At a Glance
- Tasks: Support safe and high-quality service changes while ensuring operational readiness and compliance.
- Company: Join a dynamic team in Glasgow focused on service management excellence.
- Benefits: Enjoy private medical insurance, generous holidays, and a supportive work environment.
- Other info: Hybrid working options and opportunities for career development await you.
- Why this job: Make a real impact on service stability and performance in a thriving workplace.
- Qualifications: Experience in IT Service Management and strong analytical skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
What will you be doing? We’re seeking a talented individual to join our Service Management team in Glasgow, which is responsible for supporting the delivery of safe, controlled, and high-quality change into live service by providing operational governance across Release Management, Service Transition, and Change Advisory Board (CAB). The role acts as a key control point to ensure operational readiness, risk mitigation, and compliance with service management standards, protecting live service stability and improving service performance. We offer hybrid working, a positive working environment you can thrive in and opportunities to further develop your career.
As Service Protection Analyst, your responsibilities will include among others:
- Release Management Support – support the coordination and execution of releases across multiple systems and vendors. Validate release readiness criteria (testing, rollback, dependencies, documentation, environments), track and elevate risks, issues, and dependencies ahead of release. Support structured release cycles and post-release validation / early life support (ELS). Contribute to reducing release-related incidents and rework.
- Service Transition (New & Changing Services) – support onboarding of new services and major changes into BAU support, ensuring operational readiness criteria are met (support models, SLAs, documentation, monitoring, access).
Qualifications
- Previous experience in IT Service Management (ITIL), ideally within Change, Release, or Transition.
- Understanding of ITIL practices and service lifecycle governance.
- Ability to assess risk, apply structured challenge, and support governance decisions.
- Experience working in multi-system, multi-vendor environments.
- Strong analytical skills with ability to interpret and present data for decision making.
- Effective communication and stakeholder coordination skills.
- ITIL Foundation v4, with further ITIL qualifications desirable.
Benefits
- Private medical insurance.
- Life assurance.
- Pension contribution.
- Generous holiday package.
- Option to purchase additional holiday.
- Shared parental leave.
Service Protection Analyst in Glasgow employer: Evelyn Partners Limited
Join our dynamic Service Management team in Glasgow, where we prioritise a positive work culture and offer hybrid working options to ensure you thrive. As a Service Protection Analyst, you'll benefit from comprehensive career development opportunities, a generous holiday package, and additional perks like private medical insurance and life assurance, all while contributing to the stability and performance of our live services.
StudySmarter Expert Advice🤫
We think this is how you could land Service Protection Analyst in Glasgow
✨Tip Number 1
Network like a pro! Reach out to folks in the industry, especially those already working in service management. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by brushing up on ITIL practices and real-life scenarios. We recommend practising common interview questions related to risk assessment and release management to show you’re ready to hit the ground running.
✨Tip Number 3
Don’t just apply anywhere; focus on companies that align with your values and career goals. Check out our website for openings that match your skills and interests, and tailor your approach accordingly!
✨Tip Number 4
Follow up after interviews! A quick thank-you email can keep you top of mind and show your enthusiasm for the role. Plus, it’s a great chance to reiterate why you’d be a perfect fit for the Service Protection Analyst position.
We think you need these skills to ace Service Protection Analyst in Glasgow
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Service Protection Analyst role. Highlight your experience in IT Service Management, especially in Change, Release, or Transition. We want to see how your skills align with our needs!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background makes you a perfect fit for our team. Keep it engaging and relevant to the job description.
Showcase Your Analytical Skills:Since the role requires strong analytical skills, make sure to include examples of how you've used data to make decisions in past roles. We love seeing how you interpret and present data effectively!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, we can’t wait to see what you bring to the table!
How to prepare for a job interview at Evelyn Partners Limited
✨Know Your ITIL Inside Out
Make sure you brush up on your ITIL knowledge, especially around Change, Release, and Transition management. Be ready to discuss how you've applied these principles in past roles, as this will show your understanding of the service lifecycle governance.
✨Demonstrate Analytical Skills
Prepare to showcase your analytical skills by bringing examples of how you've interpreted data for decision-making in previous positions. Think about specific situations where your analysis led to improved service performance or risk mitigation.
✨Communicate Effectively
Since effective communication is key in this role, practice articulating your thoughts clearly and concisely. You might be asked to explain complex concepts, so being able to break them down for different stakeholders will be crucial.
✨Showcase Your Experience with Multi-Vendor Environments
Be ready to discuss your experience working in multi-system, multi-vendor environments. Highlight any challenges you faced and how you overcame them, as this will demonstrate your ability to navigate complex operational landscapes.
