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For Companies At a Glance
- Tasks: Lead the Service Department, ensuring top-notch customer service and team performance.
- Company: Join Lithia UK, a leading global automotive retailer focused on innovation and exceptional experiences.
- Benefits: Enjoy a dynamic work environment with opportunities for personal growth and team celebrations.
- Why this job: Make a real impact by enhancing customer satisfaction and leading a motivated team.
- Qualifications: Experience in managing workshops or parts departments and strong leadership skills are essential.
- Other info: We celebrate diversity and welcome applicants from all backgrounds.
The predicted salary is between 36000 - 60000 £ per year.
Service Leader
Evans Halshaw
Ford, Bury
Can you bring a passion for incredible customer service to a new career as Service Leader/ Manager at Ford, Bury?
Our Associates are what separate us from the competition; the people who make a difference to our environments, our customers and their experience. As a Service Leader/ Manager, you’ll manage our Service Department, leading your team and maintaining standards, whilst ensuring our customers drive away happy.
What does the role of Service Leader involve?
- Ensure all warranty and repair work adheres to both manufacturer and company standards
- Manage the Service department’s budgets, accounts and costs, whilst maximising efficiency and profitability via labour sales, parts and materials
- Review pricing policies and ensure appropriate legislation is adhered to
- Lead your Service Team, motivating and coaching to over-achieve targets and KPIs
- Maintain a safe working environment, adhering to health and safety processes
- Enhance customer service levels to achieve a fantastic CSI score for your department
What qualities do I need to succeed in the Service Leader role?
- A background in running a successful workshop or parts department
- Experience of working in a fast-paced, target driven environment
- Impressive leadership skills, able to motivate a team to work together and exceed targets
- Strong business acumen, alongside great knowledge of consumer and vehicle legislation
- A passion for providing exceptional levels of customer service, and putting smiles on faces!
At Lithia UK, our growth is powered by our people:
As one of the largest automotive retailers globally, we’re passionate about transforming the future of personal transportation and setting new standards for exceptional customer experiences. Our values—Earn Customers for Life, Improve Constantly, Take Personal Ownership, and Have Fun!—fuel everything we do. Join us, and you’ll be part of a team that embraces innovation, champions personal growth, and celebrates success together. If you\’re ready to make an impact in an environment that empowers you to drive change, we’d love to have you with us on this journey.
Diversity is Our Strength:
Lithia UK recognises the value that diversity brings to the workforce. This is why we positively welcome applications from all walks of life, backgrounds, and communities. If you have the motivation, skills and talent potential that we are looking for then get in touch. We are an equal opportunities employer.
Service Manager employer: Evans Halshaw
Contact Detail:
Evans Halshaw Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Manager
✨Tip Number 1
Familiarize yourself with the latest automotive service trends and customer service best practices. This knowledge will not only help you stand out during interviews but also demonstrate your commitment to providing exceptional customer experiences.
✨Tip Number 2
Network with professionals in the automotive industry, especially those who have experience in service management. Attend industry events or join online forums to connect with others and gain insights that could be beneficial for your application.
✨Tip Number 3
Prepare specific examples of how you've successfully led teams in the past. Highlight instances where you motivated your team to exceed targets or improved customer satisfaction scores, as these are key qualities they are looking for.
✨Tip Number 4
Research Lithia UK's values and culture thoroughly. Understanding their commitment to diversity and customer service will allow you to align your responses during the interview, showing that you are a great fit for their team.
We think you need these skills to ace Service Manager
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Service Manager position. Understand the key responsibilities and qualities required, such as leadership skills and customer service passion.
Tailor Your CV: Customize your CV to highlight relevant experience in managing a workshop or parts department. Emphasize your leadership abilities and any achievements in improving customer service or meeting targets.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific examples of how you have successfully led teams and enhanced customer experiences in previous positions.
Highlight Your Business Acumen: In your application, demonstrate your understanding of business operations, including budget management and efficiency maximization. Use concrete examples to illustrate your knowledge of consumer and vehicle legislation.
How to prepare for a job interview at Evans Halshaw
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for providing exceptional customer service. Share specific examples from your past experiences where you went above and beyond to ensure customer satisfaction.
✨Demonstrate Leadership Skills
Prepare to discuss your leadership style and how you've successfully motivated teams in the past. Highlight any specific achievements where your leadership directly contributed to exceeding targets or improving team performance.
✨Understand the Business Side
Familiarize yourself with key business metrics relevant to the role, such as budget management and profitability. Be ready to discuss how you can maximize efficiency and sales within the service department.
✨Know the Industry Standards
Research the latest consumer and vehicle legislation, as well as manufacturer standards. Being knowledgeable about these topics will demonstrate your commitment to maintaining high standards in the service department.
