Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Supervise customer service, manage orders, and enhance website content.
- Company: Join a dynamic e-commerce team in London with a focus on customer experience.
- Benefits: Enjoy a hybrid work model, flexible hours, and opportunities for growth.
- Why this job: Be part of a vibrant culture that values innovation and customer satisfaction.
- Qualifications: 3+ years in DTC customer service; strong multitasking and tech skills required.
- Other info: Collaborate with diverse teams and contribute to exciting projects.
The predicted salary is between 36000 - 60000 £ per year.
The role is based in London, UK with a hybrid remote and office schedule and will be reporting into the Senior Director of E-Commerce.
E-commerce Order Management
- Monitor Shopify and PayPal daily for chargebacks, pending returns, and orders flagged for fraud.
- Moderate and cancel orders in the order management system as needed.
- Execute Amazon and eCom inventory transfers.
Customer Service
- Collaborate with supervisor, 3rd party vendors, and internal team to improve customer experience, correct and prevent customer complaints, and suggest improvements to enhance customer experience.
- Provide prompt and friendly customer support through the ticket-based system Gorgias and escalate customer inquiries to appropriate departments.
- Assist eCommerce team with testing and troubleshooting website issues.
- Enhance customer experience by making product recommendations and new routine suggestions to customers.
- Support with special projects as needed.
Content Management
- Set up and execute website content updates to support corporate initiatives, including but not limited to: blog articles (including brand campaigns), Store Locator updates, moderation of reviews and UGC, Events Pages, FAQs, etc.
- Support content requests submissions by adding details needed for creative work to begin, such as creative briefs, product selects, asset links, and examples.
- Update site content calendars and assist with cross-functional communications while ensuring that non-commercial content is up to date.
- QA and validation for all new content/functionality launches to the websites from staging to production.
- Conduct thorough QA of site content to ensure a high-quality client experience across mobile and desktop.
Minimum 3 years of DTC customer service experience; Ability to provide excellent customer service consistently; Ability to navigate and work with multiple computer programs and systems;
Customer Service Supervisor - Hybrid/Remote employer: EVE LOM
Contact Detail:
EVE LOM Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Supervisor - Hybrid/Remote
✨Tip Number 1
Familiarise yourself with Shopify and PayPal, as these platforms are crucial for the role. Understanding how to monitor chargebacks and manage orders will give you a significant edge during interviews.
✨Tip Number 2
Brush up on your customer service skills, especially in handling complaints and improving customer experiences. Be ready to share specific examples of how you've successfully resolved issues in the past.
✨Tip Number 3
Gain a basic understanding of content management systems and how they relate to e-commerce. Being able to discuss how you can contribute to website updates and content quality assurance will set you apart.
✨Tip Number 4
Network with professionals in the e-commerce and customer service sectors. Engaging with others in the field can provide insights and potentially lead to referrals that could help you land the job.
We think you need these skills to ace Customer Service Supervisor - Hybrid/Remote
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service, particularly in e-commerce. Emphasise any specific achievements or metrics that demonstrate your ability to enhance customer experience.
Craft a Compelling Cover Letter: In your cover letter, address how your skills align with the responsibilities of the Customer Service Supervisor role. Mention your experience with order management systems and your ability to collaborate with teams to improve customer satisfaction.
Showcase Problem-Solving Skills: Provide examples in your application of how you've successfully handled customer complaints or improved processes in previous roles. This will demonstrate your capability to manage challenges effectively.
Highlight Technical Proficiency: Mention your familiarity with tools like Shopify, PayPal, and Gorgias in your application. If you have experience with content management systems or QA processes, be sure to include that as well.
How to prepare for a job interview at EVE LOM
✨Showcase Your Customer Service Experience
Make sure to highlight your previous experience in customer service, especially in a DTC environment. Be prepared to discuss specific examples where you improved customer satisfaction or resolved complaints effectively.
✨Familiarise Yourself with E-commerce Platforms
Since the role involves working with Shopify and PayPal, it’s beneficial to have a good understanding of these platforms. Brush up on their functionalities and be ready to discuss how you've used similar systems in the past.
✨Demonstrate Problem-Solving Skills
Prepare to share instances where you successfully handled challenging situations or escalated issues. This will show your ability to think on your feet and collaborate with teams to enhance the customer experience.
✨Be Ready for Content Management Questions
As the role includes content management tasks, be prepared to discuss your experience with website updates and content creation. Highlight any tools or processes you’ve used to ensure high-quality content delivery.
