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- Tasks: Assist patients with queries and ensure excellent customer service using tech tools.
- Company: Evaro is a pioneering healthcare start-up focused on improving access to digital health services.
- Benefits: Enjoy a competitive salary, flexible working, and opportunities for professional growth.
- Why this job: Join a passionate team redefining healthcare and make a real impact on patient lives.
- Qualifications: No specific experience required; just a willingness to learn and engage with technology.
- Other info: Work in a modern office near Norwich and participate in fun team-building events.
The predicted salary is between 20300 - 28300 £ per year.
Our mission? To increase accessibility to prescription medications and improve health outcomes by providing a seamless, technology-driven solution that empowers brands to integrate digital health services effortlessly. Evaro strives to build the online banking for UK healthcare.
Our journey: Evaro was founded in 2018 by Dr Thuria Wenbar and Dr Oskar Wenbar after realising that 25% of Accident & Emergency (A&E) consultations and 40% of General Practice (GP) appointments focused on minor health conditions. Starting as an online service for e-Surgery and e-Pharmacy, Evaro has since expanded its offerings to support 13.5 million patients across NHS and private healthcare services in the UK.
Our values:
- Put Patients First | We exist to improve patients' lives.
- Teamwork Makes It Work | We believe in collaboration.
- Level Up | Continuous learning is core to our success.
- Embrace Innovation | We lead with cutting-edge digital health technologies.
Join us as a Clinical Assistant to help us on our journey to providing quick and easy access to digital healthcare. You will play a critical role and be instrumental in the Customer Service team, and help maintain excellent patient relations throughout customer experience as we scale. You will report directly to Bradley Rope and be part of a team of 15 people.
As a Clinical Assistant at Evaro, you will:
- Respond to patient and customer queries using Zoho Desk.
- Ensure that raised queries are responded to in a timely manner.
- Handle both inbound and outbound phone correspondence via Zoho Desk and CRM.
- Deliver quick responses to patients via our live chat service.
- Be proficient using the Microsoft Office Suite.
- Use/learn to use AI and LLMs to help facilitate your workload.
What You Can Expect:
- Work in a fast-growing start-up redefining healthcare through technology and data.
- Collaborate with innovative clients and a passionate, forward-thinking team.
- Take on high-impact projects that directly shape the future of digital healthcare.
- Embrace innovation in a company centred on technology-driven solutions.
- Gain the medical training relevant to the customer experience via the Counter Assistant course.
Perks:
- A salary of £25,350 per annum
- Pension scheme
- Flexible working options
- Opportunities for professional development and growth
- A modern office based just outside of Norwich
- Regular team building and events
Our hiring process:
- Initial conversation with Jonathon from HRA
- Short skills assessment using TestGorilla
- Interview with Hiring Manager
- Onsite taster session to connect with the team and experience the company culture.
- Offer
To learn more about us: Evaro Website | Evaro LinkedIn page | Evaro Careers
Contact Detail:
Evaro Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Assistant
✨Tip Number 1
Familiarise yourself with Evaro's mission and values. Understanding their focus on patient care and innovation will help you align your responses during interviews, showcasing how your personal values resonate with theirs.
✨Tip Number 2
Brush up on your knowledge of digital health technologies and customer service best practices. Being able to discuss relevant tools like Zoho Desk and AI applications will demonstrate your readiness to contribute effectively from day one.
✨Tip Number 3
Prepare for the skills assessment by practising common customer service scenarios. Think about how you would handle various patient queries and complaints, as this will be crucial in demonstrating your problem-solving abilities.
✨Tip Number 4
Engage with Evaro's online presence, such as their LinkedIn page. Commenting on their posts or sharing relevant content can help you stand out and show your genuine interest in the company and its mission.
We think you need these skills to ace Customer Service Assistant
Some tips for your application 🫡
Understand the Company: Familiarise yourself with Evaro's mission and values. Highlight how your personal values align with theirs, especially in terms of patient care and innovation.
Tailor Your CV: Make sure your CV reflects relevant experience in customer service, particularly in healthcare or technology-driven environments. Emphasise any skills related to using CRM systems or handling customer queries.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for improving patient experiences and your ability to work in a fast-paced environment. Mention specific examples of how you've successfully handled customer interactions in the past.
Prepare for the Interview: Research common interview questions for customer service roles and prepare your answers. Be ready to discuss how you would handle specific scenarios related to patient queries and technology use.
How to prepare for a job interview at Evaro
✨Understand the Company Mission
Before your interview, make sure you understand Evaro's mission to improve patient access to healthcare. Familiarise yourself with their values and how they aim to integrate technology into healthcare services. This will show your genuine interest in the role and alignment with their goals.
✨Prepare for Customer Scenarios
As a Customer Service Assistant, you'll be handling patient queries. Think of common customer service scenarios you might face and prepare your responses. Practising how to handle difficult situations or complaints can help you demonstrate your problem-solving skills during the interview.
✨Familiarise Yourself with Tools
Evaro uses Zoho Desk and CRM for customer interactions. If you have experience with these tools, mention it. If not, take some time to learn about them. Showing that you're proactive about learning new technologies will impress the hiring manager.
✨Showcase Your Teamwork Skills
Evaro values teamwork highly. Be ready to discuss examples from your past experiences where you successfully collaborated with others. Highlighting your ability to work well in a team will resonate with their company culture and values.
