Service Desk Analyst

Join to apply for the Service Desk Analyst role at Evelyn Partners Join to apply for the Service Desk Analyst role at Evelyn Partners Company Description Evelyn Partners is a UK leader in wealth management, providing personalised, expert investment management and financial planning advice to support clients in embracing what’s next. Our success hinges on our people and that’s our secret for longevity. We are a team of passionate professionals and everything we do is guided by our purpose – placing the power of good advice into more hands, we go further to understand the needs of our clients and what matters most to them. We’re here to help them make significant decisions with confidence, provide strong foundations for the future and guide them towards their goals. Company Description Evelyn Partners is a UK leader in wealth management, providing personalised, expert investment management and financial planning advice to support clients in embracing what’s next. Our success hinges on our people and that’s our secret for longevity. We are a team of passionate professionals and everything we do is guided by our purpose – placing the power of good advice into more hands, we go further to understand the needs of our clients and what matters most to them. We’re here to help them make significant decisions with confidence, provide strong foundations for the future and guide them towards their goals. Job Description Job Purpose IT Service Desk Analysts provide first line technical support to all Evelyn Partners staff. Service Desk Analysts are responsible for answering the Service Desk phone, logging Incidents and Requests and responding to queries raised by email or self-service. Qualifications Key Responsibilities Provide excellent Customer Service via the telephone, email and customer portal Log all Incidents and Requests in LANDesk Using the impact and urgency matrix, ensure that all Incidents are assigned the appropriate SLA Manage all Service Desk tickets, escalating Incidents and Requests to support teams or DevOps teams as appropriate Understand and proactively operate the escalations procedure defined in the Incident Management process Carry out basic operational procedures and instructions so that tasks are completed accurately and on time Skills, Experience & Qualifications A customer services background (desirable) Required Previous experience working on a Service Desk (desirable) Required Previous knowledge / experience of using LANDesk (desirable) Required Excellent verbal and written communication skills Required Have an in-depth knowledge of Microsoft products including Office 2010 – 2016 Required Excellent Customer Service skills Required Professional Qualifications And Education Degree level (preferred) ITIL Foundation (desirable) Seniority level Seniority level Associate Employment type Employment type Full-time Job function Job function Finance Referrals increase your chances of interviewing at Evelyn Partners by 2x Sign in to set job alerts for “Service Desk Analyst” roles. Liverpool, England, United Kingdom 1 week ago Liverpool, England, United Kingdom 1 week ago Warrington, England, United Kingdom 15 hours ago Service Desk Analyst Fixed Term Contract Warrington, England, United Kingdom 1 week ago Chester, England, United Kingdom 1 month ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr