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- Tasks: As a Service Advisor, you'll manage service bookings and provide top-notch customer support.
- Company: Join Evans Halshaw, a leading automotive retailer dedicated to exceptional customer experiences.
- Benefits: Enjoy a competitive salary, 33 days holiday, and exclusive discounts on car purchases and services.
- Why this job: Make a real impact by building lasting customer relationships in a fun, supportive environment.
- Qualifications: Customer service experience and a passion for the automotive industry are essential.
- Other info: Celebrate your birthday with an extra day off and enjoy tailored training for career growth.
The predicted salary is between 28665 - 41807 £ per year.
Basic salary of £28,665, OTE of £41,807, pension, critical illness pay, life assurance, 33 days holiday (including bank holidays), exclusive company discounts on used car purchases, leasing deals and aftersales services.
Can you bring a passion for incredible customer service to a new career as Service Advisor at Evans Halshaw?
As one of the UK’s leading volume automotive retailers, we’re dedicated to providing a personalised, value service for our customers. We’re looking for someone to truly make an impact and bring our vision to life, forging long-lasting customer relationships and wowing with a great experience, every time.
Our Colleagues are what separate us from the competition; the people who make a difference to our environments, our customers and their experience. As a Service Advisor, you’ll take care of our customers’ service bookings, whilst offering advice and keeping customers fully informed throughout the time their car is with us.
What does the role of Service Advisor involve?
- Provide estimates for work, and book in service and repair work for our customers’ vehicles
- Advise on a recommended course of action to our customers, and accurately invoice for any work carried out
- Keep our customers fully informed of all available extras, accessories and value products, whilst maximizing the opportunity to upsell
What qualities do I need to succeed in the Service Advisor role?
- Background in customer service and an interest in the automotive industry, whether above or below the bonnet
- Flawless organisation skills, and confidence with using computer systems
- Experience of sales, with the ability to maintain customer service levels whilst meeting KPIs and deadlines in a fast-paced environment
- Dedication to providing an incredible service, with a passion for making our customers happy!
Life at Evans Halshaw:
- Enjoy 33 days annual leave (including bank holidays), giving you more time to relax, recharge, and do what you love
- Celebrate your special day with an extra day off on your birthday
- Our industry-leading Family Leave Policies ensure you’re supported when it matters most
- Take a paid day to volunteer and give back to a cause close to your heart
- We believe in recognising dedication and loyalty, that’s why we celebrate long service milestone anniversaries
- Unlock your potential with tailored training and endless career growth opportunities
- Commute for less with our cycle to work scheme
- Access high street discounts to make the everyday a little more rewarding
- Know someone perfect for Lithia UK? Earn rewards through our internal referral scheme
At Lithia UK, our growth is powered by our people:
As one of the largest automotive retailers globally, we’re passionate about transforming the future of personal transportation and setting new standards for exceptional customer experiences. Our values—Earn Customers for Life, Improve Constantly, Take Personal Ownership, and Have Fun!—fuel everything we do. Join us, and you’ll be part of a team that embraces innovation, champions personal growth, and celebrates success together. If you\’re ready to make an impact in an environment that empowers you to drive change, we’d love to have you with us on this journey.
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Service Advisor employer: Evans Halshaw
Contact Detail:
Evans Halshaw Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor
✨Tip Number 1
Familiarise yourself with the automotive industry and current trends. Being knowledgeable about the latest car models, technologies, and customer preferences will help you stand out during interviews and demonstrate your passion for the role.
✨Tip Number 2
Practice your customer service skills by engaging in role-play scenarios. This can help you prepare for common situations you might face as a Service Advisor, such as handling customer complaints or upselling services.
✨Tip Number 3
Network with professionals in the automotive sector. Attend industry events or join online forums to connect with others who can provide insights and potentially refer you to job openings at Evans Halshaw.
✨Tip Number 4
Showcase your organisational skills by creating a mock schedule for managing service bookings. This will not only help you practice but also demonstrate your ability to handle multiple tasks efficiently during the interview process.
We think you need these skills to ace Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience and any relevant skills related to the automotive industry. Use keywords from the job description to demonstrate that you understand what the role entails.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and the automotive sector. Mention specific examples of how you've provided excellent service in the past and how you can bring that same dedication to Evans Halshaw.
Highlight Relevant Skills: In your application, emphasise your organisational skills, ability to work with computer systems, and sales experience. Make it clear how these skills will help you succeed as a Service Advisor.
Show Enthusiasm: Convey your enthusiasm for the role and the company in your application. Let them know why you want to work at Evans Halshaw and how you align with their values of earning customers for life and improving constantly.
How to prepare for a job interview at Evans Halshaw
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for providing exceptional customer service. Share specific examples from your past experiences where you went above and beyond to help a customer, as this aligns perfectly with the values of Evans Halshaw.
✨Demonstrate Your Automotive Knowledge
Even if you're not a mechanic, having a basic understanding of automotive terms and processes can set you apart. Brush up on common car issues and services so you can confidently discuss them during the interview.
✨Highlight Your Organisational Skills
As a Service Advisor, you'll need to juggle multiple tasks. Be prepared to discuss how you manage your time and stay organised, especially in a fast-paced environment. Consider sharing tools or methods you use to keep track of appointments and customer requests.
✨Prepare for Upselling Scenarios
Since the role involves upselling products and services, think of ways you could approach this in a friendly and informative manner. Prepare a few examples of how you would recommend additional services to customers without being pushy.
