At a Glance
- Tasks: Provide technical support for our Digital Wealth portals and resolve user issues.
- Company: Join Evelyn Partners, a leader in wealth management with a passionate team.
- Benefits: Enjoy competitive salary, private medical insurance, and a hybrid working model.
- Other info: Diverse and inclusive workplace with excellent career growth opportunities.
- Why this job: Make a real impact by supporting innovative digital solutions in finance.
- Qualifications: Experience in wealth management and strong IT skills required.
The predicted salary is between 35000 - 45000 £ per year.
Company Description
Evelyn Partners is a UK leader in wealth management, providing personalised, expert investment management and financial planning advice to support clients in embracing what’s next. Our success hinges on our people and that’s our secret for longevity. We are a team of passionate professionals and everything we do is guided by our purpose – placing the power of good advice into more hands, we go further to understand the needs of our clients and what matters most to them. We’re here to help them make significant decisions with confidence, provide strong foundations for the future and guide them towards their goals.
Job Description
What will you be doing? We’re seeking a talented individual to join our team in London, which is responsible for focusing on the operational support of our Digital Wealth portals and the associated users of these. Working closely with both business stakeholders and our third-party platform providers, the role develops a deep understanding of how the systems work, to provide technical support in investigating and resolving issues, and triaging requests.
As Digital Platform Support Analyst, your responsibilities will include among others:
- Level 2 technical support of our Digital Wealth portals
- Work with our suppliers and internal development teams in incident, request, and change management processes
- Prioritising technical issues based on impact and urgency while managing a queue of incidents and requests, ensuring work notes are maintained
- Provide support for portal configuration, releases and upgrades and problem analysis and resolution for portal problems, in conjunction with the business users and third-party suppliers
- Participation in testing and release management
- Investigating root cause analysis and identifying trends
Qualifications
To be successful in this role, you should:
- Previous experience of working in Wealth Management or similar with an understanding of wealth management or financial services products and processes
- Previous experience in an Application Support role or similar
- Proficient IT skills in core Microsoft Office systems
- Proficient use of SQL and experience / awareness of Rest API, JIRA, Post Man, Confluence, Windows Servers and analysing application log files
- Analytical way of thinking along with an eye for detail and be a first-class problem solver
- Delivery focused, able to multi-task and very much a team player
Additional Information
As a colleague here at Evelyn Partners you will have access to benefits that include:
- Competitive salary
- Private medical insurance
- Life assurance
- Pension contribution
- Hybrid working model (role dependant)
- Generous holiday package
- Option to purchase additional holiday
- Shared parental leave
We are proud to value the differences that a diverse workforce brings, representative of society and our clients. At Evelyn Partners we have a wide range of highly active employee resource groups and we're delivering multiple diversity, equity and inclusion initiatives across the organisation. It is our commitment to provide a workspace where all colleagues, regardless of identity, background, or circumstance, feel respected as individuals and feel that they can achieve their full potential and work in a safe, supportive, and inclusive environment.
We are happy to make any reasonable adjustments to accommodate for your needs throughout the application process. Please let your Recruiter know.
Digital Platform Support Analyst in Glasgow employer: Evelyn Partners
Evelyn Partners is an exceptional employer, offering a dynamic work environment in London where innovation meets collaboration. With a strong focus on employee growth, we provide comprehensive benefits including private medical insurance, a generous holiday package, and a hybrid working model, all while fostering a culture of diversity and inclusion. Join us to be part of a passionate team dedicated to empowering clients and making impactful decisions together.
StudySmarter Expert Advice🤫
We think this is how you could land Digital Platform Support Analyst in Glasgow
✨Tip Number 1
Network like a pro! Reach out to current employees at Evelyn Partners on LinkedIn. A friendly chat can give you insider info and might just get your foot in the door.
✨Tip Number 2
Prepare for the interview by understanding their Digital Wealth portals inside out. Show us you know how to troubleshoot and support users effectively, and you'll stand out from the crowd.
✨Tip Number 3
Practice your problem-solving skills! Think of real-life scenarios where you've resolved technical issues. We love seeing candidates who can think on their feet and tackle challenges head-on.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're serious about joining our team.
We think you need these skills to ace Digital Platform Support Analyst in Glasgow
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the Digital Platform Support Analyst role. Highlight your experience in wealth management and any technical skills that match the job description. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about this role and how your background makes you a perfect fit. Don’t forget to mention your problem-solving skills and your experience with technical support.
Showcase Your Technical Skills:Since this role involves a lot of technical support, make sure to highlight your proficiency in SQL, Rest API, and any other relevant tools. We love seeing candidates who can demonstrate their analytical thinking and attention to detail!
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and keep track of it. Plus, you’ll get to see all the other amazing opportunities we have at Evelyn Partners!
How to prepare for a job interview at Evelyn Partners
✨Know Your Stuff
Make sure you brush up on your knowledge of wealth management and financial services. Understand the products and processes that Evelyn Partners deals with, as this will show your genuine interest in the role and help you answer questions more confidently.
✨Technical Skills Are Key
Since the role involves a lot of technical support, be prepared to discuss your experience with SQL, Rest API, and tools like JIRA and Confluence. You might even want to bring examples of how you've used these skills in past roles to demonstrate your capability.
✨Problem-Solving Mindset
Evelyn Partners is looking for someone who can analyse problems and find solutions. Think of specific instances where you've successfully resolved issues or improved processes. Be ready to share these examples during your interview to showcase your analytical skills.
✨Team Player Attitude
This role requires collaboration with various stakeholders, so highlight your ability to work well in a team. Share experiences where you've contributed to a team project or supported colleagues, as this will resonate well with their company culture.
