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- Tasks: Provide first line technical support and manage Service Desk tickets.
- Company: Leading wealth management firm in Liverpool with a dynamic team.
- Benefits: Competitive salary, private medical insurance, and hybrid working model.
- Why this job: Join a supportive team and enhance your customer service skills.
- Qualifications: Background in customer services and knowledge of Microsoft products.
- Other info: Great opportunity for career growth in a fast-paced environment.
The predicted salary is between 28800 - 43200 £ per year.
A leading wealth management firm in Liverpool is seeking a Service Desk Analyst to deliver first line technical support. This role includes logging incidents, managing Service Desk tickets, and providing excellent customer service. Ideal candidates should have a background in customer services and knowledge of Microsoft products.
The position offers competitive salary, private medical insurance, and various benefits, including a hybrid working model. This is a great opportunity to join a dynamic team focused on effective client support.
Hybrid Service Desk Analyst - IT Support & Customer Service in Liverpool employer: Evelyn Partners
Contact Detail:
Evelyn Partners Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hybrid Service Desk Analyst - IT Support & Customer Service in Liverpool
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research the company and practice common interview questions. Show them you’re not just another candidate; you’re genuinely interested in their mission and how you can contribute.
✨Tip Number 3
Follow up after your interviews! A quick thank-you email can go a long way in making you memorable. It shows your enthusiasm and professionalism, which are key in customer service roles.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities that might be perfect for you. Plus, it’s a great way to ensure your application gets seen by the right people.
We think you need these skills to ace Hybrid Service Desk Analyst - IT Support & Customer Service in Liverpool
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in customer service and any technical skills you have, especially with Microsoft products. We want to see how your background aligns with the role of a Service Desk Analyst.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about IT support and how you can contribute to our dynamic team. Keep it friendly and professional, just like us!
Showcase Your Problem-Solving Skills: In your application, give examples of how you've successfully resolved issues in the past. We love candidates who can demonstrate their ability to manage Service Desk tickets and provide excellent customer service.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and we can’t wait to see your application come through!
How to prepare for a job interview at Evelyn Partners
✨Know Your Tech
Brush up on your knowledge of Microsoft products and common IT issues. Be ready to discuss how you've resolved technical problems in the past, as this will show your practical experience and understanding of the tools you'll be using.
✨Customer Service is Key
Prepare examples that highlight your customer service skills. Think about times when you went above and beyond for a client or handled a difficult situation. This role is all about delivering excellent support, so showcasing your people skills is crucial.
✨Familiarise Yourself with the Company
Research the wealth management firm and understand their values and services. Being able to speak about their mission and how you can contribute will demonstrate your genuine interest in the role and the company.
✨Practice Active Listening
During the interview, make sure to listen carefully to the questions being asked. Respond thoughtfully and ask clarifying questions if needed. This shows that you value communication, which is essential for a Service Desk Analyst.