At a Glance
- Tasks: Lead the aftersales team, ensuring top-notch customer service and workshop efficiency.
- Company: Join Lithia UK, a leading automotive retailer with a focus on innovation and growth.
- Benefits: Enjoy 33 days holiday, company car, health care, and exclusive discounts.
- Other info: Embrace career growth opportunities and a supportive, inclusive workplace.
- Why this job: Make a real impact in a dynamic environment while driving change in the automotive industry.
- Qualifications: Experience in automotive aftersales and a passion for exceptional customer service.
The predicted salary is between 56000 - 56000 € per year.
Evans Halshaw KIA, Stourbridge is recruiting an Aftersales Leader to oversee their workshop, Service Advisors and parts department. We are looking for a candidate with past automotive aftersales experience. Customer focus and providing excellent customer service is key. You will be a very driven and commercially minded candidate and be very comfortable in a target driven environment.
What does the role of an Aftersales Leader involve?
- Ensure all warranty and repair work is carried out adhering to manufacturer and company standards.
- Maximise efficiency and profitability for the Service department through labour sales, parts and materials and constantly assessing against budget objectives.
- Management of accounts, budgets and costs for the whole department.
- Regular review of pricing policies and ensuring appropriate legislation is adhered to.
- Leading the team, setting clear targets and KPIs, to excel and overachieve these.
- Ensure and maintain a safe working environment and that processes are followed that adhere to health and safety regulations.
- Enhancing levels of customer service to achieve a high CSI score for the department.
What do you need to succeed as an Aftersales Leader?
- Experience in a target driven environment with the ability to lead and motivate a team to exceed targets.
- Passionate about providing exceptional levels of customer service to ensure customer retention.
- Proven background in running a successful workshop or parts department.
- Strong business acumen.
- Strong knowledge of consumer/vehicle legislation.
What we can offer you:
- Enjoy 33 days annual leave (including bank holidays), giving you more time to relax, recharge, and do what you love.
- Celebrate your special day with an extra day off on your birthday.
- Our industry-leading Family Leave Policies ensure you’re supported when it matters most.
- Access a new car through our Salary Sacrifice scheme and enjoy a smarter way to drive.
- Take a paid day to volunteer and give back to a cause close to your heart.
- We believe in recognising dedication and loyalty, that’s why we celebrate long service milestone anniversaries.
- Unlock your potential with tailored training and endless career growth opportunities.
- Commute for less with our cycle to work scheme.
- Access high street discounts to make the everyday a little more rewarding.
- Know someone perfect for Lithia UK? Earn rewards through our internal referral scheme.
At Lithia UK, our growth is powered by our people: As one of the largest automotive retailers globally, we’re passionate about transforming the future of personal transportation and setting new standards for exceptional customer experiences. Our values—Earn Customers for Life, Improve Constantly, Take Personal Ownership, and Have Fun!—fuel everything we do. Join us, and you’ll be part of a team that embraces innovation, champions personal growth, and celebrates success together.
If you’re ready to make an impact in an environment that empowers you to drive change, we’d love to have you with us on this journey. Lithia UK are an equal opportunities employer, and we are proud members of Automotive 30% Club, Diversity in Retail and Inclusive Companies. We welcome all applications regardless of age, race, religion, disability, gender or sexual identity, marital status, socio-economic background or Veteran status. We will also consider qualified applicants with prior criminal convictions, in accordance with the law. We want your recruitment journey to be unique to you and as accessible as possible. If you need any additional support with your application or have specific requirements at any stage, please let us know via email: UK_resourcing@lithia.com. Our team will be happy to support you throughout every stage of the process.
Aftersales Manager in Stourbridge employer: Evans Halshaw
Lithia UK is an exceptional employer that prioritises employee well-being and growth, offering a competitive salary package alongside generous benefits such as 33 days of annual leave, a company car, and tailored training opportunities. Our vibrant work culture fosters innovation and teamwork, ensuring that every employee feels valued and empowered to make a meaningful impact in the automotive industry. Join us in Stourbridge, where your passion for customer service and leadership can thrive in a supportive environment that celebrates diversity and personal development.
StudySmarter Expert Advice🤫
We think this is how you could land Aftersales Manager in Stourbridge
✨Tip Number 1
Network like a pro! Reach out to your connections in the automotive industry and let them know you're on the hunt for an Aftersales Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its values. At Lithia UK, they value customer service and innovation, so be ready to share how your experience aligns with their mission and how you can contribute to their success.
✨Tip Number 3
Showcase your leadership skills! Be prepared to discuss specific examples of how you've motivated teams in target-driven environments. Highlight your ability to set clear KPIs and achieve results, as this is crucial for the Aftersales Leader role.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the Lithia UK family and ready to make an impact in the automotive world.
We think you need these skills to ace Aftersales Manager in Stourbridge
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Aftersales Manager role. Highlight your past automotive aftersales experience and any achievements that showcase your customer service skills. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about providing exceptional customer service and how your experience aligns with our values. Let us know what makes you the perfect fit for the role.
Showcase Your Leadership Skills:As an Aftersales Leader, you'll need to motivate and lead a team. In your application, share examples of how you've successfully led teams in the past, set targets, and achieved results. We love seeing candidates who can inspire others!
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s quick and easy, plus you’ll get all the latest updates on your application status. We can’t wait to hear from you!
How to prepare for a job interview at Evans Halshaw
✨Know Your Stuff
Make sure you brush up on your automotive aftersales knowledge. Understand the key metrics that drive success in a service department, like CSI scores and budget management. Being able to discuss these confidently will show that you're not just familiar with the role but also passionate about it.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led a team in a target-driven environment. Think about specific situations where you motivated your team to exceed targets or improved customer service. This will demonstrate your ability to lead and inspire others, which is crucial for the Aftersales Leader position.
✨Customer Service is Key
Be ready to talk about your approach to customer service. Have examples of how you've enhanced customer experiences in previous roles. Highlighting your commitment to exceptional service will resonate well, especially since this role focuses heavily on customer retention.
✨Understand the Company Culture
Familiarise yourself with Lithia UK's values and mission. Be prepared to discuss how your personal values align with theirs, particularly around innovation and personal growth. Showing that you fit into their culture can set you apart from other candidates.
