At a Glance
- Tasks: Be the go-to person for customers, guiding them through their service journey and upselling vehicle care.
- Company: Join Lithia UK, a leading automotive retailer focused on innovation and exceptional customer experiences.
- Benefits: Enjoy a competitive salary, 33 days holiday, and exclusive discounts on cars and services.
- Other info: Join a supportive team with endless career growth opportunities and a fun work environment.
- Why this job: Make a real impact by helping customers keep their vehicles safe and roadworthy while growing your career.
- Qualifications: Great people skills, a proactive sales mindset, and digital competence are essential.
The predicted salary is between 22000 - 42000 £ per year.
Basic salary of £22,000 with an OTE of £42,000 (UNCAPPED), pension, life assurance, 33 days holiday (including bank holidays), exclusive company discounts on used car purchases, leasing deals and aftersales services.
As a Service Advisor at BYD, you’ll be the trusted link between our customers and workshop, ensuring every visit is seamless, transparent, and stress‑free. With a strong focus on customer care and aftersales performance, you’ll help maximise revenue through Vehicle Health Checks, service plan sales and additional aftercare products.
Working with BYD means joining a brand that’s built its reputation on reliability, innovation and commitment to exceeding customer expectations. You’ll play a vital role in delivering the highest standards of service whilst being supported by a team that’s committed to your development and success.
Your Journey as a Service Advisor:
- Act as a key point of contact for our service customers, guiding them through their service journey from check‑in to post‑visit follow‑up.
- Build genuine trust by having an in‑depth understanding of each customer’s needs and advising them on safety‑critical repairs, maintenance work and manufacturer recommendations, ensuring they receive a clear understanding of the care their vehicles deserve.
- Confidently promote and sell red and amber work identified through the electronic vehicle health check, helping customers make informed decisions that keep their vehicles safe, legal and roadworthy.
- Proactively support customer retention by promoting Service Care Plans, forward‑booking future work and offering tailored aftersales solutions.
- Collaborating closely with our skilled Technicians to ensure efficient and timely repairs that exceed customer expectations, keeping customers fully updated along the way.
- Manage service functions such as courtesy car bookings, collections/deliveries and effective appointment scheduling to keep operations running smoothly.
- Building your knowledge and expertise on our products and services, ensuring you build a genuine passion for the brand and are motivated to represent it with pride and excellence.
- Contribute to both individual and team performance targets across labour sales, VHC conversions, service plan sales and CSI scores.
- Keeping our customers fully informed of all available extras, accessories and value products, whilst maximising the opportunity to upsell.
Who we’re looking for:
- Dedicated to providing an incredible service, fuelled by a genuine passion for making our customers happy!
- Driven to exceed expectations and consistently achieve fantastic results through meeting KPIs and deadlines in a fast‑paced environment.
- Digitally competent, with strong working knowledge of Microsoft Office and dealership IT platforms.
- Meticulously organised, with the ability to effectively schedule work, balancing flexibility with our customers and workshop colleagues.
- A confident communicator who can capture customer details accurately while identifying opportunities to sell and upsell products and services.
- Passionate for our industry, the people who work in it and the people we serve.
What we can offer you:
- Enjoy 33 days annual leave (including bank holidays), giving you more time to relax, recharge, and do what you love.
- Celebrate your special day with an extra day off on your birthday.
- Our industry‑leading Family Leave Policies ensure you’re supported when it matters most.
- Access a new car through our Salary Sacrifice scheme and enjoy a smarter way to drive.
- Take a paid day to volunteer and give back to a cause close to your heart.
- We believe in recognising dedication and loyalty, that’s why we celebrate long service milestone anniversaries.
- Unlock your potential with tailored training and endless career growth opportunities.
- Commute for less with our cycle to work scheme.
- Access high street discounts to make the everyday a little more rewarding.
- Know someone perfect for Lithia UK? Earn rewards through our internal referral scheme.
At Lithia UK, our growth is powered by our people. As one of the largest automotive retailers globally, we’re passionate about transforming the future of personal transportation and setting new standards for exceptional customer experiences. Our values—Earn Customers for Life, Improve Constantly, Take Personal Ownership, and Have Fun—fuel everything we do. Join us, and you’ll be part of a team that embraces innovation, champions personal growth, and celebrates success together.
Lithia UK are an equal opportunities employer, and we are proud members of Automotive 30% Club, Diversity in Retail and Inclusive Companies. We welcome all applications regardless of age, race, religion, disability, gender or sexual identity, marital status, socio‑economic background or Veteran status. We will also consider qualified applicants with prior criminal convictions, in accordance with the law.
We want your recruitment journey to be unique to you and as accessible as possible. If you need any additional support with your application or have specific requirements at any stage, please let us know via email. Our team will be happy to support you throughout every stage of the process.
Service Advisor: Customer Care & Vehicle Health Upsell in Wolverhampton employer: Evans Halshaw
At Lithia UK, we pride ourselves on being an exceptional employer, offering a vibrant work culture that prioritises employee growth and well-being. As a Service Advisor at our Wolverhampton location, you'll enjoy competitive benefits including a generous salary package, extensive holiday allowance, and opportunities for career advancement within a globally recognised automotive retailer. Join us to be part of a team that values innovation, personal development, and a commitment to delivering outstanding customer experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Service Advisor: Customer Care & Vehicle Health Upsell in Wolverhampton
✨Tip Number 1
Get to know the company inside out! Research BYD's values, products, and recent news. This way, when you chat with them, you can show off your knowledge and passion for the brand.
✨Tip Number 2
Practice your people skills! Role-play common customer scenarios with a friend or family member. This will help you feel more confident in handling real-life situations and upselling services.
✨Tip Number 3
Be proactive during interviews! Prepare questions that show you're genuinely interested in how you can contribute to the team and improve customer experiences. It’ll make you stand out!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team at Lithia UK.
We think you need these skills to ace Service Advisor: Customer Care & Vehicle Health Upsell in Wolverhampton
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for customer service and the automotive industry shine through. We want to see that you genuinely care about making customers happy and are excited about the role!
Tailor Your Application:Make sure to customise your CV and cover letter to highlight relevant experience and skills that match the job description. We love seeing how your background aligns with our values and the specific requirements of the Service Advisor role.
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see why you’d be a great fit for the team!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at Lithia UK!
How to prepare for a job interview at Evans Halshaw
✨Know the Company Inside Out
Before your interview, take some time to research Evans Halshaw and their commitment to customer care. Understand their values and how they aim to exceed customer expectations. This will help you align your answers with their mission and show that you're genuinely interested in being part of their team.
✨Showcase Your People Skills
As a Service Advisor, you'll be the key point of contact for customers. Prepare examples from your past experiences where you've successfully built trust and rapport with clients. Highlight your communication skills and how you can make customers feel valued and understood.
✨Demonstrate Your Sales Mindset
Since the role involves upselling services and products, come prepared with examples of how you've successfully promoted additional offerings in previous roles. Be ready to discuss how you identify customer needs and suggest relevant solutions that enhance their experience.
✨Be Organised and Proactive
The job requires meticulous organisation and the ability to manage multiple tasks efficiently. During the interview, share strategies you use to stay organised and how you prioritise tasks. This will reassure them that you can handle the fast-paced environment and keep operations running smoothly.
