protection, preparing welcome packs, managing keys, and arranging utility and council tax notifications for smooth changeovers.
- Diary & Logistics Management: Managing viewing schedules, coordinating appointment calendars efficiently, and planning travel routes across Durham.
- Inspections & Check-Ins/Outs: Conducting property check-ins, interim condition visits, and end-of-tenancy checkouts with photographic inventories.
- CRM & Data Integrity: Keeping applicant and tenancy pipelines current in our property software, ensuring all notes, dates, and documentation are accurately logged.
- Enquiry Handling: Acting as a professional, friendly first point of contact for prospective tenants, current residents, and landlords via phone and email.
About You
We are looking for someone who loves dealing with people, takes genuine pride in their work, and thrives in a fast-moving lettings environment.
- People-Focused & Confident: You enjoy meeting prospective tenants, building rapport quickly, and representing our agency with professional enthusiasm on viewings.
- Organised & Detail-Oriented: You stay on top of paperwork, cross-check tenancy details carefully, and keep your daily schedule running like clockwork.
- Proactive & Solution-Oriented: You think on your feet, handle enquiries promptly, and step up to keep the lettings pipeline moving smoothly.
- A Team Player with a Can-Do Attitude: You bring positive energy to the office, collaborate well, and are happy to support colleagues across varied tasks when needed.
- Tech-Savvy: You are comfortable working with digital tools, pick up new software quickly, and take care to keep digital records clean and accurate.
Why Join Our Team?
The property industry is known for unsociable hours and weekend demands. We choose to do things differently:
- Clear Starting Pay: Starting wage set at the National Living Wage, with regular performance and pay reviews as your skills and independence grow.
- Balanced Working Hours: A 34-hour working week gives you more personal time than a standard full-time role.
- Early Weekend Finish: Wrap up your week early with a 4:00 PM finish on Fridays.
- Predictable Structure: A regular Monday–Friday schedule. During peak seasonal periods (particularly the summer changeover), occasional overtime may be required to support move-ins, always planned and communicated well in advance.
- Full On-the-Job Training: Gain practical, career-building skills across modern residential and student lettings.
Essential Requirements
- Full UK Driving Licence: Must hold a full, clean UK driving licence.
- Own Vehicle: Daily access to a reliable vehicle for business travel across Durham (mileage allowance provided).
- Business Insurance: Ability to obtain (or currently hold) business-use insurance on your vehicle.
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