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For Companies At a Glance
- Tasks: Manage eCommerce operations, optimise site merchandising, and drive customer engagement.
- Company: Join EVE LOM, a pioneer in luxury skincare with a rich British heritage.
- Benefits: Competitive salary, dynamic work environment, and opportunities for professional growth.
- Other info: Collaborative team culture focused on innovation and excellence.
- Why this job: Be part of an exciting brand evolution and shape the future of luxury skincare.
- Qualifications: 5-7 years in eCommerce, Shopify expertise, and a passion for customer-centric strategies.
The predicted salary is between 50000 - 60000 £ per year.
About EVE LOM
For over four decades, EVE LOM has been a pioneer in radiant skin health — fusing British heritage, artisanal craftsmanship, & botanical science & innovation to create skincare that embodies balance, purity, & timeless beauty. Celebrated globally for its iconic cleansing balm & holistic approach to skincare, EVE LOM continues to evolve its legacy, bridging tradition & modernity.
Guided by a three-year strategic roadmap, the brand is focused on:
- Driving cleansing leadership & global authority
- Building a second growth engine as it evolves into multi Categories & Markets
- Fostering a relevant, consumer-focused brand & engagement strategy
The EVE LOM brand is at an exciting point of evolution, with a new global brand team, strategic direction & impact plan being developed. This is an exciting opportunity for the right individual to be part of shaping the future of the brand itself, the business & the team culture.
Key Responsibilities:
- Trading & Site Merchandising
- Execute daily site operations, including product listings, collection updates, and the implementation of promotional activities (GWP, discounts, and landing pages).
- Lead the weekly and daily trade reporting, providing the leadership team with visibility on performance against forecast.
- Monitor inventory synchronization to ensure product availability aligns with our commercial and marketing calendar.
- Content Execution & CRM
- Brief and deploy site banners and email/SMS campaigns via Klaviyo, ensuring every asset is optimized for conversion and mobile-first UX.
- Support the Marketing Global Brand Manager in translating the monthly content plan into high-performing, cohesive and brand aligned on-site experiences.
- Conduct rigorous testing on all email flows, new segments and promotional setups to eliminate friction in the customer's on-site journey.
- Work as part of the brand team driving the media agency, optimizing SEO and Paid media strategies that meet brand goals.
- Work with Marketing to analyze and optimize copy, content and reviews strategies.
- Implementation of new subscription and Loyalty program.
- Performance & Tracking
- Own 'Tracking Integrity'—monitoring the click-to-session journey from paid media (Search/Social) to our Shopify stores.
- Collaborate with our performance agency to ensure our ad briefing and landing page strategy are perfectly aligned.
- Support in implementing, maximizing and monitoring our 2026 UX updates roadmap.
- Operations & Customer Success
- Act as the secondary support for our Gorgias helpdesk, ensuring customer inquiries and logistics issues are resolved with a luxury standard 'Resolution Rate'.
Candidate Profile:
- Shopify Expert: You have hands-on experience managing a Shopify Plus store; strong technical expertise (ideally Shopify Plus), including store setup, theme customization, app integration, and backend administration.
- Klaviyo Super User: You are highly proficient in using Klaviyo to drive customer acquisition, conversion and retention, with hands-on experience building and optimizing lifecycle flows, segmentation and testing.
- Experience in managing Gorgias and Yopto applications a strong bonus (Customer Service, Loyalty, Reviews).
- Team First: Proud to be part of the Eve Lom team and make things happen together! You are approachable, collaborative, and bring an authentic hands-on approach when working cross-functionally.
- Analytical Confidence: You don't just pull data; you interpret it. You understand how to identify the ‘what’ and proactive in proposing the actions or projects needed to improve our performance (conversion rate, AOV, CAC, LTV, repeat rate, bounce rate).
- Detail Obsessed & Organized: You are the person who catches the broken link or the tracking tag error before it goes live; alongside keeping everybody on the team (and yourself) on track within our workstreams e.g. monthly content, email schedule (led in Asana).
- Commercial Drive: You are motivated by revenue targets, customer retention, acquisition and take pride in seeing a campaign drive a positive result.
- Eye for Content: You bring strong on-site content, merchandising and customer journey instincts, with proven success elevating on-site education and SEO-led content to drive organic traffic and improve conversion rates.
- Experience: 5-7 years in a similar ecommerce trading role. Experience working for a luxury skincare brand, with a customer-centric approach.
ECommerce Manager Digital Trading in City of London employer: EVE LOM
Contact Detail:
EVE LOM Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land ECommerce Manager Digital Trading in City of London
✨Tip Number 1
Get to know the brand inside out! Research EVE LOM's products, values, and recent campaigns. This will help you tailor your conversations and show that you're genuinely interested in being part of their journey.
✨Tip Number 2
Network like a pro! Connect with current or former employees on LinkedIn. Ask them about their experiences and any tips they might have for landing a role at EVE LOM. Personal connections can make a huge difference!
✨Tip Number 3
Prepare for the interview by practising common questions related to eCommerce and digital trading. Think about how your skills in Shopify and Klaviyo can directly benefit EVE LOM's goals. Be ready to share specific examples!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're serious about joining the EVE LOM team!
We think you need these skills to ace ECommerce Manager Digital Trading in City of London
Some tips for your application 🫡
Show Your Passion for Skincare: When writing your application, let your love for skincare shine through! Share why you’re excited about EVE LOM and how you connect with our brand values. We want to see that you’re not just looking for a job, but that you genuinely care about radiant skin health.
Highlight Relevant Experience: Make sure to showcase your experience with Shopify and Klaviyo in your application. We’re looking for someone who can hit the ground running, so detail your hands-on experience and any successful projects you've led. This is your chance to impress us with your skills!
Be Data-Driven: We love numbers! In your application, mention specific metrics or results from your previous roles that demonstrate your analytical confidence. Whether it’s conversion rates or customer retention stats, show us how you’ve made an impact in your past positions.
Keep It Organised and Professional: A well-structured application speaks volumes about your attention to detail. Make sure your CV and cover letter are clear, concise, and free of errors. Remember, we’re detail-obsessed too, so let’s start off on the right foot by keeping things tidy!
How to prepare for a job interview at EVE LOM
✨Know Your EVE LOM Inside Out
Before the interview, dive deep into EVE LOM's history, products, and values. Understand their unique selling points, especially their iconic cleansing balm and holistic skincare approach. This knowledge will help you connect your experience with their brand ethos.
✨Showcase Your Shopify Expertise
Be ready to discuss your hands-on experience with Shopify Plus. Prepare specific examples of how you've managed store setups, theme customisations, and app integrations. Highlight any challenges you've faced and how you overcame them to demonstrate your problem-solving skills.
✨Demonstrate Analytical Skills
EVE LOM is looking for someone who can interpret data effectively. Bring examples of how you've used analytics to drive decisions in previous roles. Be prepared to discuss key metrics like conversion rates and customer acquisition costs, and how you've improved them.
✨Emphasise Team Collaboration
Since being a team player is crucial, think of instances where you've worked cross-functionally to achieve goals. Share how you’ve collaborated with marketing or customer service teams to enhance customer experiences, showing that you value teamwork and communication.