At a Glance
- Tasks: Support safe and high-quality service changes in a dynamic team environment.
- Company: Join Evelyn Partners, a leading UK wealth management firm with a focus on client success.
- Benefits: Enjoy private medical insurance, generous holidays, and a supportive work culture.
- Other info: Embrace diversity and inclusion in a workplace that values your unique contributions.
- Why this job: Make a real impact by ensuring service stability and improving performance.
- Qualifications: Experience in IT Service Management and strong analytical skills required.
The predicted salary is between 35000 - 45000 £ per year.
Company Description
Evelyn Partners is a UK leader in wealth management, providing personalised, expert investment management and financial planning advice to support clients in embracing what’s next. Our success hinges on our people and that's our secret for longevity. We are a team of passionate professionals and everything we do is guided by our purpose – placing the power of good advice into more hands, we go further to understand the needs of our clients and what matters most to them. We're here to help them make significant decisions with confidence, provide strong foundations for the future and guide them towards their goals.
Job Description
What will you be doing? We’re seeking a talented individual to join our Service Management team in Liverpool, which is responsible for supporting the delivery of safe, controlled, and high-quality change into live service by providing operational governance across Release Management, Service Transition, and Change Advisory Board (CAB). The role acts as a key control point to ensure operational readiness, risk mitigation, and compliance with service management standards, protecting live service stability and improving service performance. We offer hybrid working, a positive working environment you can thrive in and opportunities to further develop your career.
As Service Protection Analyst, your responsibilities will include among others:
- Release Management Support - support the coordination and execution of releases across multiple systems and vendors
- Validate release readiness criteria (testing, rollback, dependencies, documentation, environments), track and elevate risks, issues, and dependencies ahead of release
- Support structured release cycles and post-release validation / early life support (ELS)
- Contribute to reducing release-related incidents and rework
- Service Transition (New & Changing Services) - Support onboarding of new services and major changes into BAU support, ensuring operational readiness criteria are met (support models, SLAs, documentation, monitoring, access)
Qualifications
To be successful in this role, you should:
- Previous experience in IT Service Management (ITIL), ideally within Change, Release, or Transition
- Understanding of ITIL practices and service lifecycle governance
- Ability to assess risk, apply structured challenge, and support governance decisions
- Experience working in multi-system, multi-vendor environments
- Strong analytical skills with ability to interpret and present data for decision making
- Effective communication and stakeholder coordination skills
- ITIL Foundation v4, with further ITIL qualifications desirable
Additional Information
As a colleague here at Evelyn Partners you will have access to benefits that include:
- Private medical insurance
- Life assurance
- Pension contribution
- Generous holiday package
- Option to purchase additional holiday
- Shared parental leave
We are proud to value the differences that a diverse workforce brings, representative of society and our clients. At Evelyn Partners we have a wide range of highly active employee resource groups and we're delivering multiple diversity, equity and inclusion initiatives across the organisation. It is our commitment to provide a workspace where all colleagues, regardless of identity, background, or circumstance, feel respected as individuals and feel that they can achieve their full potential and work in a safe, supportive, and inclusive environment. We are happy to make any reasonable adjustments to accommodate for your needs throughout the application process. Please let your Recruiter know.
Service Protection Analyst in Liverpool employer: Evelyn Partners Limited
Evelyn Partners is an exceptional employer, offering a vibrant work culture in Liverpool that prioritises employee growth and well-being. With a commitment to diversity and inclusion, we provide a supportive environment where you can thrive, alongside benefits such as private medical insurance, generous holiday packages, and opportunities for professional development. Join us to be part of a passionate team dedicated to delivering high-quality service and making a meaningful impact in wealth management.
StudySmarter Expert Advice🤫
We think this is how you could land Service Protection Analyst in Liverpool
✨Tip Number 1
Network like a pro! Reach out to current employees at Evelyn Partners on LinkedIn or other platforms. Ask them about their experiences and any tips they might have for landing the Service Protection Analyst role. Personal connections can make a huge difference!
✨Tip Number 2
Prepare for the interview by understanding the company’s values and how they align with your own. Be ready to discuss how your skills in IT Service Management and risk assessment can contribute to their mission of providing excellent service.
✨Tip Number 3
Showcase your analytical skills! Bring examples of how you've used data to make decisions in past roles. This will demonstrate your ability to interpret and present data effectively, which is key for the Service Protection Analyst position.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the team at Evelyn Partners.
We think you need these skills to ace Service Protection Analyst in Liverpool
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Service Protection Analyst. Highlight your experience in IT Service Management and any relevant ITIL qualifications. We want to see how your skills align with what we’re looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about this role and how you can contribute to our team at Evelyn Partners. Keep it engaging and personal – we love to see your personality come through.
Showcase Your Analytical Skills:Since the role involves interpreting and presenting data, make sure to include examples of how you've used your analytical skills in past roles. We’re keen to see how you approach problem-solving and decision-making!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, you’ll find all the details you need about the role and our company culture there!
How to prepare for a job interview at Evelyn Partners Limited
✨Know Your ITIL Inside Out
Make sure you brush up on your ITIL knowledge, especially around Change, Release, and Transition management. Be ready to discuss how you've applied these principles in past roles, as this will show your understanding of the service lifecycle governance that Evelyn Partners values.
✨Demonstrate Analytical Skills
Prepare to showcase your analytical skills by bringing examples of how you've interpreted data for decision-making in previous positions. Think about specific instances where your analysis led to improved service performance or risk mitigation.
✨Communicate Effectively
Since effective communication is key in this role, practice articulating your thoughts clearly and concisely. You might be asked to explain complex concepts, so being able to break them down for different stakeholders will be crucial.
✨Show Enthusiasm for Service Management
Evelyn Partners is looking for passionate professionals, so let your enthusiasm shine through! Share why you're excited about the role and how you can contribute to their mission of providing excellent service and support to clients.
