At a Glance
- Tasks: Provide technical support for Wealth Management platforms and resolve user issues.
- Company: Join Evelyn Partners, a leading UK wealth management firm with a passionate team.
- Benefits: Enjoy competitive salary, private medical insurance, hybrid working, and generous holiday package.
- Other info: Diverse workplace committed to inclusion and personal growth opportunities.
- Why this job: Make a real impact in financial services while developing your skills in a supportive environment.
- Qualifications: Experience in Wealth Management or application support, with strong IT and problem-solving skills.
The predicted salary is between 30000 - 40000 £ per year.
Company Description
Evelyn Partners is a UK leader in wealth management, providing personalised, expert investment management and financial planning advice to support clients in embracing what’s next. Our success hinges on our people and that’s our secret for longevity. We are a team of passionate professionals and everything we do is guided by our purpose – placing the power of good advice into more hands, we go further to understand the needs of our clients and what matters most to them. We’re here to help them make significant decisions with confidence, provide strong foundations for the future and guide them towards their goals.
Job Description
What will you be doing? We’re seeking a talented individual to join our team in Glasgow, which is responsible for focusing on the operational support of our Core Wealth platforms and the associated users of these. Working closely with both business stakeholders and our third party platform providers, the role develops a deep understanding of how the systems work, to provide technical support in investigating and resolving issues, and triaging requests.
As Wealth Platform Support Analyst, your responsibilities will include among others:
- Level 2 technical support of our core Wealth Management platforms
- Work with our suppliers and internal development teams in incident, request, and change management processes
- Prioritising technical issues based on impact and urgency while managing a queue of incidents and requests, ensuring work notes are maintained
- Provide support for application configuration, releases and upgrades.
- Problem analysis and resolution for application problems, in conjunction with the business users and third party suppliers where necessary.
- Participation in testing and release management.
Qualifications
To be successful in this role, you should:
- Previous experience of working in Wealth Management or similar with an understanding of wealth management or financial services products and processes
- Previous experience in an Application Support role or similar
- Proficient IT skills in core Microsoft Office systems
- Previous experience / awareness of SQL, Rest API, JIRA, and Confluence
- Analytical way of thinking along with an eye for detail and be a first-class problem solver
- Delivery focused, able to multi-task and very much a team player
Additional Information
As a colleague here at Evelyn Partners you will have access to benefits that include:
- Competitive salary
- Private medical insurance
- Life assurance
- Pension contribution
- Hybrid working model (role dependant)
- Generous holiday package
- Option to purchase additional holiday
- Shared parental leave
We are proud to value the differences that a diverse workforce brings, representative of society and our clients. At Evelyn Partners we have a wide range of highly active employee resource groups and we're delivering multiple diversity, equity and inclusion initiatives across the organisation. It is our commitment to provide a workspace where all colleagues, regardless of identity, background, or circumstance, feel respected as individuals and feel that they can achieve their full potential and work in a safe, supportive, and inclusive environment.
We are happy to make any reasonable adjustments to accommodate for your needs throughout the application process. Please let your Recruiter know.
Wealth Platform Support Analyst in Glasgow employer: Evelyn Partners
Evelyn Partners is an exceptional employer, offering a dynamic work environment in Glasgow where collaboration and innovation thrive. With a strong focus on employee well-being, we provide competitive salaries, private medical insurance, and a generous holiday package, alongside opportunities for professional growth within the wealth management sector. Our commitment to diversity, equity, and inclusion ensures that every team member feels valued and empowered to reach their full potential.
StudySmarter Expert Advice🤫
We think this is how you could land Wealth Platform Support Analyst in Glasgow
✨Tip Number 1
Network like a pro! Reach out to current employees at Evelyn Partners on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by understanding their platforms inside out. Brush up on your knowledge of wealth management systems and be ready to discuss how you can tackle technical issues. Show them you’re the problem solver they need!
✨Tip Number 3
Practice your STAR technique for answering behavioural questions. Think of specific examples from your past experiences that highlight your skills in application support and teamwork. This will help you stand out during interviews.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the team at Evelyn Partners.
We think you need these skills to ace Wealth Platform Support Analyst in Glasgow
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the Wealth Platform Support Analyst role. Highlight your experience in wealth management and any relevant technical skills, like SQL or JIRA, to show us you’re the perfect fit!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you’re passionate about wealth management and how your skills can help us support our clients better. Keep it engaging and personal!
Showcase Problem-Solving Skills:In your application, don’t forget to mention specific examples where you’ve tackled technical issues or improved processes. We love seeing how you think analytically and solve problems!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and get to know you better. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Evelyn Partners
✨Know Your Wealth Management Basics
Before heading into the interview, brush up on your knowledge of wealth management and financial services products. Understanding the core concepts will not only help you answer questions confidently but also show your genuine interest in the role.
✨Familiarise Yourself with Technical Tools
Since the role involves technical support, make sure you're comfortable with tools like SQL, Rest API, JIRA, and Confluence. If you can demonstrate your proficiency or even share examples of how you've used these tools in past roles, it’ll definitely impress the interviewers.
✨Prepare for Problem-Solving Scenarios
Expect to be asked about how you would handle specific technical issues or incidents. Think of examples from your previous experience where you successfully resolved problems, and be ready to walk them through your thought process.
✨Showcase Your Team Player Attitude
Evelyn Partners values collaboration, so be prepared to discuss how you work within a team. Share experiences where you’ve contributed to group success or supported colleagues, highlighting your delivery-focused mindset and ability to multi-task.
