At a Glance
- Tasks: Support safe and high-quality service changes while managing risks and compliance.
- Company: Join a diverse team at Evelyn Partners in a positive, hybrid working environment.
- Benefits: Enjoy private medical insurance, generous holidays, and a supportive workplace culture.
- Other info: Opportunities for career development and a commitment to diversity and inclusion.
- Why this job: Make a real impact on service stability and performance in a dynamic role.
- Qualifications: Experience in IT Service Management and strong analytical skills are essential.
The predicted salary is between 40000 - 50000 £ per year.
We’re seeking a talented individual to join our Service Protection team in London, which is responsible for supporting the delivery of safe, controlled, and high-quality change into live service by providing operational governance across Release Management, Service Transition, and Change Advisory Board (CAB). The role acts as a key control point to ensure operational readiness, risk mitigation, and compliance with service management standards, protecting live service stability and improving service performance. We offer hybrid working, a positive working environment you can thrive in and opportunities to further develop your career.
Your responsibilities will include among others:
- Release Management Support - support the coordination and execution of releases across multiple systems and vendors, validate release readiness criteria (testing, rollback, dependencies, documentation, environments), track and escalate risks, issues, and dependencies ahead of release, support structured release cycles and post-release validation / early life support (ELS), contribute to reducing release-related incidents and rework.
- Service Transition (New & Changing Services) - support onboarding of new services and major changes into BAU support, ensuring operational readiness criteria are met (support models, SLAs, documentation, monitoring, access).
To be successful in this role, you should have:
- Previous experience in IT Service Management (ITIL), ideally within Change, Release, or Transition.
- Understanding of ITIL practices and service lifecycle governance.
- Ability to assess risk, apply structured challenge, and support governance decisions.
- Experience working in multi-system, multi-vendor environments.
- Strong analytical skills with ability to interpret and present data for decision making.
- Effective communication and stakeholder coordination skills.
- ITIL Foundation v4, with further ITIL qualifications desirable.
As a colleague here at Evelyn Partners you will have access to benefits that include:
- Private medical insurance.
- Life assurance.
- Pension contribution.
- Generous holiday package.
- Option to purchase additional holiday.
- Shared parental leave.
We are proud to value the differences that a diverse workforce brings, representative of society and our clients. At Evelyn Partners we have a wide range of highly active employee resource groups and we're delivering multiple diversity, equity and inclusion initiatives across the organisation. It is our commitment to provide a workspace where all colleagues, regardless of identity, background, or circumstance, feel respected as individuals and feel that they can achieve their full potential and work in a safe, supportive, and inclusive environment. We are happy to make any reasonable adjustments to accommodate for your needs throughout the application process. Please let your Recruiter know.
Service Protection Analyst in London employer: Evelyn Partners Limited
Evelyn Partners is an exceptional employer, offering a dynamic and inclusive work environment in London where you can thrive as a Service Protection Analyst. With a strong focus on employee development, generous benefits including private medical insurance and a robust pension scheme, and a commitment to diversity and inclusion, we ensure that all colleagues feel valued and empowered to reach their full potential. Our hybrid working model further enhances work-life balance, making us an attractive choice for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Service Protection Analyst in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those already working at Evelyn Partners. A friendly chat can give you insider info and maybe even a referral!
✨Tip Number 2
Prepare for interviews by practising common questions related to IT Service Management and the specific responsibilities of a Service Protection Analyst. We recommend using the STAR method to structure your answers.
✨Tip Number 3
Showcase your analytical skills! Bring examples of how you've interpreted data or mitigated risks in past roles. This will demonstrate your fit for the role and your understanding of service management standards.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team.
We think you need these skills to ace Service Protection Analyst in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Service Protection Analyst. Highlight your experience in IT Service Management and any relevant ITIL qualifications. We want to see how your skills align with our needs!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about service protection and how you can contribute to our team. Keep it concise but impactful, and don’t forget to mention your understanding of risk assessment and governance.
Showcase Your Analytical Skills:In your application, give examples of how you've used your analytical skills in past roles. We love seeing how you interpret data for decision-making, especially in multi-system environments. Make it clear how you can bring this expertise to our team!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, you’ll get to explore more about our company culture while you’re at it!
How to prepare for a job interview at Evelyn Partners Limited
✨Know Your ITIL Inside Out
Make sure you brush up on your ITIL knowledge, especially around Change, Release, and Transition management. Be ready to discuss how you've applied these principles in past roles, as this will show your understanding of the service lifecycle governance.
✨Demonstrate Analytical Skills
Prepare to showcase your analytical skills by bringing examples of how you've interpreted data for decision-making. Think about specific situations where your analysis led to improved service performance or risk mitigation.
✨Communicate Effectively
Since effective communication is key in this role, practice articulating your thoughts clearly. You might be asked to explain complex concepts, so being able to break them down for different stakeholders will be crucial.
✨Showcase Your Team Spirit
This role involves working with multiple systems and vendors, so highlight your experience in collaborative environments. Share examples of how you've coordinated with teams to ensure operational readiness and compliance, as this will demonstrate your ability to thrive in a team setting.
