At a Glance
- Tasks: Support safe and high-quality service changes in a dynamic team environment.
- Company: Join Evelyn Partners, a leading UK wealth management firm focused on client success.
- Benefits: Enjoy private medical insurance, generous holidays, and a supportive work culture.
- Other info: Embrace diversity and inclusion in a workplace that values your unique contributions.
- Why this job: Make a real impact by ensuring operational readiness and improving service performance.
- Qualifications: Experience in IT Service Management and strong analytical skills are essential.
The predicted salary is between 40000 - 50000 £ per year.
Company Description
Evelyn Partners is a UK leader in wealth management, providing personalised, expert investment management and financial planning advice to support clients in embracing what’s next. Our success hinges on our people and that's our secret for longevity. We are a team of passionate professionals and everything we do is guided by our purpose – placing the power of good advice into more hands, we go further to understand the needs of our clients and what matters most to them. We're here to help them make significant decisions with confidence, provide strong foundations for the future and guide them towards their goals.
Job Description
What will you be doing? We’re seeking a talented individual to join our Service Management team in London, which is responsible for supporting the delivery of safe, controlled, and high-quality change into live service by providing operational governance across Release Management, Service Transition, and Change Advisory Board (CAB). The role acts as a key control point to ensure operational readiness, risk mitigation, and compliance with service management standards, protecting live service stability and improving service performance. We offer hybrid working, a positive working environment you can thrive in and opportunities to further develop your career.
As Service Protection Analyst, your responsibilities will include among others:
- Release Management Support - support the coordination and execution of releases across multiple systems and vendors
- Validate release readiness criteria (testing, rollback, dependencies, documentation, environments), track and elevate risks, issues, and dependencies ahead of release
- Support structured release cycles and post-release validation / early life support (ELS)
- Contribute to reducing release-related incidents and rework
- Service Transition (New & Changing Services) - Support onboarding of new services and major changes into BAU support, ensuring operational readiness criteria are met (support models, SLAs, documentation, monitoring, access)
Qualifications
To be successful in this role, you should:
- Previous experience in IT Service Management (ITIL), ideally within Change, Release, or Transition
- Understanding of ITIL practices and service lifecycle governance
- Ability to assess risk, apply structured challenge, and support governance decisions
- Experience working in multi-system, multi-vendor environments
- Strong analytical skills with ability to interpret and present data for decision making
- Effective communication and stakeholder coordination skills
- ITIL Foundation v4, with further ITIL qualifications desirable
Additional Information
As a colleague here at Evelyn Partners you will have access to benefits that include:
- Private medical insurance
- Life assurance
- Pension contribution
- Generous holiday package
- Option to purchase additional holiday
- Shared parental leave
We are proud to value the differences that a diverse workforce brings, representative of society and our clients. At Evelyn Partners we have a wide range of highly active employee resource groups and we're delivering multiple diversity, equity and inclusion initiatives across the organisation. It is our commitment to provide a workspace where all colleagues, regardless of identity, background, or circumstance, feel respected as individuals and feel that they can achieve their full potential and work in a safe, supportive, and inclusive environment.
Service Protection Analyst employer: Evelyn Partners Limited
Evelyn Partners is an exceptional employer, offering a dynamic and inclusive work environment in London where employees can thrive and develop their careers. With a strong focus on employee well-being, we provide comprehensive benefits including private medical insurance and generous holiday packages, alongside opportunities for professional growth through active employee resource groups and diversity initiatives. Join us to be part of a passionate team dedicated to delivering high-quality service and making a meaningful impact in wealth management.
StudySmarter Expert Advice🤫
We think this is how you could land Service Protection Analyst
✨Tip Number 1
Network like a pro! Reach out to current employees at Evelyn Partners on LinkedIn. Ask them about their experiences and any tips they might have for landing the Service Protection Analyst role. Personal connections can make a huge difference!
✨Tip Number 2
Prepare for the interview by brushing up on ITIL practices and service lifecycle governance. Be ready to discuss how your previous experience aligns with the responsibilities of the role. We want to see your analytical skills in action!
✨Tip Number 3
Showcase your communication skills! During interviews, clearly articulate your thoughts and provide examples of how you've effectively coordinated with stakeholders in past roles. This will demonstrate your fit for the collaborative environment at Evelyn Partners.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team at Evelyn Partners.
We think you need these skills to ace Service Protection Analyst
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Service Protection Analyst role. Highlight your experience in IT Service Management and any relevant ITIL qualifications. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how you can contribute to our team. Be sure to mention your understanding of service management standards and your analytical skills.
Showcase Your Communication Skills:Effective communication is key in this role, so make sure to demonstrate your ability to present data and coordinate with stakeholders in your application. We love seeing candidates who can articulate their thoughts clearly!
Apply Through Our Website:We encourage you to apply through our website for the best chance of success. It’s super easy, and you’ll be able to keep track of your application status. Plus, we love seeing applications come directly from our site!
How to prepare for a job interview at Evelyn Partners Limited
✨Know Your ITIL Inside Out
Make sure you brush up on your ITIL knowledge, especially around Change, Release, and Transition management. Be ready to discuss how you've applied these principles in past roles, as this will show your understanding of the service lifecycle governance that Evelyn Partners values.
✨Showcase Your Analytical Skills
Prepare to demonstrate your analytical abilities by discussing specific examples where you've interpreted data for decision-making. Think about times when your insights led to improved service performance or risk mitigation, as this aligns perfectly with the responsibilities of a Service Protection Analyst.
✨Communicate Effectively
Since effective communication is key in this role, practice articulating your thoughts clearly and concisely. You might be asked to explain complex concepts to stakeholders, so being able to simplify your message will be crucial. Consider role-playing with a friend to refine your delivery.
✨Understand the Company Culture
Familiarise yourself with Evelyn Partners' commitment to diversity, equity, and inclusion. Be prepared to discuss how you can contribute to a positive working environment and support their mission of providing good advice. This shows that you're not just interested in the role, but also in being part of their team.
