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- Tasks: Lead a dynamic team in a fast-paced automotive service environment.
- Company: Join Lithia UK, a leading global automotive retailer with a focus on innovation.
- Benefits: Enjoy 33 days holiday, company car, and exclusive discounts.
- Why this job: Make a real impact by enhancing customer experiences and driving team success.
- Qualifications: Experience in automotive aftersales and a passion for exceptional customer service.
- Other info: Opportunities for career growth and a supportive, inclusive workplace.
The predicted salary is between 30000 - 42000 £ per year.
Competitive salary with company car, pension, life assurance, single health care, 33 days holiday (including bank holidays), exclusive company discounts on used car purchases, leasing deals and aftersales services.
Our Ford Transit site in Bretton is recruiting a Service Manager to oversee their workshop and Service department. We are looking for a candidate with past automotive aftersales experience. Customer focus and providing excellent customer service is key. You will be a very driven and commercially minded candidate and be very comfortable in a target driven environment.
What does the role of a Service Manager involve?
- Ensure all warranty and repair work is carried out adheres to manufacturer and company standards.
- Maximise efficiency and profitability for the Service department through labour sales, parts and materials and constantly assessing against budget objectives.
- Management of accounts, budgets and costs for the whole department.
- Regular review of pricing policies and ensuring appropriate legislation is adhered to.
- Leading the team, setting clear targets and KPIs, to excel and over achieve these.
- Ensure and maintain a safe working environment and that processes are followed that adhere to health and safety regulations.
- Enhancing levels of customer service to achieve a high CSI score for the department.
What do you need to succeed as a Service Manager?
- Experience in a target driven environment with the ability to lead and motivate a team to exceed targets.
- Passionate about providing exceptional levels of customer service to ensure customer retention.
- Proven background in running a successful workshop or parts department.
- Strong business acumen.
- Strong knowledge of consumer/vehicle legislation.
What we can offer you:
- Enjoy 33 days annual leave (including bank holidays), giving you more time to relax, recharge, and do what you love.
- Celebrate your special day with an extra day off on your birthday.
- Our industry-leading Family Leave Policies ensure you’re supported when it matters most.
- Access a new car through our Salary Sacrifice scheme and enjoy a smarter way to drive.
- Take a paid day to volunteer and give back to a cause close to your heart.
- We believe in recognising dedication and loyalty, that’s why we celebrate long service milestone anniversaries.
- Unlock your potential with tailored training and endless career growth opportunities.
- Commute for less with our cycle to work scheme.
- Access high street discounts to make the everyday a little more rewarding.
- Know someone perfect for Lithia UK? Earn rewards through our internal referral scheme.
At Lithia UK, our growth is powered by our people: As one of the largest automotive retailers globally, we’re passionate about transforming the future of personal transportation and setting new standards for exceptional customer experiences. Our values—Earn Customers for Life, Improve Constantly, Take Personal Ownership, and Have Fun!—fuel everything we do. Join us, and you’ll be part of a team that embraces innovation, champions personal growth, and celebrates success together. If you’re ready to make an impact in an environment that empowers you to drive change, we’d love to have you with us on this journey.
Lithia UK are an equal opportunities employer, and we are proud members of Automotive 30% Club, Diversity in Retail and Inclusive Companies. We welcome all applications regardless of age, race, religion, disability, gender or sexual identity, marital status, socio-economic background or Veteran status. We will also consider qualified applicants with prior criminal convictions, in accordance with the law.
We want your recruitment journey to be unique to you and as accessible as possible. If you need any additional support with your application or have specific requirements at any stage, please let us know via email: UK_resourcing@lithia.com. Our team will be happy to support you throughout every stage of the process.
Service Manager employer: Evans Halshaw
Contact Detail:
Evans Halshaw Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the automotive industry and let them know you're on the hunt for a Service Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Since Lithia UK is all about customer service and innovation, think of examples from your past experience that showcase your ability to lead a team and enhance customer satisfaction.
✨Tip Number 3
Practice your pitch! Be ready to explain how your background in automotive aftersales makes you the perfect fit for the Service Manager position. Highlight your achievements in previous roles and how they align with the goals of the company.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team at Lithia UK and ready to make an impact.
We think you need these skills to ace Service Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Service Manager role. Highlight your past automotive aftersales experience and any achievements in customer service. We want to see how you can bring your unique skills to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to express your passion for customer service and your drive to exceed targets. Let us know why you're the perfect fit for our workshop and Service department.
Showcase Your Leadership Skills: As a Service Manager, you'll be leading a team. Make sure to include examples of how you've motivated teams in the past and achieved results. We love seeing candidates who can inspire others to excel!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and get you on the path to joining our amazing team!
How to prepare for a job interview at Evans Halshaw
✨Know Your Stuff
Make sure you brush up on your automotive aftersales knowledge. Understand the latest trends in the industry, and be ready to discuss how you can apply this knowledge to improve customer service and efficiency in the workshop.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led a team in a target-driven environment. Highlight specific instances where you motivated your team to exceed targets and how you set clear KPIs to achieve success.
✨Customer Service is Key
Be ready to talk about your passion for exceptional customer service. Share stories that demonstrate how you've enhanced customer experiences in previous roles and how you plan to maintain high CSI scores in this position.
✨Understand the Business Side
Familiarise yourself with budgeting, pricing policies, and consumer legislation relevant to the automotive industry. Be prepared to discuss how you would manage accounts and costs effectively to maximise profitability in the service department.
