At a Glance
- Tasks: Manage workshop operations and ensure top-notch service delivery.
- Company: Join Lithia UK, a leading automotive retailer with a focus on innovation.
- Benefits: Enjoy 33 days off, birthday leave, and exclusive discounts.
- Other info: Endless career growth opportunities in a supportive and inclusive environment.
- Why this job: Be a key player in transforming customer experiences in the automotive industry.
- Qualifications: Experience in the motor industry and strong leadership skills required.
The predicted salary is between 30000 - 42000 £ per year.
We have an exciting opportunity to join our growing team as a Workshop Controller. In this role you are a key influencer who will work closely with both the Service Reception and Parts Teams. Become part of what is already a fantastic journey. The possibilities are endless.
Responsibilities
- Accounting for and managing Technicians time when working on jobs.
- Ensuring Job Card write up compliance with regards to OEM Warranty Procedures.
- Managing and improving workshop Productivity and Efficiency by allocating the correct jobs to the correctly skilled technician.
- Identifying Technician Training Needs.
Requirements
- Proven experience within a service department in the motor industry.
- An excellent understanding of systems and processes operated to within this environment.
- A strong knowledge of Health and Safety.
- Confident with dealing with people at all levels, be able to build an immediate rapport.
- Excellent planning and organisational skills.
- Comfortable in negotiating and influencing situations.
- Lead by example to deliver an outstanding customer experience every time.
What we can offer you
- Enjoy 33 days annual leave (including bank holidays), giving you more time to relax, recharge, and do what you love.
- Celebrate your special day with an extra day off on your birthday.
- Our industry-leading Family Leave Policies ensure you’re supported when it matters most.
- Access a new car through our Salary Sacrifice scheme and enjoy a smarter way to drive.
- Take a paid day to volunteer and give back to a cause close to your heart.
- We believe in recognising dedication and loyalty, that’s why we celebrate long service milestone anniversaries.
- Unlock your potential with tailored training and endless career growth opportunities.
- Commute for less with our cycle to work scheme.
- Access high street discounts to make the everyday a little more rewarding.
At Lithia UK, our growth is powered by our people: As one of the largest automotive retailers globally, we’re passionate about transforming the future of personal transportation and setting new standards for exceptional customer experiences. Our values—Earn Customers for Life, Improve Constantly, Take Personal Ownership, and Have Fun!—fuel everything we do. Join us, and you’ll be part of a team that embraces innovation, champions personal growth, and celebrates success together.
Lithia UK are an equal opportunities employer, and we are proud members of Automotive 30% Club, Diversity in Retail and Inclusive Companies. We welcome all applications regardless of age, race, religion, disability, gender or sexual identity, marital status, socio-economic background or Veteran status. We will also consider qualified applicants with prior criminal convictions, in accordance with the law.
If you need any additional support with your application or have specific requirements at any stage, please let us know via email: UK_resourcing@lithia.com. Our team will be happy to support you throughout every stage of the process.
Workshop Controller employer: Evans Halshaw
Stratstone Reading JLR is an excellent employer that values its team members by offering a supportive work culture and competitive benefits, including a generous holiday allowance and pension scheme. As a Weekend Customer Experience Host, you'll enjoy the opportunity to engage with customers in a dynamic environment, while also benefiting from professional growth within a prestigious automotive brand.
StudySmarter Expert Advice🤫
We think this is how you could land Workshop Controller
✨Tip Number 1
Network like a pro! Reach out to your contacts in the motor industry and let them know you're on the hunt for a Workshop Controller role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by brushing up on your knowledge of workshop productivity and efficiency. Be ready to discuss how you would manage technician time and improve processes. Show them you’re not just a fit, but the perfect fit!
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview, send a quick thank-you email to express your appreciation. It keeps you fresh in their minds and shows your enthusiasm for the role.
✨Tip Number 4
Apply through our website for the best chance at landing that Workshop Controller position. We love seeing applications directly from motivated candidates like you, so don’t hesitate to hit that apply button!
We think you need these skills to ace Workshop Controller
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Workshop Controller role. Highlight your experience in the motor industry and any relevant skills that match the job description. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of how you've managed teams or improved productivity in previous positions. Let us know what makes you tick!
Showcase Your People Skills:Since this role involves dealing with people at all levels, make sure to highlight your interpersonal skills. Share experiences where you've built rapport or influenced situations positively. We love candidates who can connect with others!
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s quick and easy, plus you’ll get to see more about our company culture and values. Join us on this exciting journey!
How to prepare for a job interview at Evans Halshaw
✨Know Your Stuff
Make sure you brush up on your knowledge of workshop processes and the motor industry. Familiarise yourself with OEM Warranty Procedures and how to manage technician time effectively. This will show that you're not just a candidate, but someone who understands the ins and outs of the role.
✨Showcase Your People Skills
As a Workshop Controller, you'll be dealing with various people daily. Prepare examples of how you've built rapport and influenced situations in the past. Highlight your ability to lead by example and deliver outstanding customer experiences, as this is key to the role.
✨Demonstrate Problem-Solving Abilities
Think of scenarios where you've improved productivity or efficiency in a workshop setting. Be ready to discuss how you identify training needs for technicians and how you allocate jobs based on their skills. This will illustrate your proactive approach to managing a team.
✨Ask Insightful Questions
Prepare thoughtful questions about the company culture and growth opportunities within Lithia UK. This shows your genuine interest in the role and helps you assess if it's the right fit for you. Plus, it gives you a chance to engage with your interviewers on a deeper level.
