At a Glance
- Tasks: Lead the aftersales team, ensuring top-notch customer service and workshop efficiency.
- Company: Join Evans Halshaw, a leading automotive retailer with a focus on innovation and customer experience.
- Benefits: Enjoy 33 days holiday, competitive salary, company car, and exclusive discounts.
- Other info: Be part of a diverse team that values growth, innovation, and fun!
- Why this job: Make a real impact in a dynamic environment while driving your career forward.
- Qualifications: Experience in automotive aftersales and a passion for exceptional customer service.
The predicted salary is between 35000 - 45000 £ per year.
Our new Evans Halshaw site, Omoda & Jaecoo Sunderland are recruiting an Aftersales Manager to oversee their workshop, Service Advisors and Parts department. We are looking for a candidate with past automotive aftersales experience. Customer focus and providing excellent customer service is key. You will be a very driven and commercially minded candidate and be very comfortable in a target driven environment.
What does the role of an Aftersales Manager involve?
- Ensure all warranty and repair work is carried out adheres to manufacturer and company standards
- Maximise efficiency and profitability for the Service department through labour sales, parts and materials and constantly assessing against budget objectives
- Management of accounts, budgets and costs for the whole department
- Regular review of pricing policies and ensuring appropriate legislation is adhered to
- Leading the team, setting clear targets and KPIs, to excel and over achieve these
- Ensure and maintain a safe working environment and that processes are followed that adhere to health and safety regulations
- Enhancing levels of customer service to achieve a high CSI score for the department
What do you need to succeed as an Aftersales Manager?
- Experience in a target driven environment with the ability to lead and motivate a team to exceed targets
- Passionate about providing exceptional levels of customer service to ensure customer retention
- Proven background in running a successful workshop or parts department
- Strong business acumen
- Strong knowledge of consumer/vehicle legislation
What we can offer you:
- Enjoy 33 days annual leave (including bank holidays), giving you more time to relax, recharge, and do what you love
- Celebrate your special day with an extra day off on your birthday
- Our industry-leading Family Leave Policies ensure you’re supported when it matters most
- Access a new car through our Salary Sacrifice scheme and enjoy a smarter way to drive
- Take a paid day to volunteer and give back to a cause close to your heart
- We believe in recognising dedication and loyalty, that’s why we celebrate long service milestone anniversaries
- Unlock your potential with tailored training and endless career growth opportunities
- Commute for less with our cycle to work scheme
- Access high street discounts to make the everyday a little more rewarding
At Lithia UK, our growth is powered by our people: As one of the largest automotive retailers globally, we’re passionate about transforming the future of personal transportation and setting new standards for exceptional customer experiences. Our values—Earn Customers for Life, Improve Constantly, Take Personal Ownership, and Have Fun!—fuel everything we do. Join us, and you’ll be part of a team that embraces innovation, champions personal growth, and celebrates success together.
Lithia UK are an equal opportunities employer, and we are proud members of Automotive 30% Club, Diversity in Retail and Inclusive Companies. We welcome all applications regardless of age, race, religion, disability, gender or sexual identity, marital status, socio-economic background or Veteran status. We will also consider qualified applicants with prior criminal convictions, in accordance with the law.
We want your recruitment journey to be unique to you and as accessible as possible. If you need any additional support with your application or have specific requirements at any stage, please let us know via email. Our team will be happy to support you throughout every stage of the process.
Aftersales Manager in Sunderland employer: Evans Halshaw
At Evans Halshaw, we pride ourselves on being an exceptional employer, offering a competitive salary and a comprehensive benefits package that includes 33 days of holiday, a company car, and exclusive discounts. Our vibrant work culture fosters personal growth and innovation, ensuring that our Aftersales Managers have the opportunity to lead dynamic teams while delivering outstanding customer service. Join us in Sunderland, where your contributions will be valued, and you can thrive in a supportive environment dedicated to excellence.
StudySmarter Expert Advice🤫
We think this is how you could land Aftersales Manager in Sunderland
✨Tip Number 1
Network like a pro! Reach out to your connections in the automotive industry and let them know you're on the hunt for an Aftersales Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Since Lithia UK is all about customer service and innovation, think of examples from your past experience that showcase how you've excelled in these areas. Show them you're the perfect fit!
✨Tip Number 3
Practice makes perfect! Get a friend or mentor to do mock interviews with you. This will help you articulate your thoughts clearly and confidently, especially when discussing your experience in managing workshops and leading teams.
✨Tip Number 4
Don't forget to apply through our website! It's the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining the Lithia UK family. Let's get you that Aftersales Manager position!
We think you need these skills to ace Aftersales Manager in Sunderland
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Aftersales Manager role. Highlight your past automotive aftersales experience and any achievements that showcase your customer service skills. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about providing exceptional customer service and how your experience aligns with our values. Let us know why you’re the perfect fit for our new store opening!
Showcase Your Leadership Skills:As an Aftersales Manager, leading a team is key. In your application, share examples of how you've motivated teams in the past and exceeded targets. We love seeing candidates who can inspire others to achieve greatness!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. We can’t wait to hear from you!
How to prepare for a job interview at Evans Halshaw
✨Know Your Stuff
Make sure you brush up on your automotive aftersales knowledge. Understand the key metrics that drive success in a workshop environment, like efficiency and profitability. Being able to discuss these confidently will show that you're not just familiar with the role but also passionate about it.
✨Customer Service is Key
Prepare examples of how you've provided exceptional customer service in the past. Think about specific situations where you turned a negative experience into a positive one. This will demonstrate your commitment to customer retention and satisfaction, which is crucial for the Aftersales Manager role.
✨Lead with Confidence
Be ready to talk about your leadership style and how you've motivated teams in target-driven environments. Share specific instances where you set clear targets and helped your team exceed them. This will highlight your ability to lead and inspire others, which is essential for this position.
✨Understand the Business
Familiarise yourself with the company's values and how they align with your own. Be prepared to discuss how you can contribute to their goals, especially around improving customer experiences and driving change. Showing that you understand the bigger picture will set you apart from other candidates.
