At a Glance
- Tasks: Manage ecommerce operations, optimise site performance, and drive customer engagement.
- Company: Join EVE LOM, a pioneer in luxury skincare with a rich heritage.
- Benefits: Competitive salary, flexible working, and opportunities for professional growth.
- Other info: Collaborative team culture focused on innovation and customer success.
- Why this job: Be part of an exciting brand evolution and shape the future of skincare.
- Qualifications: 5-7 years in ecommerce, Shopify expertise, and a passion for luxury skincare.
The predicted salary is between 45000 - 55000 £ per year.
About EVE LOM
For over four decades, EVE LOM has been a pioneer in radiant skin health — fusing British heritage, artisanal craftsmanship, & botanical science & innovation to create skincare that embodies balance, purity, & timeless beauty. Celebrated globally for its iconic cleansing balm & holistic approach to skincare, EVE LOM continues to evolve its legacy, bridging tradition & modernity.
Guided by a three-year strategic roadmap, the brand is focused on:
- Driving cleansing leadership & global authority
- Building a second growth engine as it evolves into multi Categories & Markets
- Fostering a relevant, consumer-focused brand & engagement strategy
The EVE LOM brand is at an exciting point of evolution, with a new global brand team, strategic direction & impact plan being developed. This is an exciting opportunity for the right individual to be part of shaping the future of the brand itself, the business & the team culture.
Key Responsibilities:
- Trading & Site Merchandising: Execute daily site operations, including product listings, collection updates, and the implementation of promotional activities (GWP, discounts, and landing pages). Lead the weekly and daily trade reporting, providing the leadership team with visibility on performance against forecast. Monitor inventory synchronization to ensure product availability aligns with our commercial and marketing calendar.
- Content Execution & CRM: Brief and deploy site banners and email/SMS campaigns via Klaviyo, ensuring every asset is optimized for conversion and mobile-first UX. Support the Marketing Global Brand Manager in translating the monthly content plan into high-performing, cohesive and brand aligned on-site experiences. Conduct rigorous testing on all email flows, new segments and promotional setups to eliminate friction in the customer's on-site journey. Work as part of the brand team driving the media agency, optimizing SEO and Paid media strategies that meet brand goals. Work with Marketing to analyze and optimize copy, content and reviews strategies. Implementation of new subscription and Loyalty program.
- Performance & Tracking: Own "Tracking Integrity"—monitoring the click-to-session journey from paid media (Search/Social) to our Shopify stores. Collaborate with our performance agency to ensure our ad briefing and landing page strategy are perfectly aligned. Support in implementing, maximizing and monitoring our 2026 UX updates roadmap.
- Operations & Customer Success: Act as the secondary support for our Gorgias helpdesk, ensuring customer inquiries and logistics issues are resolved with a luxury standard "Resolution Rate".
Candidate Profile:
- Shopify Expert: You have hands-on experience managing a Shopify Plus store; strong technical expertise (ideally Shopify Plus), including store setup, theme customization, app integration, and backend administration.
- Klaviyo Super User: You are highly proficient in using Klaviyo to drive customer acquisition, conversion and retention, with hands-on experience building and optimizing lifecycle flows, segmentation and testing.
- Experience in managing Gorgias and Yopto applications a strong bonus (Customer Service, Loyalty, Reviews).
- Team First: Proud to be part of the Eve Lom team and make things happen together! You are approachable, collaborative, and bring an authentic hands-on approach when working cross-functionally.
- Analytical Confidence: You don't just pull data; you interpret it. You understand how to identify the ‘what’ and proactive in proposing the actions or projects needed to improve our performance (conversion rate, AOV, CAC, LTV, repeat rate, bounce rate).
- Detail Obsessed & Organized: You are the person who catches the broken link or the tracking tag error before it goes live; alongside keeping everybody on the team (and yourself) on track within our workstreams e.g. monthly content, email schedule (led in Asana).
- Commercial Drive: You are motivated by revenue targets, customer retention, acquisition and take pride in seeing a campaign drive a positive result.
- Eye for Content: You bring strong on-site content, merchandising and customer journey instincts, with proven success elevating on-site education and SEO-led content to drive organic traffic and improve conversion rates.
- Experience: 5-7 years in a similar ecommerce trading role. Experience working for a luxury skincare brand, with a customer-centric approach.
Locations
Ecommerce Manager in Hampshire, Portsmouth employer: EVE LOM
EVE LOM is an exceptional employer that champions a collaborative and innovative work culture, making it an ideal place for an Ecommerce Manager to thrive. With a focus on employee growth and development, the company offers unique opportunities to shape the future of a globally celebrated skincare brand while enjoying the benefits of working in a luxury environment that values creativity and excellence. Located in a vibrant area, EVE LOM provides a dynamic setting where team members can engage with a passionate community dedicated to radiant skin health.
StudySmarter Expert Advice🤫
We think this is how you could land Ecommerce Manager in Hampshire, Portsmouth
✨Get to Know Your E-commerce Community
Dive into specific e-commerce forums and groups on platforms like Reddit or Facebook. Engaging with these communities can open up opportunities and give you insights into what companies like EVE LOM are looking for when hiring for a Ecommerce Manager.
✨Showcase Your Skills with an Online Portfolio
In e-commerce, a strong online presence can set you apart. Create a portfolio that highlights any projects, case studies, or even personal ventures related to e-commerce. When you apply to EVE LOM for the Ecommerce Manager, a tangible demonstration of your skills could make a huge difference.
✨Attend E-commerce Events and Conferences
Keep an eye on e-commerce conferences and workshops in your area. Not only will you gain valuable knowledge, but networking with industry professionals could lead to job leads. Plus, if you're keen to work at EVE LOM as a Ecommerce Manager, rub shoulders with their representatives when possible!
✨Utilise Company Resources
Don’t forget to check out EVE LOM’s career page for any unique application processes or opportunities that might not be listed on job boards. Applying directly through their website might give your application a bit more visibility, especially for a Ecommerce Manager.
We think you need these skills to ace Ecommerce Manager in Hampshire, Portsmouth
Some tips for your application 🫡
Show Off Your E-Commerce Savviness:When you're applying for an e-commerce role at EVE LOM, make sure your CV reflects your familiarity with online retail platforms, digital marketing, and user experience. Highlight any relevant tools and technologies you've used, like Shopify or Google Analytics, to demonstrate that you’re well-versed in the industry.
Craft a Compelling Cover Letter:Your cover letter should not just reiterate your CV; it’s your chance to showcase your passion for e-commerce and how it aligns with EVE LOM's goals. Mention specific projects or achievements that relate to the role, and don’t forget to express your enthusiasm for working in a dynamic, fast-paced environment where you can make a tangible impact.
Metrics Matter:In the world of e-commerce, numbers speak volumes. When detailing your past experiences, quantify your achievements wherever possible—like the percentage of sales growth you contributed to or successful conversion rates from marketing campaigns. This will make your application stand out and show that you're results-driven.
Tailor Your Application:Don’t forget to customise your CV and cover letter for the specific position at EVE LOM. Use keywords from the job description, and address the unique challenges the company may face in the e-commerce space. A personalised application helps us see that you're not just applying everywhere but are genuinely interested in being part of our team.
How to prepare for a job interview at EVE LOM
✨Show Off Your E-commerce Know-How
In a sector like e-commerce, having a strong grasp of current trends and technologies is crucial. Let’s make sure you’ve brushed up on key platforms that EVE LOM uses—think about popular e-commerce software, digital marketing strategies, and how these affect consumer behaviour. Being able to discuss these intelligently can really set you apart.
✨Portfolio Power: Showcase Your Results
For a full-time e-commerce role, it’s key for us to present a portfolio that highlights your results rather than just your tasks. If you’ve worked on campaigns or projects, bring examples that showcase your contribution and the impact they made—use metrics if you can! This helps to illustrate your value in a real-world context.
✨Technical Questions: Prep for the Specifics
Get ready to tackle some technical questions related to e-commerce analytics, SEO tools, or website optimisation. Think about any past experiences where you utilised data to inform decisions or improve sales. Being prepared with specific examples will showcase not just your knowledge, but also your practical application of it, which we all know is crucial!
✨Engage in a Conversational Style
Full-time interviews can feel quite formal, but try to keep it conversational, especially if you click with your interviewers at EVE LOM. Share your thoughts and ideas about the future of e-commerce, and don’t shy away from engaging with their questions openly. The more genuine and relatable you are, the better connection you’ll create!
