At a Glance
- Tasks: Own the guest journey at a Michelin-starred restaurant, ensuring memorable experiences.
- Company: Join a passionate team at Evelyn's Table, part of the award-winning Studio Paskin.
- Benefits: Enjoy competitive pay, generous discounts, and paid development courses.
- Other info: Flexible hours with opportunities for career growth in a dynamic environment.
- Why this job: Be the face of exceptional hospitality and create unforgettable moments for guests.
- Qualifications: Experience in premium hospitality and strong communication skills are preferred.
The predicted salary is between 30000 - 40000 £ per year.
Guest Experience & Reservations Coordinator – Evelyn's Table
About us
Hidden beneath The Blue Posts in Soho, Evelyn's Table is an intimate Michelin‑starred restaurant delivering one of London's most unique dining experiences.
Every service is designed to feel personal, memorable and seamless, combining exceptional food with world‑class hospitality.
As part of Studio Paskin, you'll join a passionate team dedicated to creating unforgettable guest experiences across our collection of award‑winning restaurants.
This role offers the opportunity to become the driving force behind the Evelyn's Table guest journey while developing your career within the wider Studio Paskin business.
The role
As Reservations Coordinator, you will take ownership of the guest journey for Michelin‑starred Evelyn’s Table, from reservation through to departure.
Combining detailed administration, thoughtful guest communication and hands‑on hosting, you will help ensure every visit feels personal, seamless and memorable.
You will
- Own the guest journey for Michelin‑starred Evelyn’s Table, from initial enquiry and reservation through to departure, ensuring every guest feels recognised, welcomed and cared for.
- Act as the primary point of contact for guests ahead of their visit, managing enquiries and communications accurately, professionally and promptly.
- Prepare every reservation thoroughly, confirming dietary requirements, allergens, celebrations and special requests, and ensuring all information is clearly communicated to the relevant teams.
- Maintain detailed and accurate guest profiles in Seven Rooms, including preferences, visit history and reservation notes.
- Identify opportunities to create thoughtful, personalised experiences for celebrations, VIPs and returning guests.
- Prepare menus, floor plans, service paperwork and guest information so that every service is organised and the team is fully briefed.
- Welcome and host guests across Evelyn’s Table, The Mulwray and private events within The Blue Posts, delivering a warm, polished and memorable first and last impression.
- Work closely with the General Manager, Head of Guest Experience, chefs and front‑of‑house teams to anticipate guest needs, share feedback and continually improve the experience across the building.
- Support the wider Studio Paskin Reservations and Events team, with opportunities to broaden your experience and develop within the group.
The role will generally work afternoon and evening hours, typically around 3pm–10pm.
These hours are a guideline, and flexibility will be required during busy periods and the peak events season.
About you
We are looking for someone who is passionate about hospitality and genuinely enjoys creating memorable experiences for every guest.
You will be highly organised, confident communicating with both guests and colleagues, and committed to delivering excellence in every detail.
You'll have
- A warm, confident and naturally welcoming personality.
- Previous experience in premium hospitality, luxury restaurants or guest relations (preferred).
- Outstanding written and verbal communication skills.
- Excellent organisational skills with exceptional attention to detail.
- Strong administrative skills and the ability to manage multiple priorities.
- A professional and confident telephone manner.
- A good understanding of food, allergens and dietary requirements, as well as confidence communicating with chefs.
- The ability to remain calm under pressure while working in a fast‑paced environment.
- Experience using reservation systems such as Seven Rooms (or a willingness to learn), alongside Microsoft Office and Teams.
- A proactive, collaborative approach with a genuine passion for delivering world‑class hospitality and continuously improving the guest experience.
- Internal growth. You will have the opportunity to develop your career in an ambitious and award‑winning restaurant group.
- Up to £2,000 Employee Referral Scheme available to all.
- Paid development courses – WSET, Watershed and more.
- Generous staff discount of up to 50% across all our Studio Paskin venues.
- Cost price wine and supplier discounts.
- Enhanced parental leave package.
- Emergency cash and weekly wage advances with Pay Captain
- Partnership with Kelly's Cause and automatic enrolment onto Hospitality Action’s Employee Assistance Programme – access to counselling, remote GP/physio services, legal advice, and more.
We believe that taking care of our team isn’t an extra perk – it’s our responsibility.
At work, you will always have access to free staff meals, proper breaks, and Mental Health First Aid‑trained managers to support you.
About us
We are committed to creating spaces where everyone feels comfortable and valued for who they are.
We celebrate diversity and encourage applications from individuals of all backgrounds, identities, and experiences.
Our success at Evelyn's Table*, The Mulwray and their sister venues –The Palomar, The Barbary Neal’s Yard, The Barbary Notting Hill and The Blue Posts– is underpinned by an open‑minded, compassionate and enthusiastic belief in the power of heartfelt hospitality.
We create places where we want to go, combining elegance, professionalism, and style, and earning us critical acclaim and multiple awards. We want you to be a part of it.
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Reservations Coordinator in London employer: Evelyn's Table
Evelyn's Table offers a vibrant work culture where creativity and hospitality thrive, making it an exceptional employer for those passionate about delivering unforgettable dining experiences. Located in the heart of Soho, employees benefit from a dynamic environment that fosters personal growth and career advancement within an award-winning restaurant group, alongside competitive benefits and a supportive team atmosphere.
StudySmarter Expert Advice🤫
We think this is how you could land Reservations Coordinator in London
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Evelyn's Table. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Evelyn's Table
Don't be shy about reaching out to Evelyn's Table directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Reservations Coordinator in London
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Evelyn's Table and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Evelyn's Table
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
