At a Glance
- Tasks: Support Sales and Service departments, ensuring a seamless customer experience.
- Company: Join Evans Halshaw KIA, a leading automotive retailer with a vibrant culture.
- Benefits: Enjoy 33 days holiday, competitive salary, and exclusive discounts.
- Other info: Great career growth opportunities in a fast-paced, dynamic environment.
- Why this job: Make a real impact by helping customers and building lasting relationships.
- Qualifications: Previous customer service experience and excellent communication skills required.
The predicted salary is between 28000 - 30000 £ per year.
Basic salary of £29,741.40, pension, life assurance, 33 days holiday (including bank holidays), exclusive company discounts on used car purchases, leasing deals and aftersales services.
As a Customer Service Assistant, you'll support both the Sales and Service departments, helping to create a seamless customer experience by ensuring every customer receives a friendly welcome and outstanding support throughout their journey with us. In this customer-facing role, you'll play a key part in supporting daily operations, responding to customer enquiries, improving follow-up processes, and building lasting relationships that help the business earn customers for life.
This role offers exposure to both aftersales and sales operations and is a fantastic opportunity for someone who enjoys working with people, thrives in a fast-paced environment and wants to build a long-term career within the automotive industry.
Your Journey as a Customer Service Assistant:
- Be the first point-of-contact for customers entering the dealership, ensuring a warm and welcoming environment and directing customers to the right department depending on their needs.
- Support customers through multiple communication channels, guaranteeing queries are handled promptly and professionally, maintaining consistent communication throughout the customers’ journey.
- Assist with customer follow-up activities to enhance customer satisfaction and retention using various metrics.
- Escalate complex customer queries and complaints to the appropriate manager or department.
- Support the Service Department with the morning arrival process, booking activities and other administrative tasks required to help maintain an efficient customer journey.
- Assist the Sales Department with vehicle handovers, vehicle photography and stock management while providing additional administrative support to maintain an accurate and appealing retailer shop window.
- Work collaboratively across both the Sales and Service Department to deliver a seamless customer experience at every stage of the journey.
Do you have what it takes to be an Evans Halshaw colleague? We’re looking for someone who has:
- Previous experience in a customer service role with the ability to deliver exceptional customer satisfaction.
- Excellent communication skills with a friendly, professional, and customer-focused approach, committed to delivering exceptional customer outcomes and supporting the retailer’s brand standards.
- Strong organisational skills with the ability to manage multiple priorities in a busy retail environment.
- Confidence in utilising various digital platforms/systems, phones, with excellent attention to detail, particularly when handling customer information, stock records, and administration.
- A proactive and solution-focused mindset, able to work collaboratively across multiple departments ensuring a seamless customer journey and adaptable to changing daily priorities.
What we can offer you:
- Enjoy 33 days annual leave (including bank holidays), giving you more time to relax, recharge, and do what you love.
- Celebrate your special day with an extra day off on your birthday.
- Our industry-leading Family Leave Policies ensure you're supported when it matters most.
- Access a new car through our Salary Sacrifice scheme and enjoy a smarter way to drive.
- Take a paid day to volunteer and give back to a cause close to your heart.
- We believe in recognising dedication and loyalty, that’s why we celebrate long service milestone anniversaries.
- Unlock your potential with tailored training and endless career growth opportunities.
- Commute for less with our cycle to work scheme.
- Access high street discounts to make the everyday a little more rewarding.
- Know someone perfect for Lithia UK? Earn rewards through our internal referral scheme.
At Lithia UK, our growth is powered by our people: As one of the largest automotive retailers globally, we're passionate about transforming the future of personal transportation and setting new standards for exceptional customer experiences. Our values, Earn Customers for Life, Improve Constantly, Take Personal Ownership, and Have Fun!, fuel everything we do.
Join us, and you'll be part of a team that embraces innovation, champions personal growth, and celebrates success together. If you're ready to make an impact in an environment that empowers you to drive change, we'd love to have you with us on this journey.
Lithia UK are an equal opportunities employer, and we are proud members of Automotive 30% Club, Diversity in Retail and Inclusive Companies. We welcome all applications regardless of age, race, religion, disability, gender or sexual identity, marital status, socio-economic background or Veteran status. We will also consider qualified applicants with prior criminal convictions, in accordance with the law.
We want your recruitment journey to be unique to you and as accessible as possible. If you need any additional support with your application or have specific requirements at any stage, please let us know via email: UK_resourcing@lithia.com. Our team will be happy to support you throughout every stage of the process.
Customer Service Assistant in Stourbridge employer: Evans Halshaw
Evans Halshaw is an exceptional employer, offering a vibrant work culture that prioritises innovation and personal development. As a SMART Repair Technician in Hull and East Yorkshire, you will enjoy a competitive salary with high earning potential, generous holiday allowances, and a supportive environment that fosters career advancement within a global automotive leader.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Assistant in Stourbridge
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Evans Halshaw. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Evans Halshaw before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Assistant in Stourbridge
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Evans Halshaw:Your cover letter is your chance to shine! Tell us why you want to work at Evans Halshaw specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Evans Halshaw!
How to prepare for a job interview at Evans Halshaw
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
