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- Tasks: Provide first line technical support and manage Service Desk tickets for staff.
- Company: Evelyn Partners, a leader in wealth management with a focus on client success.
- Benefits: Competitive salary, private medical insurance, generous holiday package, and hybrid working options.
- Why this job: Join a dynamic team and make a real difference in supporting colleagues.
- Qualifications: Experience in Service Desk roles and knowledge of Microsoft products and ServiceNow.
- Other info: Engage in diversity initiatives and enjoy excellent career development opportunities.
The predicted salary is between 24000 - 36000 £ per year.
Evelyn Partners is a UK leader in wealth management, providing personalised, expert investment management and financial planning advice to support clients in embracing what’s next. We’re here to help them make significant decisions with confidence, provide strong foundations for the future and guide them towards their goals.
We’re seeking a talented Service Desk Analyst to join our team in Liverpool, responsible for providing first line technical support to all Evelyn Partners staff, answering the Service Desk phone, logging Incidents and Requests and responding to queries raised by email or self-service. The team provides shift cover with current Service Desk operations between 07:30 - 18:00 Mon - Fri.
As Service Desk Analyst, your responsibilities will include among others:
- Provide excellent Customer Service via the telephone, email and customer portal while maintaining high-levels of incident ownership through the incident lifecycle to a satisfactory Customer resolution.
- Log all Incidents and Requests in ServiceNow, manage all Service Desk tickets, escalating Incidents and Requests to support teams or DevOps teams as appropriate.
- Provide user support, coaching/mentoring to end-users and maintain rapport with Customers by displaying a detailed understanding of their support requirements.
- Consistently meet Service Desk (KPI) Key Performance Indicators as set by the Service Desk Team leader.
- Have an in-depth knowledge of Microsoft products including Office 2010 - 2016.
- Previous experience working on a Service Desk.
- Previous knowledge or experience of using ServiceNow.
- ITIL Foundation.
We offer a competitive salary, private medical insurance, life assurance, pension contribution, hybrid working model (role dependant), generous holiday package, option to purchase additional holiday, and shared parental leave.
At Evelyn Partners we have a wide range of highly active employee resource groups and we’re delivering multiple diversity, equity and inclusion initiatives across the organisation.
IT Helpdesk Support Analyst (Immediate Start) in Liverpool employer: evelynpartners
Contact Detail:
evelynpartners Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Helpdesk Support Analyst (Immediate Start) in Liverpool
✨Tip Number 1
Get to know the company! Research Evelyn Partners and understand their values and services. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Since you'll be providing support via phone and email, role-play common scenarios with a friend. This will boost your confidence and help you handle real-life situations smoothly.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can give you insider tips about the interview process and what it’s really like to work at Evelyn Partners.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll have access to all the latest job openings and updates directly from us.
We think you need these skills to ace IT Helpdesk Support Analyst (Immediate Start) in Liverpool
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the IT Helpdesk Support Analyst role. Highlight your experience with customer service and any relevant technical skills, especially with Microsoft products and ServiceNow. We want to see how you can bring your unique skills to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your previous experiences make you a great fit for Evelyn Partners. Remember, we love seeing enthusiasm and a personal touch!
Showcase Your Problem-Solving Skills: In your application, don’t forget to mention specific examples of how you've resolved issues in the past. We’re looking for someone who can demonstrate their ability to manage incidents and provide excellent customer support, so share those success stories!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at Evelyn Partners!
How to prepare for a job interview at evelynpartners
✨Know Your Stuff
Make sure you brush up on your knowledge of Microsoft products, especially Office 2010-2016. Familiarise yourself with ServiceNow as well, since you'll be logging incidents and requests there. The more confident you are with these tools, the better you'll perform in the interview.
✨Customer Service is Key
Evelyn Partners values excellent customer service, so be prepared to discuss your previous experiences in this area. Think of specific examples where you provided outstanding support or resolved a tricky issue for a customer. Show them you can maintain rapport and understand their needs.
✨Understand the Role
Read through the job description thoroughly and understand the responsibilities of a Service Desk Analyst. Be ready to explain how your skills and experiences align with what they’re looking for, especially around incident management and meeting KPIs.
✨Ask Smart Questions
Prepare some thoughtful questions to ask at the end of your interview. This shows your interest in the role and the company. You might want to ask about the team dynamics, the training process, or how they measure success in the Service Desk team.