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For Companies At a Glance
- Tasks: Manage e-commerce operations, optimise site performance, and drive customer engagement.
- Company: Join EVE LOM, a pioneer in luxury skincare with a rich British heritage.
- Benefits: Competitive salary, dynamic team culture, and opportunities for professional growth.
- Other info: Collaborative environment focused on innovation and excellence in skincare.
- Why this job: Be part of an exciting brand evolution and shape the future of luxury skincare.
- Qualifications: 5-7 years in e-commerce, Shopify expertise, and a passion for customer-centric strategies.
The predicted salary is between 45000 - 55000 £ per year.
About EVE LOM
For over four decades, EVE LOM has been a pioneer in radiant skin health — fusing British heritage, artisanal craftsmanship, & botanical science & innovation to create skincare that embodies balance, purity, & timeless beauty. Celebrated globally for its iconic cleansing balm & holistic approach to skincare, EVE LOM continues to evolve its legacy, bridging tradition & modernity.
Guided by a three-year strategic roadmap, the brand is focused on:
- Driving cleansing leadership & global authority
- Building a second growth engine as it evolves into multi Categories & Markets
- Fostering a relevant, consumer-focused brand & engagement strategy
The EVE LOM brand is at an exciting point of evolution, with a new global brand team, strategic direction & impact plan being developed. This is an exciting opportunity for the right individual to be part of shaping the future of the brand itself, the business & the team culture.
Key Responsibilities:
- Trading & Site Merchandising
- Execute daily site operations, including product listings, collection updates, and the implementation of promotional activities (GWP, discounts, and landing pages).
- Lead the weekly and daily trade reporting, providing the leadership team with visibility on performance against forecast.
- Monitor inventory synchronization to ensure product availability aligns with our commercial and marketing calendar.
- Content Execution & CRM
- Brief and deploy site banners and email/SMS campaigns via Klaviyo, ensuring every asset is optimized for conversion and mobile-first UX.
- Support the Marketing Global Brand Manager in translating the monthly content plan into high-performing, cohesive and brand aligned on-site experiences.
- Conduct rigorous testing on all email flows, new segments and promotional setups to eliminate friction in the customer's on-site journey.
- Work as part of the brand team driving the media agency, optimizing SEO and Paid media strategies that meet brand goals.
- Work with Marketing to analyze and optimize copy, content and reviews strategies.
- Implementation of new subscription and Loyalty program.
- Performance & Tracking
- Own 'Tracking Integrity'—monitoring the click-to-session journey from paid media (Search/Social) to our Shopify stores.
- Collaborate with our performance agency to ensure our ad briefing and landing page strategy are perfectly aligned.
- Support in implementing, maximizing and monitoring our 2026 UX updates roadmap.
- Operations & Customer Success
- Act as the secondary support for our Gorgias helpdesk, ensuring customer inquiries and logistics issues are resolved with a luxury standard 'Resolution Rate'.
Candidate Profile:
- Shopify Expert: You have hands-on experience managing a Shopify Plus store; strong technical expertise (ideally Shopify Plus), including store setup, theme customization, app integration, and backend administration.
- Klaviyo Super User: You are highly proficient in using Klaviyo to drive customer acquisition, conversion and retention, with hands-on experience building and optimizing lifecycle flows, segmentation and testing.
- Experience in managing Gorgias and Yopto applications a strong bonus (Customer Service, Loyalty, Reviews).
- Team First: Proud to be part of the Eve Lom team and make things happen together! You are approachable, collaborative, and bring an authentic hands-on approach when working cross-functionally.
- Analytical Confidence: You don't just pull data; you interpret it. You understand how to identify the ‘what’ and proactive in proposing the actions or projects needed to improve our performance (conversion rate, AOV, CAC, LTV, repeat rate, bounce rate).
- Detail Obsessed & Organized: You are the person who catches the broken link or the tracking tag error before it goes live; alongside keeping everybody on the team (and yourself) on track within our workstreams e.g. monthly content, email schedule (led in Asana).
- Commercial Drive: You are motivated by revenue targets, customer retention, acquisition and take pride in seeing a campaign drive a positive result.
- Eye for Content: You bring strong on-site content, merchandising and customer journey instincts, with proven success elevating on-site education and SEO-led content to drive organic traffic and improve conversion rates.
- Experience: 5-7 years in a similar ecommerce trading role. Experience working for a luxury skincare brand, with a customer-centric approach.
E-Commerce Manager - Digital in City of London employer: EVE LOM
Contact Detail:
EVE LOM Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land E-Commerce Manager - Digital in City of London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those connected to EVE LOM. A friendly chat can open doors and give you insights that might just land you an interview.
✨Tip Number 2
Show off your skills! Create a portfolio or a personal website showcasing your e-commerce projects, especially if you've worked with Shopify or Klaviyo. This gives potential employers a taste of what you can bring to the table.
✨Tip Number 3
Be proactive! Don’t just wait for job openings. Reach out directly to EVE LOM through our website and express your interest. A little initiative can go a long way in making you stand out.
✨Tip Number 4
Prepare for interviews by understanding EVE LOM’s brand values and recent initiatives. Tailor your responses to show how your experience aligns with their goals, especially in trading and customer engagement.
We think you need these skills to ace E-Commerce Manager - Digital in City of London
Some tips for your application 🫡
Show Your Passion for Skincare: When writing your application, let your love for skincare shine through! Share why you’re excited about EVE LOM and how you connect with our brand values. We want to see that you’re not just looking for a job, but that you genuinely care about radiant skin health.
Tailor Your Experience: Make sure to highlight your relevant experience in e-commerce and any specific tools like Shopify and Klaviyo. We’re looking for someone who can hit the ground running, so show us how your skills align with the responsibilities listed in the job description!
Be Data-Driven: We love numbers! In your application, mention how you've used data to drive decisions in past roles. Whether it’s improving conversion rates or optimising campaigns, we want to know how you’ve made an impact through analytical insights.
Keep It Professional Yet Personal: While we appreciate professionalism, don’t be afraid to let your personality shine through. We’re a team that values collaboration and authenticity, so feel free to share a bit about yourself and what makes you a great fit for our culture. And remember, apply through our website for the best chance!
How to prepare for a job interview at EVE LOM
✨Know Your E-Commerce Stuff
Make sure you brush up on your Shopify Plus knowledge. Be ready to discuss your hands-on experience with store setup, theme customisation, and app integration. They’ll want to see that you can not only manage the technical side but also optimise it for better performance.
✨Show Off Your Klaviyo Skills
Since Klaviyo is a big part of the role, come prepared to talk about your experience with email campaigns and customer segmentation. Share specific examples of how you've driven customer acquisition and retention through lifecycle flows and testing.
✨Be Data-Driven
EVE LOM is looking for someone who can interpret data, not just collect it. Prepare to discuss how you've used analytics to identify issues and propose actionable solutions. Think about metrics like conversion rates and customer lifetime value, and be ready to share your insights.
✨Emphasise Team Collaboration
This role is all about teamwork, so highlight your collaborative spirit. Share examples of how you've worked cross-functionally in the past, and demonstrate your approachable nature. They want to see that you can contribute positively to the team culture.