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- Tasks: Provide first-line technical support and manage Service Desk tickets for staff.
- Company: Leading wealth management firm in Liverpool with a strong reputation.
- Benefits: Competitive salary, private medical insurance, and generous holiday package.
- Why this job: Join a dynamic team and enhance your tech skills while helping others.
- Qualifications: Excellent customer service skills and knowledge of Microsoft products.
- Other info: Hybrid role offering flexibility and opportunities for career growth.
The predicted salary is between 28800 - 43200 £ per year.
A leading wealth management firm in Liverpool is seeking a talented Service Desk Analyst responsible for providing first-line technical support to staff. This hybrid role involves logging incidents and managing Service Desk tickets.
The ideal candidate will have excellent customer service skills and an in-depth knowledge of Microsoft products.
This position offers competitive salary and benefits, including private medical insurance and a generous holiday package.
Hybrid Service Desk Analyst | ServiceNow & ITIL Ready in Liverpool employer: Evelyn Partners
Contact Detail:
Evelyn Partners Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hybrid Service Desk Analyst | ServiceNow & ITIL Ready in Liverpool
✨Tip Number 1
Network like a pro! Reach out to current or former employees of the firm on LinkedIn. A friendly chat can give us insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by brushing up on your ServiceNow and ITIL knowledge. We want to show them we’re not just good on paper but can also talk the talk when it comes to tech support.
✨Tip Number 3
Practice your customer service skills! Role-play common scenarios with a friend to ensure we can handle tricky situations with ease and confidence during the interview.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed, and we can keep track of your progress easily.
We think you need these skills to ace Hybrid Service Desk Analyst | ServiceNow & ITIL Ready in Liverpool
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with ServiceNow and ITIL. We want to see how your skills match the role, so don’t be shy about showcasing your technical support background!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our team. Share specific examples of your customer service skills and how you've tackled technical issues in the past.
Showcase Your Microsoft Knowledge: Since we’re looking for someone with in-depth knowledge of Microsoft products, make sure to mention any relevant certifications or experiences. We love seeing candidates who are passionate about tech!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Evelyn Partners
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft products and ServiceNow. Be ready to discuss how you've used these tools in past roles, as well as any ITIL principles you've applied. This will show that you're not just familiar with the tech, but that you can leverage it effectively.
✨Show Off Your Customer Service Skills
Since this role is all about providing first-line support, be prepared to share examples of how you've handled customer queries or technical issues in the past. Highlight your communication skills and your ability to remain calm under pressure—these are key traits for a Service Desk Analyst.
✨Prepare for Scenario Questions
Expect to face scenario-based questions during your interview. Think about common issues that might arise in a service desk environment and how you would resolve them. Practising these scenarios can help you articulate your thought process clearly during the interview.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the tools they use, or how success is measured in the role. This shows your genuine interest in the position and helps you determine if it's the right fit for you.